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Zel Punta Cana – All inclusive

4.5 star property
Luxury property connected to the convention centre in Punta Cana with 4 restaurants

Photo gallery for Zel Punta Cana – All inclusive

View from room
Garden
Interior entrance
Designer store
Gym

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast included
The current price is AU$662
includes taxes & fees
17 May - 18 May

Explore the area

Map
Playa Bavaro, Punta Cana, La Altagracia, 23000
  • Cocotal Golf and Country Club
    ‪12 min walk‬
  • Los Corales Beach
    ‪12 min drive‬
  • Bavaro Beach
    ‪17 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪27 min drive‬

Room options

View all photos for Zel Suite

Zel Suite

Zel Suite

Highlights

Furnished balcony
Separate dining area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
  • 74 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Zel Swimup Suite

Zel Swimup Suite | Room amenity

Zel Swimup Suite

Highlights

Furnished balcony
Separate dining area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
  • 75 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Zel Two Bedroom Master Suite Swimup

Premium bedding, minibar, in-room safe, laptop workspace

Zel Two Bedroom Master Suite Swimup

Highlights

Furnished balcony or patio
Separate dining area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
  • 175 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Two Bedroom Master

Terrace/patio

Zel Two Bedroom Master

Highlights

Furnished balcony
Separate dining area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
  • 175 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Master Suite

Zel Master Suite | Bathroom

Zel Master Suite

Highlights

Furnished balcony
Separate dining area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
  • 100 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Swimup Master Suite

Zel Swimup Master Suite | Living area

Zel Swimup Master Suite

Highlights

Furnished balcony
Separate dining area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
  • 100 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Casa Zel SwimUp Suite

Casa Zel SwimUp Suite | Bathroom

Casa Zel SwimUp Suite

Highlights

Furnished balcony or patio
Separate dining area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
  • 328 sq m
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Suite Master With Garden View

Premium bedding, minibar, in-room safe, laptop workspace

Suite Master With Garden View

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Room Deluxe With Pool View

Living area

Room Deluxe With Pool View

  • Sleeps 3
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Master With Pool View

Living area

Suite Master With Pool View

  • Sleeps 3
  • 1 Double Sofa Bed and 2 Double Beds

View all photos for Double Suite Master With Garden View

Premium bedding, minibar, in-room safe, laptop workspace

Double Suite Master With Garden View

  • Sleeps 6
  • 1 Single Sofa Bed, 1 King Bed and 2 Double Beds

View all photos for Room Standard With Garden View

Living area

Room Standard With Garden View

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Double Suite Master With Pool View

Living area

Double Suite Master With Pool View

  • Sleeps 6
  • 2 Double Beds and 1 King Bed

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About the area

Punta Cana

At Zel Punta Cana – All inclusive, you'll be connected to the convention centre and 1 km (0.6 mi) from Cocotal Golf and Country Club. Highlights at this luxury property include 4 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing visit to AUA Spa can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and hot tub. The steakhouse, Volcan, is open for dinner. With 3 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the nearby private beach where you'll find sunloungers, and enjoy the 5 outdoor tennis courts and golf course. Other amenities include free Wi-Fi in public areas, a gym and a free manager's reception. Each morning free buffet breakfast is offered between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of a free beach shuttle. .With a stay at this 4.5-property class Bávaro property, you'll be 2.6 km (1.6 mi) from Los Corales Beach and 3.4 km (2.1 mi) from Cortecito Beach.

What's nearby

  • Cocotal Golf and Country Club - 12 min walk - 1.0 km
  • Downtown Punta Cana - 9 min drive - 5.8 km
  • Cortecito Beach - 11 min drive - 3.8 km
  • Los Corales Beach - 12 min drive - 3.0 km
  • Bavaro Beach - 17 min drive - 4.8 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 27 min drive

Restaurants

  • ‪Lobby Bar - ‬10 min walk
  • ‪World Cafe - ‬1 min drive
  • ‪Lobby Bar - ‬8 min walk
  • ‪Seaside Grill - ‬6 min drive
  • ‪Riviera Restaurant - ‬6 min walk

About this property

Zel Punta Cana – All inclusive

Luxury property connected to the convention centre in Punta Cana with 4 restaurants
Some rates at Zel Punta Cana – All inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

A private beach is featured. As a guest of Zel Punta Cana – All inclusive, you'll find a full-service spa, a golf course, and 2 outdoor swimming pools. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

A fitness centre, spa services, and multilingual staff are also featured at the luxury Zel Punta Cana – All inclusive. Self parking is free. A complete renovation of Zel Punta Cana – All inclusive was completed in December 2024.

Smoking is allowed in designated areas at this Mediterranean Punta Cana property.

  • 190 guestrooms or units
  • 3 levels
  • 8 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Built in 2008
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Beauty salon
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Zel Punta Cana – All inclusive offers 190 air-conditioned accommodations with outdoor private hot tubs and minibars. This accommodation offers separate dining areas and includes dining tables. Beds feature premium bedding. Televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

AUA Spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free secured self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Nokyo
  • Parda
  • Tacorini
  • Volcan

Things to do

  • 2 outdoor pools
  • 27-hole golf course
  • 5 outdoor tennis courts
  • Beach volleyball
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf lessons
  • Gym
  • Optional golf privileges
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Dining table
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Mini-fridge
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Magnifying mirror
  • No lift
  • Well-lit path to entrance

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • HDTV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Dishwasher
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets: DOP 4200 per pet, per night (maximum DOP 4600 per stay)
  • Only dogs are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 4200 per pet, per night (maximum DOP4600 per stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Carte Blanche, debit cards and cash. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Pool access available from 9:00 AM to 6:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What is the cancellation policy at Zel Punta Cana – All inclusive?

Zel Punta Cana – All inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Zel Punta Cana – All inclusive?

As of 24 Apr 2025, prices found for a 1-night stay for 2 adults at Zel Punta Cana – All inclusive on 17 May 2025 start from AU$661.52, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Zel Punta Cana – All inclusive?

Yep, Zel Punta Cana – All inclusive has a free self car park.

Are there any beaches close to Zel Punta Cana – All inclusive?

The closest beach to Zel Punta Cana – All inclusive is Bavaro Beach (3.5 km).

Is there a spa on site at Zel Punta Cana – All inclusive?

Yep, AUA Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Zel Punta Cana – All inclusive have a pool?

Yep, and guests love it! Zel Punta Cana – All inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 9:00 AM to 6:00 PM.

What luxury perks are available at Zel Punta Cana – All inclusive?

Zel Punta Cana – All inclusive features 2 outdoor pools, a full-service spa and free pool cabanas. All guestrooms come with Hot tubs, premium bedding and 24-hour room service.

What makes Zel Punta Cana – All inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and premium bedding in the guestrooms, help set the scene for a romantic weekend at Zel Punta Cana – All inclusive.

Are there hot tubs in the rooms at Zel Punta Cana – All inclusive?

Yep, all rooms come with private hot tubs.

Does Zel Punta Cana – All inclusive serve breakfast?

You bet, complimentary buffet breakfast is offered daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Zel Punta Cana – All inclusive?

No, Zel Punta Cana – All inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Zel Punta Cana – All inclusive?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Zel Punta Cana – All inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Is there a golf course on site at Zel Punta Cana – All inclusive?

Yep, Zel Punta Cana – All inclusive has a 27-hole golf course. Golf lessons, golf carts and a clubhouse are available.

Zel Punta Cana – All inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 81 out of 119 reviews
Rating 8 - Good. 25 out of 119 reviews
Rating 6 - Okay. 7 out of 119 reviews
Rating 4 - Poor. 2 out of 119 reviews
Rating 2 - Terrible. 4 out of 119 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Terri Tereasa, Savannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved my stay at Zel. I was skeptical in the beginning since it’s a new resort but the staff was very helpful! Food was great! I had a swim up room and the view was EVERYTHING! I highly would recommend this resort if you are looking for a relaxing vacation. They provided a lot of activities throughout the day. They also have a spa. You can literally walk to the beach but they provide shuttles to and from as well. Definitely was a beautiful experience!!
Stayed 5 nights in Jan 2025

10/10 Excellent

Rose Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars aren’t enough to rate our stay here. The staff go above and beyond. Looking forward to going back and seeing their beautiful faces!!!!
Stayed 4 nights in Jan 2025

10/10 Excellent

Flossy Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place!!
Stayed 5 nights in Jan 2025

8/10 Good

Lianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is not fully open yet. Grand opening is in March. Expect very few guests and no nightime activity. The resort is beautiful and Master Suite Room is amazing. we were on the top floor facing pool in building 3. Zel Beach Club is not a long walk (10 mins) and shuttles are available if needed. Beach club has food and drinks. Not everything is available on the menu so ask in advance. Yoga was awesome at gym area. Zel Staff are inexperienced. Restaurants are satisfactory. Booking each day is a hassle and they can't seem to get it right. Resort is too reliant on cell phone for communication. They use QR codes for menus and activity schedules. They want to communicate with you on WhatsApp. We elected to keep our phones in safe in room and not communicate via WhatsApp at resort. Only one attempt to encourage Melia resort experience and we declined. Overall, it's a great location but bring stuff to do at night after dinner.
Stayed 7 nights in Jan 2025

8/10 Good

Karli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Amazing staff
Stayed 7 nights in Dec 2024

2/10 Terrible

Mayelin, New York

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I booked a family vacation to celebrate New Year's Eve and was extremely disappointed with the resort's failure to meet the advertised expectations. The hotel did not disclose that they do not cater to small children. There are no pools suitable for young kids; the existing pools are too deep, and there are no lifeguards on site. Additionally, there is no designated kids' area, and the buffet is very small. To reach the beach, transportation is required, as it is not within walking distance. I had a terrible experience with my 3-year-old son, who began to struggle in the deep water. I had to jump in to pull him out. After facing numerous obstacles, which I have yet to elaborate on, we checked out the very next day. We informed the front desk, and despite this, the hotel refuses to refund us for our stay, even after stating that they primarily cater to teenagers and adults.
Stayed 4 nights in Dec 2024

10/10 Excellent

Danyel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had just opened 14 days prior to our arrival so, there was some minor issues. However, they offered an un paralleled service. We had 2 and 3 waiters at a time. The Beach Club is beautiful. Amazing large beach with beverage service and lunch area. The place is very quiet and zen. We came back very refreshed
Stayed 6 nights in Dec 2024

4/10 Poor

Kelly

Travelled with family
Disliked: Amenities
Was not impressed with this resort at all. They were supposedly closed for a remodel and name change but I never figured out what was remodeled cause the rooms definitely were not. Furniture needed updated, sofa bed had a very rusty frame that they struggled to get opened. Everything is done through there app and the app never worked for us. Couldn’t schedule room service so I called and they sent me a menu and ever time we ordered off the menu they had no clue what we were ordering and always for the wrong stuff. No one seemed to know much about anything. Was always told that they would get back to us and they never did. They no longer have a store where you can get any snacks or travel items you might need they switched the store to a concept store and only have clothes. According to my booking with Expedia we were suppose to have transportation from the airport and back but when I called before leaving I was told no that I would have to book my own transportation. So I booked my own transportation and we had no problem entering the property but had to argue with them to let our driver in to pick us up when we need to head to the airport. They offered to take us to the main gate by golf cart to get our ride and I told them absolutely not. They need to let the driver in. Was there during the week of Christmas and they had absolutely no activities going on during the day or in the evening. The food was mediocre, buffet food was the best but was always luke warm.
Stayed 5 nights in Dec 2024

10/10 Excellent

jhoselyn

Stayed 5 nights in Jan 2025

10/10 Excellent

Dario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Mario

Liked: Staff & service, property conditions & facilities
Stayed 11 nights in Dec 2024