10/10 Excellent
Russell
25 Dec 2024
Liked: Cleanliness, staff & service, property conditions & facilities
My stay was great, except learning upon return to bed down on the second night, my payment to my third party did not reach the desk of the Extended Stay. Not willing to tarnish my integrity, I paid what was said to be owed. A couple of hours after checkout, I received a call to inform me that I was being given a refund of the second payment, and that the initial payment had finally been received.
Now... this all occurred because I was trying to "sneak in past curfew," meaning after the close of the office. It took what felt like FOREVER to get someone down to get that keycard reworked.
June came to my aid, and with both of us having what may be several decades of customer service experience between us, she brought her cool to the party. I was not a happy camper, because it was late, I was tired, my seafood was getting cold, and was not informed before meeting June that assistance could take up to 30min, but something about her pulled most of the wind from my sails right away. We talked for a good while, and may need to talk some more over a drink or two!
I will definitely stay again, especially if June is there.
Russell
Stayed 2 nights in Dec 2024
