10/10 Excellent
Eduardo
Travelled with partner
5 Aug 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I've ever stayed!
It is just FANTASTIC service. Simple.
It started before we even arrived: they don't have 24hr reception so kept in touch and arranged for someone to be there to greet us. Our flight was delayed and we'd miss dinner so they prepared a delicious Insalata Caprese that was ready for us in the room when we arrived at almost midnight.
The rooms are modern, functional and spotless. The grounds are perfectly maintained. The food, oh wow... chef Fabrizio and his team are masters!
At the end of the day it is all about service and it is clear that the whole staff is there to make sure you have the perfect stay. Special thanks to Karina, Catherina (who stayed late to greet us at check in) and Francesco (barman).
The only consideration is the location: Sicily is much larger than you'd think and going to most tourist attractions is a 60-90-min drive. We didn't mind as relaxing by the pool was our main goal anyway!
Talking of relaxing... it was disrupted for two days because of a large family with young kids that just could not stop shouting and crying. This is definitely more of a couples' destination. You can definitely bring your kids but, other than the pool, they have no other entertainment. If they are well-behaved - as was the case for all the other kids - then it is a delight. But this particular family should be more aware and considerate!
But this does not detract from the amazing service provided by Rocca di Saraceni! Awesome!
Eduardo
Stayed 8 nights in Jul 2024