8/10 Good
Mark
Travelled with partner
28 Aug 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is lovely, it is a beautiful old building with high ceilings and lots of character. The staff were very friendly and helpful. There were two main areas that have impacted our rating of the hotel. The first is the arrangements for using the pool at the owners other venue, Xara Lodge. The pool is not always available as the venue is used for events such as weddings and therefore was closed on two full days and closed early on another two days during our stay and we also had to request to be driven to and from the pool which felt a bit uncomfortable. Therefore I would suggest this is not the hotel for you if you like to have access to a pool. We also found the breakfast arrangements chaotic and frustrating. There are the options of a continental breakfast or cooked breakfast, and all food has to be ordered through table service. We found staff often got our order wrong or that we had to be very specific about the exact items we wanted or we were served toast without butter etc and there were inconsistencies day to day in how things worked. Also the cooked breakfast menu charges per item but there were no prices for the drinks and this turned out to be very expensive for what we were served.
Mark
Stayed 9 nights in Aug 2024