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Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property
Luxury property on the beach, with 3 outdoor swimming pools
your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

3 outdoor pools
Property entrance
Hypo-allergenic bedding, free minibar, in-room safe, desk
Lobby
Outdoor wedding area

Reviews

7.6 out of 10

Good

Popular amenities

  • Pool
    Pool
  • Hot tub
    Hot tub
  • Breakfast included
    Breakfast included
  • Bar
    Bar
  • Room service
    Room service
  • All-inclusive
    All-inclusive

Explore the area

Map
Playa Arena Gorda, Carretera Macao, Punta Cana, La Altagracia, 23000
  • Cana Bay Golf Club
    17 min walk
  • Punta Blanca Golf Course
    7 min drive
  • Arena Gorda Beach
    7 min drive
  • Punta Cana (PUJ-Punta Cana Intl.)
    24 min drive

Room options

View all photos for Luxury Presidential Jacuzzi Two Bedroom Suite Diamond Club

Hypo-allergenic bedding, free minibar, in-room safe, desk

Luxury Presidential Jacuzzi Two Bedroom Suite Diamond Club

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
Bathrobes
  • 106 sq m
  • Partial ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club | Beach/ocean view

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
Bathrobes
  • 106 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Room Diamond Club

Hypo-allergenic bedding, free minibar, in-room safe, desk

Luxury Room Diamond Club

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
Bathrobes
  • 38 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Luxury Ocean View Room Diamond Club

Luxury Ocean View Room Diamond Club

Luxury Ocean View Room Diamond Club

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
Bathrobes
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Luxury Presidential Jacuzzi Swim Out One Bedroom Suite Diamond Club

Luxury Presidential Jacuzzi Swim Out One Bedroom Suite Diamond Club

Luxury Presidential Jacuzzi Swim Out One Bedroom Suite Diamond Club

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
Bathrobes
  • 68 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Honeymoon Jacuzzi Suite Diamond Club

Honeymoon Jacuzzi Suite Diamond Club

Honeymoon Jacuzzi Suite Diamond Club

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
Bathrobes
  • 50 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Presidential Jacuzzi One Bedroom Suite Diamond Club

Hypo-allergenic bedding, free minibar, in-room safe, desk

Luxury Presidential Jacuzzi One Bedroom Suite Diamond Club

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
Bathrobes
  • 68 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Luxury Room

Hypo-allergenic bedding, free minibar, in-room safe, desk

Luxury Room

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
Bathrobes
  • 38 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Jacuzzi Swim Out Two Bedroom Suite Diamond Club

Luxury Presidential Jacuzzi Swim Out Two Bedroom Suite Diamond Club

Luxury Presidential Jacuzzi Swim Out Two Bedroom Suite Diamond Club

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
Bathrobes
  • 106 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Swim out Room Diamond Club

Coffee/tea maker

Luxury Swim out Room Diamond Club

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
Bathrobes
  • 48 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Similar properties

Aerial view
Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
Pool
Hot tub
Breakfast included
All-inclusive
3.6 out of 5, Good, (1450)
The price is AU$407
for 1 night
includes taxes & fees
19 Oct - 20 Oct
Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino. You'll be 2.2 km (1.4 mi) from Arena Gorda Beach and 2.8 km (1.7 mi) from Punta Blanca Golf Course. Highlights at this beachfront property include 10 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at The Royal Spa can include deep-tissue massages, detox wraps and body wraps along with aromatherapy and mani/pedis. The buffet restaurant, Gourmet Marché, serves international cuisine and is open for lunch and dinner. With 2 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the on-site free water park, nightclub and free kids' club. Business travelers can take advantage of a meeting room and a conference centre. Plus you'll find a casino, free Wi-Fi in public areas and a gym. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking. .Sights within a 20-minute drive of this 4.5-property class Bávaro property include Downtown Punta Cana and San Juan Shopping Center.

What's nearby

  • Cana Bay Golf Club - 17 min walk
  • Punta Blanca Golf Course - 7 min drive
  • Arena Gorda Beach - 7 min drive
  • Iberostar Golf Course - 11 min drive
  • Macao Beach - 43 min drive

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 24 min drive

Restaurants

  • ‪La Altagracia - ‬7 min drive
  • ‪Lobby Bar - ‬7 min drive
  • ‪See & Sea - ‬7 min drive
  • ‪Seaside - ‬8 min drive
  • ‪Selections Buffet - ‬7 min walk

About this property

Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Luxury property on the beach, with 3 outdoor swimming pools
Some rates at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars and 6 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces.

A casino, a children's pool, and a nightclub are also featured at the luxury Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino. Self parking and valet parking are free.

This 4.5-star Punta Cana property is smoke free.

  • 317 guestrooms or units
  • 3 levels
  • 10 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 6 bars or lounges
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Coffee shop
Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino offers 317 accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The Royal Spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 restaurants
  • 2 beach bars
  • 2 poolside bars
  • 6 bars/lounges
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Gourmet Marché
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Jade
  • Zen Teppanyaki and Sushi

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Terrace

Full-service spa

  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Pool access ramp on site
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible spa

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable/satellite channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 23 years old.
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Safety Assured Holidays Protocol (Blue Diamond Resorts)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 23 years old. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Safety Assured Holidays Protocol (Blue Diamond Resorts) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Punta Cana Casino Resort
Royalton Punta Cana All Inclusive
Royalton Punta Cana Casino
Royalton Punta Cana Resort & Casino All Inclusive
Royalton Resort & All Inclusive
Royalton Punta Cana All Inclusive All-inclusive property
Royalton Resort Casino All Inclusive
Royalton All Inclusive
Royalton Punta Cana
Royalton All Inclusive All-inclusive property
Royalton Punta Cana Inclusive
Royalton Punta Cana All Inclusive
Royalton Punta Cana Resort Casino All Inclusive

Frequently asked questions

What is the cancellation policy at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?

Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?

As of 5 Oct 2024, prices found for a 1-night stay for 2 adults at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino on 6 Oct 2024 start from AU$331.33, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?

Yep, Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino has a free self car park and free valet parking.

Are there any beaches close to Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?

The closest beach to Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino is Macao Beach (8.3 km).

Is there a spa on site at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?

Yep, The Royal Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and facials, as well as deep-tissue massages.

Does Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino have a pool?

Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying with a drink from one of the bars.

Does Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?

Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino features 2 beach bars, 3 outdoor pools and a full-service spa. All guestrooms come with 24-hour room service and free minibar items.

What makes Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino a romantic place to stay?

1 hot tub and garden-view dining, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino.

Is Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino family-friendly?

You bet! With amenities such as a free children's club, a children's pool and children's meals, it's no surprise that Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino is a hit with families.

Does Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino serve breakfast?

Sure does, free buffet brekkie is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?

No, Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino does not offer an airport shuttle service.

Is there a bar or restaurant at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?

Relax with a coldie at the 2 beach bars, 2 poolside bars or 6 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?

No, pets and service animals are not allowed.

Is there a golf course on site at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?

There isn't one on site, but Cana Bay Golf Club is a short 17-minute walk away.

Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 413 out of 1001 reviews" "
Rating 8 - Good. 236 out of 1001 reviews" "
Rating 6 - Okay. 155 out of 1001 reviews" "
Rating 4 - Poor. 98 out of 1001 reviews" "
Rating 2 - Terrible. 99 out of 1001 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

4/10 Poor

Tanisha, pembroke pines

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is not clean at all. I even reached out to customer service and no resolution. Dont go
Stayed 3 nights in Jun 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

6/10 Okay

Ruben

Travelled with family
Stayed 7 nights in Jun 2024

10/10 Excellent

Jon V Landon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is the second time we have vacationed in Punta Cana and the first time at this resort. Huge difference in the service and quality of care here at the Royalton. Every employee went out of their way to say “hola”! Service was second to none and done with a smile. There was a good bit of construction going on but everything looked clean and I rarely heard any power tools. Food was much better than we expected as well! I would definitely recommend this resort to friends and family and I would also be happy to come back!
Stayed 6 nights in Jun 2024

4/10 Poor

Dionis

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This Hotel is nothing like in the pictures. To start the staff treats like you are a local just because you look like one and take care if you last. At least half of the resort was under construction. Most of the bathrooms had no doors around the resort and were not able to be used. Dining reservations Couldn't be made from my device for any restaurants. Room was dirty, smelled really bad ( cigarettes and humid). Really bad experience and I highly doubt I will ever stay in this location again.
Stayed 2 nights in Jun 2024

4/10 Poor

Anthony

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The place was fine but I am not satisfied at the fact that it said on Expedia it said it had a nightclub and there was no nightclub and they said it’s been under construction for over a year
Stayed 1 night in May 2024

2/10 Terrible

Ivonne

Disliked: Cleanliness, staff & service, property conditions & facilities
I don’t liked
Stayed 4 nights in May 2024

10/10 Excellent

Carla R

Liked: Cleanliness, staff & service, property conditions & facilities
We had the best time!!
Stayed 6 nights in Apr 2024

10/10 Excellent

Salima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some staff (ie Erika at the DC beach bar)were amazing! Definitely go back
Stayed 7 nights in Apr 2024

8/10 Good

Katherine, Teaneck

Travelled with family
Liked: Cleanliness, staff & service, amenities
What was unique about this property was the staff, everyone very helpful and friendly. What I believe should improve? The place needs a little TLC- some areas were a bit run-down. Much needed remodeling or renovation. The food was pretty decent-can improve but overall was good!
Stayed 2 nights in May 2024

10/10 Excellent

Jose Manuel, Forked River

Stayed 3 nights in Apr 2024

4/10 Poor

John

Travelled with family and small children
Disliked: Cleanliness
Rooms were not clean and felt very old and outdated
Stayed 4 nights in Apr 2024

6/10 Okay

Marilenny

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
O reserved a room with two bed, when I get there just kind size bed room was available, I did not like that because I was with a baby and was very uncomfortable
Stayed 1 night in Apr 2024

6/10 Okay

Tiffani

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Apr 2024

8/10 Good

Tisha, Brooklyn

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

8/10 Good

Francis Engler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice overall, plenty of options for getting food & drinks, friendly service. Some things ready for repair, like the main lobby staircase. Not all foods are labeled, which is needed when it comes to allergens. The idea of going to a breakfast for a "talk" would have been better understood if they said "sales presentation" at the begining.
Stayed 4 nights in Mar 2024

8/10 Good

Michel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

6/10 Okay

Erica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The beach is beautiful and we loved the actives and shows they offer. The downside for us was the lack of dining options, every restaurant had a long wait except for the buffet and we weren’t allowed to make reservations because we didn’t have a time share there. Our mini bar was never restocked, only 2 water bottles were provided the first day and we had to call several times to get water sent to our room. We also found it very hard to find a waiter to order drinks while in the pool, we had to send someone from our group to get drinks for everyone majority of the time.
Stayed 6 nights in Mar 2024

6/10 Okay

Edel

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Elise Nicole

Travelled with group
Disliked: Staff & service
Great pool and beach, food and drinks were very average. Staff service was very poor. No night life
Stayed 4 nights in Mar 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

6/10 Okay

Michele Rosalia

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
For other comparable resorts in the area, it’s got some issues that impacted our stay and we wouldn’t return. Positive: the room was nicer than other resorts and didn’t have that musty wet smell. The bartenders were friendly and the resort itself is maintained well. The kids club workers were great and would take our kids for crafts each day. Negative: they didn’t refill the minibar with water unless we called each day. We didn’t have hot water between 5pm-6pm to shower. Housekeeping staff hang out outside your room and pressure you to attend a Royalton rewards meeting. You'll wait on line for 30 mins for dinner that isn’t very good. The pool is nice but deep and there aren’t enough chairs and by 8:30 they’re all taken with towels and items. By noon there’s no towels available but they come back around 2:30. There was a raw sewage smell on the walk between the hotel and Splash which has the water park and at one point what I believe was raw sewage came up from a crack in the sidewalk and covered my sandals and the bottom of my outfit. The water park has the kids area (must be less than 1.2 meters) and the bigger slides (greater than 1.2 meters) and they are strict. Wouldn’t let my 7 and 8 year old use the kid slides but the big slides dump into water about 4 feet 8 inches deep so my son struggled when he came down but the lifeguard wouldn’t go into the water to help him and said to me “can’t you swim?” (Luckily a dad coming out a different slide grabbed my kid).
Stayed 7 nights in Feb 2024

8/10 Good

Marius

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at The Royalton, and it was an incredible experience. The beach was stunning, and the grounds were beautifully maintained. The entertainment was fantastic, and I especially loved the vibe team for keeping the energy up. The resort was very clean, which was great to see. However, there weren't enough sun loungers, which was a bit disappointing. The service was hit or miss. While some staff members were attentive and friendly, others seemed indifferent. One standout was Goorge from the Italian restaurant. His service was exceptional, and he really went above and beyond to make our dining experience memorable. Overall, I had a wonderful time at The Royalton, and I would definitely recommend it to others looking for a beach getaway.
Stayed 5 nights in Mar 2024

6/10 Okay

Balu

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the money, not worth the trouble...
1. We arrived 3 hours early, but it was not until 3:30 PM (after much follow-up) we were checked in... On top of that, the reception was claiming 2. The room was ok, but the bathroom smelled like a public toilet. There were 2 dead flies (one in bathroom and another on the bed). When we complained, we were moved to another room. Even here, the bathroom stinked of sewage... 3. On the second and third nights, there was a lot screaming, shouting and yelling near our sitout and slamming of doors in the building late night (12 to 3 AM). Not sure if there was any security men, but no one seemed to do anything. When we complained to guest services next morning, they said they will investigate... They offered to relocate us to another room, which we declined... 4. Stinking bathrooms, inconvenient and possibly unsafe rooms are the hioghlights our stay... Alas, we had no option to cancel and go to another resort :(
Fly on the bedside
Sitout after last night - cigarette butts
Bathroom after cleaning
Fly in the bathroom
Stayed 4 nights in Mar 2024