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Whitney Peak Hotel Reno, Tapestry Collection by Hilton

3.5 star property
Hotel with a 24-hour fitness centre, steps from Reno Arch

Photo gallery for Whitney Peak Hotel Reno, Tapestry Collection by Hilton

View from property
Reception hall
Meeting facility
Exterior
Premium bedding, down duvets, in-room safe, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Parking available
The current price is AU$306
includes taxes & fees
1 Apr - 2 Apr

Explore the area

Map
255 N Virginia St, Reno, NV, 89501
  • National Bowling Stadium
    ‪3 min walk‬
  • Reno Events Center
    ‪4 min walk‬
  • University of Nevada-Reno
    ‪13 min walk‬
  • Reno, NV (RNO-Reno-Tahoe Intl.)
    ‪11 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Premium bedding, down duvets, in-room safe, desk

Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, down duvets, in-room safe, desk

Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 Bedroom, Accessible, Bathtub (Mobility)

Premium bedding, down duvets, in-room safe, desk

Room, 1 Bedroom, Accessible, Bathtub (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Bedroom, Accessible (Mobility, Hearing, Roll-In Shower)

Premium bedding, down duvets, in-room safe, desk

Room, 1 Bedroom, Accessible (Mobility, Hearing, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Accessible, Bathtub (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms

Premium bedding, down duvets, in-room safe, desk

Suite, 2 Bedrooms

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Sleeps 6
  • 2 King Beds

View all photos for Room, 2 Bedrooms, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, down duvets, in-room safe, desk

Room, 2 Bedrooms, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 1 Bedroom, Accessible (Hearing)

Premium bedding, down duvets, in-room safe, desk

Suite, 1 Bedroom, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds, Accessible, Executive Level (Hearing)

Premium bedding, down duvets, in-room safe, desk

Executive Room, 2 Queen Beds, Accessible, Executive Level (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Executive Level

Premium bedding, down duvets, in-room safe, desk

Executive Room, 1 King Bed, Executive Level

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds, Accessible, Executive Level (Mobility, Bathtub)

Premium bedding, down duvets, in-room safe, desk

Executive Room, 2 Queen Beds, Accessible, Executive Level (Mobility, Bathtub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds, Executive Level

Premium bedding, down duvets, in-room safe, desk

Executive Room, 2 Queen Beds, Executive Level

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Premium bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility. Hearing)

Premium bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds, Accessible, Bathtub (Mobility. Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Accessible, Executive Level (Hearing)

Premium bedding, down duvets, in-room safe, desk

Executive Room, 1 King Bed, Accessible, Executive Level (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

Premium bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Accessible, Executive Level (Mobility, Roll-In Shower)

Premium bedding, down duvets, in-room safe, desk

Executive Room, 1 King Bed, Accessible, Executive Level (Mobility, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Premium bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Accessible, Executive Level (Mobility, Bathtub)

Premium bedding, down duvets, in-room safe, desk

Executive Room, 1 King Bed, Accessible, Executive Level (Mobility, Bathtub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Sleeps 2
  • 1 King Bed

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About the area

Reno

Whitney Peak Hotel Reno, Tapestry Collection by Hilton puts you in the heart of Reno, within steps of Reno Arch and National Bowling Stadium. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .The restaurant, Roundabout Grill, serves American cuisine and is open for breakfast, brunch, lunch and dinner. Enjoy the gym and sauna as well as access to rock climbing and aerobics classes. 12000 square feet (1115 square metres) of event facilities include 6 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas and laundry facilities. Each morning cooked-to-order breakfast is served between 6:00 AM and 10:00 AM. There's also the convenience of valet parking. .Sights within a 10-minute walk of this 3.5-property class Downtown Reno hotel include Reno Events Center and National Automobile Museum.

What's nearby

  • Reno Arch - 1 min walk - 0.1 km
  • National Bowling Stadium - 3 min walk - 0.3 km
  • Reno Events Center - 4 min walk - 0.4 km
  • National Automobile Museum - 8 min walk - 0.7 km
  • University of Nevada-Reno - 13 min walk - 1.1 km

Getting around

  • Reno Station - 2 min walk
  • Reno Tahoe Intl. Airport (RNO) - 11 min drive

Restaurants

  • ‪Top Deck Restaurant - ‬2 min walk
  • ‪Club Cal Neva Hotel Casino - ‬2 min walk
  • ‪La Strada - ‬2 min walk
  • ‪Cafe Whitney - ‬1 min walk
  • ‪Shim's Tavern - ‬3 min walk

About this property

Whitney Peak Hotel Reno, Tapestry Collection by Hilton

Hotel with a 24-hour fitness centre, steps from Reno Arch
Whitney Peak Hotel Reno, Tapestry Collection by Hilton offers its guests a sauna and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 6 meeting rooms are available. Event space at this hotel measures 12000 square feet (1115 square metres) and includes a conference centre. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Whitney Peak Hotel Reno, Tapestry Collection by Hilton. Parking is available for a fee.

This 3.5-star Reno hotel is smoke free.

  • 310 guestrooms or units
  • 16 levels
  • 12000 sq ft of conference space
  • 1115 sq. m of conference space
  • Built in 1976
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Whitney Peak Hotel Reno, Tapestry Collection by Hilton offers 310 accommodations with a safe and coffee/tea makers. Beds feature down duvets and premium bedding. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 7 per night)
  • Secured, covered valet parking on site (USD 25 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: USD 6 to 14 for adults and USD 6 to 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Roundabout Grill

Things to do

  • 24-hour gym
  • Concerts/live shows
  • Fitness classes
  • Rock climbing
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 6 meeting rooms
  • Computer station
  • Conference centre (12,000 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 6 to 14 for adults and USD 6 to 8 for children
  • Covered self-parking fee: USD 7.00 per night
  • Valet parking fee: USD 25 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Up to 3 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Whitney Peak
Whitney Peak Hotel
Whitney Peak Hotel Reno
Whitney Peak Reno
Whitney Peak Hotel
Whitney Peak Hotel Reno Tapestry Collection by Hilton
Whitney Peak Hotel Reno, Tapestry Collection by Hilton Reno
Whitney Peak Hotel Reno, Tapestry Collection by Hilton Hotel

Frequently asked questions

What is the cancellation policy at Whitney Peak Hotel Reno, Tapestry Collection by Hilton?

Whitney Peak Hotel Reno, Tapestry Collection by Hilton offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Whitney Peak Hotel Reno, Tapestry Collection by Hilton?

As of 29 Mar 2025, prices found for a 1-night stay for 2 adults at Whitney Peak Hotel Reno, Tapestry Collection by Hilton on 1 Apr 2025 start from AU$306.47, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Whitney Peak Hotel Reno, Tapestry Collection by Hilton?

Yep, Whitney Peak Hotel Reno, Tapestry Collection by Hilton has a covered self car park for USD 7.00 per night.

What makes Whitney Peak Hotel Reno, Tapestry Collection by Hilton a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Whitney Peak Hotel Reno, Tapestry Collection by Hilton.

Is Whitney Peak Hotel Reno, Tapestry Collection by Hilton family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Whitney Peak Hotel Reno, Tapestry Collection by Hilton is a hit with families.

Does Whitney Peak Hotel Reno, Tapestry Collection by Hilton serve breakfast?

Yeah, cooked-to-order brekkie is on offer daily from 6:00 AM to 10:00 AM.

Is there a free airport shuttle available at Whitney Peak Hotel Reno, Tapestry Collection by Hilton?

No, Whitney Peak Hotel Reno, Tapestry Collection by Hilton does not offer an airport shuttle service.

Is there a bar or restaurant at Whitney Peak Hotel Reno, Tapestry Collection by Hilton?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Whitney Peak Hotel Reno, Tapestry Collection by Hilton?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Whitney Peak Hotel Reno, Tapestry Collection by Hilton Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 639 out of 1156 reviews
Rating 8 - Good. 253 out of 1156 reviews
Rating 6 - Okay. 126 out of 1156 reviews
Rating 4 - Poor. 84 out of 1156 reviews
Rating 2 - Terrible. 54 out of 1156 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

JOSE MANUEL

Stayed 2 nights in Dec 2024

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice stay but…
I’ve been here several times, I like how they allow dogs and there’s a dog park across the street. However, the bathroom didn’t seem Hilton clean to me. And one of the robes had holes in the shoulder area, first thing you see as they are hung up on hangers in the closet. Seems very un-like Hilton quality. Other than that the rest of the hotel was very nice, nice restaurant on site. Valet parking $25 otherwise self parking is kitty corner to hotel and not exactly on site.
Stayed 1 night in Dec 2024

8/10 Good

MaGuadalupe

Liked: Staff & service
I love the eco friendly!
Stayed 1 night in Dec 2024

10/10 Excellent

Preston

Stayed 1 night in Dec 2024

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Deanna

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing (unlike previous stays)
Welcome was unfriendly, unpleasant, & unhelpful. Throughout the 20 hour stay, I counted 10 times when staffed answered “no” a a question or request. Only twice did they offer a solution (one was to walk 1/2 a block after 11pm in 23 degree temps). Let’s just say that the valets were the most helpful, positive, and guest-friendly of any/all of the staff..
Stayed 1 night in Dec 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

JOOLY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Cory

Stayed 1 night in Dec 2024

6/10 Okay

Cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for pets
Heater did not work finally it was fixed
Stayed 1 night in Dec 2024

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very welcoming place! staff was also great
Stayed 1 night in Nov 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room and good location
The room was a good size and relatively quiet, aside from the occasional noise from the street. For some reason there was a layer of cold air on the floor. Location is convenient to many restaurants and casinos. The bed was a bit firm for me.
Stayed 3 nights in Nov 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Nov 2024

8/10 Good

Kelly

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Rosario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Joanne M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel overall is very nice, clean, updated, and very convenient. The prices at the cafe were very decently priced. I enjoyed a couple of nice sized lattes for under $3. I would definitely stay again.
Stayed 3 nights in Nov 2024

2/10 Terrible

Jamilyn

Disliked: Cleanliness, staff & service, property conditions & facilities
My husband and I stayed here before the renovation and we came back to see everything newly upgraded for my birthday weekend. Upon checking in, we found out that this hotel does not offer free breakfast, does not have free parking, and that they do not have an indoor pool available. First of all, no breakfast!!! That’s ridiculous for the $350 per night stay. Secondly, the parking is $7 each time you go in and out. It’s across the street also, which is sketchy at night so be careful. We opted to just pay $12 a night for the parking fee which is still insane because all the other resorts are free. Lastly, no pool available for the children. Their amenities are not up to par as a Hilton resort. When you walk through the halls, there is an overpowering scent which makes it hard to breathe. The room has a very dark theme gloomy theme. The furniture is not kid- friendly. The living area has very poor lighting which made it hard to eat as a family. And they also did not provide dish soap or sponges so we had to get our own. When we were checking out on Sunday, I called for a courtesy late check out and SERENA told me unfortunately they gave out all their late check outs already. I was in shock considering this request the first denial I have ever received in all hotel history. I asked to speak to her manager and she put ALOJZ hotel operations manager on the line and he also denied my “courtesy” late check out request which furiated the hell out of me. They charged a $25 late fee!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Susan, AUBURN

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Cherry

Stayed 1 night in Nov 2024

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was great except for the wallpaper in the bathroom did not go with the rest of the decor.
Stayed 1 night in Oct 2024

6/10 Okay

Patty

Travelled with pets, Travelled with partner
Liked: Amenities, property conditions & facilities
Good, though hair dryer missing from room, and surprised with pet fee that was $75 or $100 (!). Staff was uninterested in guests.
Stayed 1 night in Sep 2024

10/10 Excellent

Kat

Stayed 1 night in Oct 2024

6/10 Okay

Marjorie

Travelled with family
Liked: Cleanliness, amenities
Crowded small unwelcoming lobby that was very noisy. It’s in the casino area so noisy neighborhood decor is grey and cold. Rooms are spacious clean and well Equipped but too hot for comfortable sleeping. Took three tries to get front desk to respond. They finally sent someone to turn down the heat but it didn’t work. Room stayed hot. Breakfast restaurant also dark and grey. We went elsewhere Gym is great. Morning staff more helpful.
Stayed 1 night in Oct 2024