2/10 Terrible
Morgan
Travelled with partner
30 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were supposed to stay Sept 26-28. She messaged me the day before we were supposed to come to see when we would get in and that it would be rainy. Once we got there, she stated “I’m surprised yall still came with the eye of the hurricane hitting us.” Within 30 minutes of us getting there, the whole town lost power. We and her that we were going to leave due to it being unsafe and she said that would be the best option so she only has to worry about herself during the storm. She then stated that she was unable to refund us because Expedia keeps our payment and that she could refund us $60 but that would be out of her pocket but to reach out to Expedia and they may be able to refund us. Upon reaching out to Expedia, we were advised that they sent the payment to her and they would need to get her approval for a refund but due to the circumstances they were more than willing to refund it. She now won’t respond to Expedia about it nor will she respond to my messages. She lied to me and I feel like due to a hurricane that was as serious as it was, a refund shouldn’t have been an issue.
Morgan
Stayed 2 nights in Sep 2024