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InterContinental Heilong Lake, an IHG Hotel

4.5 star property
Luxury hotel with 5 restaurants and full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for InterContinental Heilong Lake, an IHG Hotel

Exterior
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Exterior
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Lounge

Reviews

8.2 out of 10

Very good

Popular amenities

  • Spa
  • Bar
  • Pool
  • Breakfast available
  • Parking included
  • Gym
The price is AU$146
includes taxes & fees
24 Dec - 25 Dec

Explore the area

Map
No. 1 Xi Hu Avenue, Si Hai Community, Meishan, Sichuan, 620561
  • Kuixing Court
    12 min drive
  • Kuixing Pavillion of Mt. Meishan
    12 min drive
  • Huanglongxi Ancient Town
    47 min drive
  • Chengdu (TFU-Tianfu Intl.)
    70 min drive

Room options

View all photos for Premium Room, 1 King Bed, Lake View

Premium Room, 1 King Bed, Lake View

Premium Room, 1 King Bed, Lake View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Pillow menu
Shower/bath combination
  • 56 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony, Lake View

Minibar, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom, Balcony, Lake View

Highlights

Balcony or patio
Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Pillow menu
  • 90 sq m
  • Lake view
  • Sleeps 3
  • 1 Single Bed

View all photos for Classic Room, 1 King Bed, Accessible

Room amenity

Classic Room, 1 King Bed, Accessible

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Shower/bath combination
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room (Guzhen View)

Premium Room (Guzhen View)

Premium Room (Guzhen View)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Pillow menu
Shower/bath combination
  • 52 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Balcony, Garden View

Room amenity

Suite, 1 Bedroom, Balcony, Garden View

Highlights

Balcony or patio
Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Pillow menu
  • Sleeps 3
  • 1 Single Bed

View all photos for Classic Room, 2 Double Beds, Courtyard View

Classic Room, 2 Double Beds, Courtyard View

Classic Room, 2 Double Beds, Courtyard View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Pillow menu
Shower/bath combination
  • Sleeps 5
  • 2 Double Beds

View all photos for Premium Room

Minibar, in-room safe, desk, iron/ironing board

Premium Room

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Pillow menu
Shower/bath combination
  • Sleeps 3
  • 1 Single Bed

View all photos for Classic Room, Multiple Beds, Balcony (Kids Theme)

Minibar, in-room safe, desk, iron/ironing board

Classic Room, Multiple Beds, Balcony (Kids Theme)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Pillow menu
Shower/bath combination
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

View all photos for Classic Room, Balcony

Room amenity

Classic Room, Balcony

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Pillow menu
Shower/bath combination
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room

Room amenity

Classic Room

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Pillow menu
Shower/bath combination
  • Sleeps 3
  • 1 Single Bed

View all photos for Classic Room, Garden View

Room amenity

Classic Room, Garden View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Pillow menu
Shower/bath combination
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Courtyard View

Room amenity

Classic Room, 1 King Bed, Courtyard View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Pillow menu
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds, Balcony

Room amenity

Classic Room, 2 Double Beds, Balcony

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Pillow menu
Shower/bath combination
  • 52 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Classic Room, 2 Double Beds, Garden View

Room amenity

Classic Room, 2 Double Beds, Garden View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Pillow menu
Shower/bath combination
  • 52 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Premium Room, Balcony, Lake View

Minibar, in-room safe, desk, iron/ironing board

Premium Room, Balcony, Lake View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Pillow menu
Shower/bath combination
  • 52 sq m
  • Lake view
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Balcony

Minibar, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom, Balcony

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Pillow menu
Separate bedroom
  • 70 sq m
  • Sleeps 3
  • 1 Single Bed

Similar properties

Exterior

Hotel Indigo Heilong Lake, an IHG Hotel

Pool
Parking included
Free WiFi
Restaurant
5.0 out of 5, Exceptional, (1)
The price is AU$152
for 1 room
includes taxes & fees
6 Jan - 7 Jan
Hotel Indigo Heilong Lake, an IHG Hotel

About the area

Meishan

A luxury stay in Meishan awaits you at InterContinental Heilong Lake, an IHG Hotel. You'll be 12.1 km (7.5 mi) from Kuixing Court and 12.4 km (7.7 mi) from Kuixing Pavillion of Mt. Meishan. Highlights at this hotel include 5 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering can include massages and body scrubs. The buffet restaurant, Cafe Reivera, serves international cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym, outdoor tennis court, sauna and seasonal outdoor swimming pool. 2359 square feet (219 square metres) of event facilities include 5 meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Plus you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .With a stay at this 4.5-property class Meishan hotel, you'll be 26.1 km (16.2 mi) from Former Residence of Suxun,Sushi,Suzhe and 39.5 km (24.5 mi) from Pengzu Mountain.

What's nearby

  • Kuixing Court - 12 min drive
  • Kuixing Pavillion of Mt. Meishan - 12 min drive
  • Huanglongxi Ancient Town - 47 min drive
  • Chengdu Science City - 48 min drive
  • Horn Village Grand Buddha - 53 min drive

Getting around

  • Chengdu (TFU-Tianfu Intl.) - 70 min drive

Restaurants

  • ‪左记生态鱼火锅 - ‬5 min walk
  • ‪裕丰茶楼 - ‬12 min drive
  • ‪九宫阁休闲会馆 - ‬8 min drive
  • ‪怡雅居茶庄 - ‬8 min drive
  • ‪顺心茶楼 - ‬9 min drive

About this property

InterContinental Heilong Lake, an IHG Hotel

Luxury hotel with 5 restaurants and full-service spa
InterContinental Heilong Lake, an IHG Hotel offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 5 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre, 5 meeting rooms, and limo/town car service are available. Event space at this hotel measures 2359 square feet (219 square metres) and includes conference space. A children's pool, a seasonal outdoor pool, and a fitness centre are also featured at the luxury InterContinental Heilong Lake, an IHG Hotel. Self parking is free.

This 4.5-star Meishan hotel is smoke free.

  • 401 guestrooms or units
  • 6 levels
  • 5 dining venues
  • 2359 sq ft of conference space
  • 219 sq. m of conference space
  • Built in 2013
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
InterContinental Heilong Lake, an IHG Hotel offers 401 air-conditioned accommodations with DVD players and minibars. Rooms open to balconies or patios. A pillow menu is available. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, dressing gowns, complimentary toiletries and hairdryers.

This Meishan hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body scrubs.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free uncovered self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 158 for adults and CNY 79 for children
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Cafe Reivera
  • Cha Lounge
  • Long Xuan
  • Shunxing Fish
  • The Lodge

Things to do

  • Bicycle rentals
  • Children's pool
  • Ecotours
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • Children's pool
  • DVD player
  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 2,359 square feet of conference space
  • 5 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • DVD player
  • TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: CNY 500 per accommodation, per night, plus a deposit of CNY 2000 per night
  • Maximum 1 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 460.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 2000.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 158 for adults and from CNY 79 for children
  • Pet deposit: CNY 2000 per night
  • Pet fee: CNY 500 per accommodation, per night
  • Rollaway bed fee: CNY 460.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • The seasonal pool will open in May and close in October.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Heilong
Heilong Lake
InterContinental Heilong Lake
InterContinental Heilong Lake Hotel
InterContinental Heilong Lake Hotel Meishan
InterContinental Heilong Lake Meishan
InterContinental Heilong
InterContinental Heilong Lake
InterContinental Heilong Lake, an IHG Hotel Hotel
InterContinental Heilong Lake, an IHG Hotel Meishan
InterContinental Heilong Lake, an IHG Hotel Hotel Meishan

Frequently asked questions

What is the cancellation policy at InterContinental Heilong Lake, an IHG Hotel?

InterContinental Heilong Lake, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at InterContinental Heilong Lake, an IHG Hotel?

As of 23 Dec 2024, prices found for a 1-night stay for 2 adults at InterContinental Heilong Lake, an IHG Hotel on 24 Dec 2024 start from AU$145.74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at InterContinental Heilong Lake, an IHG Hotel?

Yep, InterContinental Heilong Lake, an IHG Hotel has a free self car park.

Is there a spa on site at InterContinental Heilong Lake, an IHG Hotel?

Yep, there is an onsite spa at InterContinental Heilong Lake, an IHG Hotel. You'll enjoy services like body scrubs.

Does InterContinental Heilong Lake, an IHG Hotel have a pool?

Take your pick from a seasonal outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open from May to October.

What luxury perks are available at InterContinental Heilong Lake, an IHG Hotel?

InterContinental Heilong Lake, an IHG Hotel features a full-service spa, an indoor pool and 5 restaurants.

What makes InterContinental Heilong Lake, an IHG Hotel a romantic place to stay?

A lounge bar and 24-hour room service, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at InterContinental Heilong Lake, an IHG Hotel.

Is InterContinental Heilong Lake, an IHG Hotel family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that InterContinental Heilong Lake, an IHG Hotel is a hit with families.

Does InterContinental Heilong Lake, an IHG Hotel serve breakfast?

Yeah, buffet breakfast is offered daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at InterContinental Heilong Lake, an IHG Hotel?

No, InterContinental Heilong Lake, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at InterContinental Heilong Lake, an IHG Hotel?

Yep, they've got a lounge bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at InterContinental Heilong Lake, an IHG Hotel?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at InterContinental Heilong Lake, an IHG Hotel?

Furry friends are welcome at InterContinental Heilong Lake, an IHG Hotel, with food and water bowls on offer. Just so you know, there's a limit of one pet.

InterContinental Heilong Lake, an IHG Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 7 out of 15 reviews" "
Rating 8 - Good. 3 out of 15 reviews" "
Rating 6 - Okay. 4 out of 15 reviews" "
Rating 4 - Poor. 1 out of 15 reviews" "
Rating 2 - Terrible. 0 out of 15 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

6/10 Okay

Shell, Pasadena, CA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staff needs more training
Both my husband and I are their ambassador members. We are dissapointed with how they treated their value customers. We had to call the front desk to get the same treatment for the two rooms we reserved (e.g. fresh fruit). The bar's staff were very dissapointing. We were told that their club room was not ready to be used and we had to use the lobby's bar after the front desk manager taking us there. The staff treatred us as if we were taking advantage but actually we had to pay the ambassador membership. The staff were rude. Apart from that, the hotel's pool was managed by other company. We can only used it once each day. The breakfast and lunch buffet have little varieties to choose. Very dissapointed with this Intercontinental hotel.

10/10 Excellent

GUOHUA

Stayed 2 nights in May 2023

10/10 Excellent

LEI

Stayed 1 night in Nov 2022

10/10 Excellent

Yan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

JunSub

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

8/10 Good

Ziyue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

HYUN CHUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

CHAOJUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
满意的玩水体验
小朋友玩得很开心，酒店硬件设施一流，服务需要跟上，接待能力不足。中餐厅物美价廉。还会再去。
Stayed 1 night in Aug 2018

6/10 Okay

JIANHONG

Liked: Staff & service, property conditions & facilities, room comfort
酒店外围环境还可以，停车位太少，房间洗漱台有明显水渍，房间反锁的锁是坏的，感觉一般般不值那个价格，到了夏天还一房难求
Stayed 1 night in Jul 2018

10/10 Excellent

chih kuei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
游泳池設計良好, 只是水有點臭
Stayed 2 nights in Jun 2018

4/10 Poor

HAIXIN

Disliked: Staff & service
住过全球最差的五星酒店
非常差 员工明显缺乏培训 面对众多客户要房间的要求 永远只会说一句还在打扫 客户已经失控的情况下 居然还一味死撑 不叫经理出来 早餐也是非常差 吃过最差的五星酒店早餐 有烤肠居然没有番茄酱 问到任何问题员工只会回答一句 抱歉因为客人太多 完全不知如何应对客人的提问

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
自来水永远都是黄黄的，不知道为什么。中午入住时要求加婴儿床，晚上十点过才送来，中途还打电话催过。要求送薄被，礼宾说没有了，可以送被套，最后送来的是床单，哭笑不得。。。 西餐厅千万别去吃，同档次酒店自助餐中最差的没有之一，海鲜特别不新鲜，八爪鱼都没解冻。。。只有两种例汤，一种白粥，热菜好多都是凉的，就这样还经常供应不上，体验感非常 差。租用自行车价格比较合理，适合亲子游

6/10 Okay

DAWEI

Liked: Cleanliness, staff & service
酒店有电玩，有非酒店客人，酒店条件一般，泳池比较好玩

8/10 Good

XUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
交通方便 适合度假
总体还是非常不错的。星级标准、服务到位，当场办理会员后，前台送了欢迎饮料和水果，以及儿童早餐券。泳池和温泉区非常大，可以无限次使用。酒店的点心、小吃、果汁以及顺兴鱼庄，价格都比较合理，不算高得离谱。免费提供的卡通服让孩子非常开心。需要改进的是娱乐设施还不够丰富，除了游泳骑自行车，就没别的可玩了

8/10 Good

xuefeng, 成都

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
给个3.8分吧
总体不错，餐厅接待能力不足，上菜慢，菜品价格高点也可以接受，但分量小就说不过去了，分量多点能增加多少成本?省钱省的不是地方。 五星的硬件，四星的服务，三星的管理思维