Puok Holiday Packages

I've been to many hotels around the world, even a few 5* in my time, but this has to be my all time favourite. It was small, quiet, clean, peaceful, comfortable (the only hotel that has been) and the staff go that extra mile always. It's also very close walk to pub street, markets etc. The area feels safe to walk in at night, plenty of places near by. Intro - So I was picked up by one of the staff members (Lucky) who was very accomodating, offered me water and a nice freezing cold towel to refresh myself. We were then driven to the hotel and had a nice little chat on the way. Once arrived in the hotel, I was asked to take a seat whilst everything got sorted. I was then presented with a tray of a nice refreshing local drink and some nibbles, as well as given a present of a nice Cambodian scarf. I was then told, because it was early (before 10am) that my room wasn't ready. I had no issue with this what so ever, but what blew me away was what happened next. I was advised that they have set up another room for a few hours so I can freshen up etc, never in my life has this happened and I thought this was an incredible gesture. Later on my room was ready, and my bags were taken away. Normally it takes me a few good nights to get any sleep, but the bed was perfect, not that just but the pillows! Normally they are rock hard. Free bottles of water replaced daily, and not just x1 but x4. Sitting at the pool on some days and they would bring over green tea (chilled) and snack

The staff were really what made this stay amazing, Lida in particular was incredible! There was an issue with a technical error that was picked up after we left and she went above and beyond to make sure it was sorted for us. Breakfast was absolutely divine each morning and the staff were so lovely and helpful. The pool is really lovely and everything has a very relaxed and calm vibe. We absolutely loved chilling out on the pool chairs during the peak heat of the day! Cannot recommend this place enough and will definitely stay again in future!

Boutique, quiet yet close to everything. Good pool, good tuk tuk driver, good food, very welcoming and accommodating management. Owner very generous with gifts and assistance.

The hotel staff were always friendly and courteous. They were very helpful in organising daily activities and transport when requested. The only negative aspect to our overall experience was the that the bed was a bit uncomfortable (two singles pushed together).

If you want high speed lifts and shiny new marble don't stay here. If you want the very best in old world charm and hospitality them thesis your place. Built in 1929 according to the plaque I am sure that most of the tile on the walls and floors were original but immaculately kept. The staff were amazing and so friendly. They remembered everything we ordered from day one and when we came down for a drink or breakfast we barely needed to ask.