8/10 Good
Thomas philip
Travelled with family
15 Aug 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is overall good and was pleasant enough however this hotel leaves you slightly underwhelmed. For instance the lobby area is large and has a beautiful large decking area on the 7th floor offering panoramic views of the coast line and Turkey. This should be utilised as a bar, seating area where drinks are served to guests and should be a focal point. The reality is that it isn't used at all. No tables no chairs, no way of sitting out and enjoying the views, space. Furthermore the pools are small for the size of the hotel and could benefit from an additional pool instead of the Tennis court and basketball court which gets very little use. Housekeeping was good however lacking in attention, no refills of the shampoo, conditioner, and body lotion meant we ran out half way through the break. Waiter service and means of calling for drinks at poolside would be appreciated. Terrible Taxi service to the old town frequently having to wait fat too long for a taxi and when they do come all too often you are faced with taxi drivers placing several grps in the same taxi and charging each grp the ae fair. This is unacceptable and the reception desk seem to think this is acceptable and do nothing when a complaint is raised. The majority of guests use taxis to go to the old town, the hotel knows the problem so provide a frequent and regular inhouse shuttle service. Problem solved. Breckfast is basic the cooked breckfast is barely edible.. Overall I wouldnt choose to stay here again.
Thomas philip
Stayed 10 nights in Aug 2024