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Kempinski Hotel Ishtar Dead Sea

5.0 star property
Luxury resort on the beach, with 9 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Kempinski Hotel Ishtar Dead Sea

4 restaurants, breakfast, lunch, dinner served; international cuisine
View from property
Interior entrance
Front of property
Free minibar, in-room safe, desk, blackout curtains

Reviews

9.0 out of 10

Wonderful

Guests liked:

Friendly staff

Popular amenities

  • Pool
    Pool
  • On private beach
    On private beach
  • Bar
    Bar
  • Gym
    Gym
  • Breakfast available
    Breakfast available
  • Spa
    Spa

Explore the area

Map
Dead Sea Road, Sweimeh, 11194
  • Amman Beach
    1 min walk
  • King Hussein Bin Talal Convention Center
    11 min walk
  • Dead Sea Panoramic Complex
    18 min drive
  • Amman (AMM-Queen Alia Intl.)
    75 min drive

Room options

View all photos for Panoramic Room (By Resense Spa King)

Free minibar, in-room safe, desk, blackout curtains

Panoramic Room (By Resense Spa King)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free minibar items
HDTV
Pillow menu
Blackout curtains
  • 61 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Room (By Resense Spa Twin)

Free minibar, in-room safe, desk, blackout curtains

Panoramic Room (By Resense Spa Twin)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free minibar items
HDTV
Pillow menu
Blackout curtains
  • 61 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room (Twin)

Superior Room (Twin)

Superior Room (Twin)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free minibar items
HDTV
Pillow menu
Blackout curtains
  • 40 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Suite (Duplex)

Family Suite (Duplex)

Family Suite (Duplex)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free minibar items
HDTV
Pillow menu
Blackout curtains
  • 85 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room (Ishtar Superior King)

Free minibar, in-room safe, desk, blackout curtains

Room (Ishtar Superior King)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free minibar items
HDTV
Pillow menu
Blackout curtains
  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Ishtar)

Suite (Ishtar)

Suite (Ishtar)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free minibar items
HDTV
Pillow menu
Blackout curtains
  • 67 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Ishtar Terrac King)

Room (Ishtar Terrac King)

Room (Ishtar Terrac King)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free minibar items
HDTV
Pillow menu
Blackout curtains
  • 60 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Ishtar Superior Twin)

Room (Ishtar Superior Twin)

Room (Ishtar Superior Twin)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free minibar items
HDTV
Pillow menu
Blackout curtains
  • 40 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite

Executive Suite

Executive Suite

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free minibar items
HDTV
Pillow menu
Blackout curtains
  • 81 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Penthouse)

Suite (Penthouse)

Suite (Penthouse)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free minibar items
HDTV
Pillow menu
Blackout curtains
  • 100 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Honeymoon Suite (Ishtar)

Honeymoon Suite (Ishtar)

Honeymoon Suite (Ishtar)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free minibar items
HDTV
Pillow menu
Blackout curtains
  • 45 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free minibar items
HDTV
Pillow menu
Blackout curtains
  • 61 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room (King)

Superior Room (King)

Superior Room (King)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free minibar items
HDTV
Pillow menu
Blackout curtains
  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Ishtar Deluxe King)

Room (Ishtar Deluxe King)

Room (Ishtar Deluxe King)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free minibar items
HDTV
Pillow menu
Blackout curtains
  • 53 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Ishtar Deluxe Twin)

Free minibar, in-room safe, desk, blackout curtains

Room (Ishtar Deluxe Twin)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free minibar items
HDTV
Pillow menu
Blackout curtains
  • 53 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

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About the area

Sweimeh

A luxury stay in Sweimeh awaits you at Kempinski Hotel Ishtar Dead Sea. Within steps you'll find Amman Beach and King Hussein Bin Talal Convention Center within a 15-minute stroll. Highlights at this beachfront resort include 4 restaurants, 9 outdoor swimming pools and a full-service spa. .A relaxing visit to The Ishtar Spa by Resense can include hot stone massages and Swedish massages along with detox wraps, body wraps and aromatherapy. The buffet restaurant, Obelisk, serves international cuisine and is open for breakfast, lunch and dinner. Isin is the resort's own lobby lounge, serving drinks along with light fare. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site indoor swimming pool and gym. A meeting room, a conference centre, and a 24-hour business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, an outdoor tennis court and a Turkish bath/hammam. Buffet breakfast is available daily between 6:30 AM and 11 AM. There's also free valet parking, along with the convenience of car rentals on site. .Sights within a 20-minute drive of this 5-property class Sweimeh resort include Mujib Nature Reserve and Dead Sea Panoramic Complex.
View more Resorts in SweimehOpens in a new window

What's nearby

  • Amman Beach - 1 min walk - 0.1 km
  • King Hussein Bin Talal Convention Center - 11 min walk - 1.0 km
  • Dead Sea Panoramic Complex - 18 min drive - 17.0 km
  • Mount Nebo - 26 min drive - 27.4 km
  • Ma'in Hot Springs - 42 min drive - 37.0 km

Getting around

  • Amman (AMM-Queen Alia Intl.) - 75 min drive

Restaurants

  • ‪Kish Bar - ‬7 min walk
  • ‪Al Saraya - ‬4 min walk
  • ‪Ocean Dead Sea - ‬13 min walk
  • ‪Buffalo Wings & Rings - ‬13 min walk
  • ‪Crystal Restaurant - ‬8 min walk

About this property

Kempinski Hotel Ishtar Dead Sea

Luxury resort on the beach, with 9 outdoor swimming pools
Step outside to unwind on the sandy beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Kempinski Hotel Ishtar Dead Sea, you can cool off in one of the 9 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This Belle Époque resort also offers a children's pool, a seasonal outdoor pool and outdoor tennis courts. Free self parking and valet parking are available.

This 5-star Sweimeh resort is smoke free.

  • 345 guestrooms or units
  • 8 levels
  • 3 buildings
  • 4 dining venues
  • 3 coffee shops
  • Built in 2006
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Kempinski Hotel Ishtar Dead Sea offers 345 accommodations with DVD players and free minibar items. Rooms open to balconies or patios. A pillow menu is available. Plasma televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

The Ishtar Spa by Resense has 20 treatment rooms, including rooms for couples and outdoor treatment areas. Services include hot stone massages, Swedish massages, Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a steam room and Turkish bath/hammam. The spa is open daily. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, English, Filipino, French, German, Hindi, Romanian, Russian, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11 AM for a fee: JOD 17 to 25 per person
  • 3 coffee shops/cafes
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Akkad
  • Ashur
  • Isin
  • Obelisk
  • The Codes

Family friendly

  • 9 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • DVD player
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 20 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (135 centimetre wide door)
  • Wheelchair-accessible path to lift

More

  • 3 buildings
  • 8 floors
  • Ballroom
  • Banquet hall
  • Belle Époque architecture
  • Built in 2006
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • HDTV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
Residents of Jordan must present the Sanad mobile app at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for JOD 42.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JOD 17 to 25 per person
  • A late check-out fee will be charged
  • Rollaway bed fee: JOD 42.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses solar energy, plus a grey water recycling system.
    For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Dead Sea Ishtar
Dead Sea Kempinski Hotel
Dead Sea Kempinski Hotel Ishtar
Ishtar Dead Sea
Kempinski Hotel Ishtar Dead Sea
Kempinski Hotel Ishtar Dead Sea Sweimeh
Kempinski Ishtar Dead Sea Sweimeh
Kempinski Hotel Ishtar Dead Sea Resort Sweimeh
Kempinski Ishtar ad Sea Sweim
Kempinski Ishtar Dead Sea
Kempinski Hotel Ishtar Dead Sea Resort
Kempinski Hotel Ishtar Dead Sea Sweimeh
Kempinski Hotel Ishtar Dead Sea Resort Sweimeh

Frequently asked questions

What is the cancellation policy at Kempinski Hotel Ishtar Dead Sea?

Kempinski Hotel Ishtar Dead Sea offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kempinski Hotel Ishtar Dead Sea?

As of 23 Nov 2024, prices found for a 1-night stay for 2 adults at Kempinski Hotel Ishtar Dead Sea on 21 Dec 2024 start from AU$338.81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Kempinski Hotel Ishtar Dead Sea?

Yep, Kempinski Hotel Ishtar Dead Sea has a free self car park and free valet parking.

Are there any beaches close to Kempinski Hotel Ishtar Dead Sea?

Yep, Kempinski Hotel Ishtar Dead Sea is a short 1-minute walk from Amman Beach. Fun beach activities include yoga and volleyball.

Is there a spa on site at Kempinski Hotel Ishtar Dead Sea?

Yep, The Ishtar Spa by Resense is available for guests. It has a steam room, a sauna, a mud bath and hot springs. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Thai massages.

Does Kempinski Hotel Ishtar Dead Sea have a pool?

Yep, and guests love it! Take your pick from 9 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Kempinski Hotel Ishtar Dead Sea?

Kempinski Hotel Ishtar Dead Sea features a private beach, 9 outdoor pools and a full-service spa. All guestrooms come with deep soaking tubs, 24-hour room service and free minibar items.

What makes Kempinski Hotel Ishtar Dead Sea a romantic place to stay?

Couples spa treatments and beachfront dining, as well as deep-soaking baths and private balconies in the guestrooms, help set the scene for a romantic weekend at Kempinski Hotel Ishtar Dead Sea.

Is Kempinski Hotel Ishtar Dead Sea family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Kempinski Hotel Ishtar Dead Sea is a hit with families.

Are there hot tubs in the rooms at Kempinski Hotel Ishtar Dead Sea?

No, but there are deep-soaking baths in the guestrooms.

Does Kempinski Hotel Ishtar Dead Sea serve breakfast?

You bet, buffet brekkie is offered daily between 6:30 AM and 11 AM.

Is there a free airport shuttle available at Kempinski Hotel Ishtar Dead Sea?

No, Kempinski Hotel Ishtar Dead Sea does not offer an airport shuttle service.

Is there a bar or restaurant at Kempinski Hotel Ishtar Dead Sea?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Kempinski Hotel Ishtar Dead Sea?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Kempinski Hotel Ishtar Dead Sea?

No, pets are not allowed.

Kempinski Hotel Ishtar Dead Sea Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 632 out of 965 reviews" "
Rating 8 - Good. 197 out of 965 reviews" "
Rating 6 - Okay. 74 out of 965 reviews" "
Rating 4 - Poor. 35 out of 965 reviews" "
Rating 2 - Terrible. 27 out of 965 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

faten

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Some employees are rude and don’t know how to handle customer service specially the ones around the pool area
Stayed 1 night in Aug 2024

10/10 Excellent

Amal, Saint Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place to stay in I love the view and the relaxation
Stayed 2 nights in Aug 2024

10/10 Excellent

M.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Nice people and service top recommended
Stayed 1 night in Aug 2024

10/10 Excellent

Mahmoud

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Tamara, Abu Dhabi

Stayed 1 night in Jul 2024

10/10 Excellent

Nadine

Liked: Property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Tamer, Riyadh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest hotel in Dead Sea area.
Stayed 1 night in Jul 2024

10/10 Excellent

Mohammed

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Kristen, Plymouth

Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Jul 2024

8/10 Good

RAWHI

Stayed 2 nights in Jul 2024

10/10 Excellent

Mahdi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, great rooms
Stayed 1 night in Jul 2024

10/10 Excellent

mahdi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great hotel we had a great time there And sure we will be back
Stayed 1 night in Jul 2024

10/10 Excellent

Loai

Liked: Cleanliness, staff & service, property conditions & facilities
Was perfect
Stayed 1 night in Jul 2024

10/10 Excellent

Fadi

Business traveller
Liked: Cleanliness
Good
Stayed 1 night in May 2024

8/10 Good

Fadi

Liked: Amenities
Good 😊
Stayed 2 nights in Jun 2024

10/10 Excellent

Saed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxcation
Beautiful hotel and friendly staff! Highly recommend
Stayed 1 night in Jul 2024

10/10 Excellent

Ibraheem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

mahmoud

Liked: Cleanliness, staff & service
Not bad but for the price expected better quality in rooms
Stayed 1 night in Jul 2024

8/10 Good

ramzi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food and beverage needs improvement lots of mistakes in simple cooking procedures ex under cooked prawns at blu Flat Prosecco at edge staff arguments at pool deck by sunken pool daily service bad forgot my order twice at pool deck ordered a bottle of water twice two different people forgot my order they need work and training and they need to be given specific tasks too manny people doing absolutely nothing needs work
Stayed 2 nights in Jul 2024

4/10 Poor

Sevda

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Probably one of the better hotels in the Dead Sea region but unfortunately it fell flat for us after check-in. Check-in was excellent - we felt pampered and important, then after that it just went downhill mostly. The worst was the pool service, or lack there-of. After a long flight into Amman, then drive to the hotel, we were starving. Absolutely no wait staff anywhere. We flagged the lifeguard who barely spoke or understood English, who finally gave a menu. But again, no waiter to take our order. When the waiter came, we ordered the chicken quesadillas. After a very long time the food came out and it was very juicy and dripping everywhere, but no plates, no napkins provided. We informed lifeguard who again smiled, not understanding, and when a waiter took ages again to show up, he disappeared for at least 20 minutes! We ate half the dish, food dripping down our arms, and used the pool towels as napkins. It was awful. Please fix this. On the other hand, the gentleman at the dead sea assisting with the mud and towels was excellent! Attentive, kind, helpful and knew enough english. Just the best! I think his name was Mohammed. Belly dancer was amazing entertainment and so sweet with my daughter. That was a very pleasant experience. Room was large but odd style. Breakfast was like a zoo- people and kids screaming everywhere, lots of food options but nothing memorable or delicious. This hotel does not live up to the Kempinski name, sadly - hope they can improve.
Stayed 1 night in Jul 2024

10/10 Excellent

Sahar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

6/10 Okay

Nily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Manar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024