6/10 Okay
Verified traveller
23 Mar 2018
Chaotic and disorganized, but friendly!
Location was its best feature (across the street from the train station). You have to call beforehand to make an appointment to check-in since there is no front desk. Service was very chaotic (they misunderstood how many people were staying in the room, they didn't know we had already paid for the room, they gave us the key to the wrong room's safe, etc.) but they made up for it by being friendly and cheerful unlike many other hotels in northern Italy where the staff can be frosty and awkward. Breakfast was the poorest we had in Italy, a country already renowned for its poor hotel breakfasts ... just some cakes, cookies and cereal, with no meat, cheese or other "non-sweet" items. The room also took a very long time to heat up to a comfortable temperature, given the very weak heating system. At least we got a good price for the room (this was the cheapest hotel we stayed at in Italy).