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Candlewood Suites Richmond - West Broad, an IHG Hotel

2.5 star property
Suburban hotel with fitness centre and 24-hour front desk
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Candlewood Suites Richmond - West Broad, an IHG Hotel

Desk, laptop workspace, blackout curtains, iron/ironing board
BBQ/picnic area
Desk, laptop workspace, blackout curtains, iron/ironing board
Lobby sitting area
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • Gym
    Gym
  • Pet-friendly
    Pet-friendly
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Kitchen
    Kitchen
  • Air conditioning
    Air conditioning

Explore the area

Map
2100 Dickens Rd, Richmond, VA, 23230
  • Henrico Doctors' Hospital
    3 min drive
  • University of Richmond
    5 min drive
  • Country Club of Virginia
    6 min drive
  • Richmond, VA (RIC-Richmond Intl.)
    20 min drive

Room options

View all photos for Studio Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

Full-sized fridge, microwave, stovetop, dishwasher

Studio Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Blackout curtains
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (1 King Bed)

Room amenity

Suite, 1 Bedroom (1 King Bed)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Communication Accessible)

Room amenity

Suite, 1 Bedroom, Accessible (Communication Accessible)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 51 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed

Full-sized fridge, microwave, stovetop, dishwasher

Studio Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Blackout curtains
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Communication, Accessible Tub)

Room amenity

Suite, 1 Bedroom, Accessible (Communication, Accessible Tub)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 51 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Full-sized fridge, microwave, stovetop, dishwasher

Studio Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Blackout curtains
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Communication Accessible)

Room amenity

Studio Suite, 1 King Bed, Accessible (Communication Accessible)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Mobility, Accessible Tub)

Room amenity

Suite, 1 Bedroom, Accessible (Mobility, Accessible Tub)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (2 Queen Beds)

Room amenity

Suite, 1 Bedroom (2 Queen Beds)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 51 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite (Room Type Assigned at Check-In)

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite (Room Type Assigned at Check-In)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Blackout curtains
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Bar (on property)
Embassy Suites by Hilton Richmond
Pool
Breakfast included
Pet-friendly
Parking included
4.0 out of 5, Very good, (1003)
The price is AU$412
for 1 night
includes taxes & fees
29 Nov - 30 Nov
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About the area

Richmond

At Candlewood Suites Richmond - West Broad, an IHG Hotel you'll be 1.4 km (0.9 mi) from Bon Secours Heart Institute at Reynolds Crossing and 2.9 km (1.8 mi) from Henrico Doctors' Hospital. Highlights at this hotel include a restaurant, and in-room kitchens and free WiFi. .This business-friendly hotel offers free WiFi in public areas and a fitness centre, and has a business centre. Other amenities include a snack bar/deli, coffee/tea in a common area and laundry facilities. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this Richmond hotel include University of Richmond and Virginia Commonwealth University.

What's nearby

  • Henrico Doctors' Hospital - 3 min drive
  • University of Richmond - 5 min drive
  • Lewis Ginter Botanical Garden - 5 min drive
  • Carytown - 7 min drive
  • Virginia Commonwealth University - 8 min drive

Getting around

  • Richmond Staples Mill Road Station - 6 min drive
  • Richmond, VA (RIC-Richmond Intl.) - 20 min drive

Restaurants

  • ‪Burger King - ‬15 min walk
  • ‪Denny's - ‬1 min walk
  • ‪Taco Bell - ‬18 min walk
  • ‪Taco Bell - ‬19 min walk
  • ‪Chipotle Mexican Grill - ‬18 min walk

About this property

Candlewood Suites Richmond - West Broad, an IHG Hotel

Suburban hotel with fitness centre and 24-hour front desk
There's a restaurant on site, as well as a snack bar/deli. WiFi and wired Internet are free in public spaces. You'll find a business centre on site. A fitness centre, barbecue grills, and a garden are also featured at the business-friendly Candlewood Suites Richmond - West Broad, an IHG Hotel. Free self parking is available.

This Richmond hotel is smoke free.

  • 1 building
  • 98 guestrooms or units
  • 7 levels
  • Deli
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front desk safe
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Lift
  • No smoking on site
  • Dining venue
Candlewood Suites Richmond - West Broad, an IHG Hotel offers 98 accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas. 49-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (on request)

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Paper towels
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Up to 4 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Days Inn Richmond West Broad
Days Richmond West Broad
Candlewood Suites Richmond West Broad Hotel
Candlewood Suites Broad Hotel
Candlewood Suites Richmond West Broad
Candlewood Suites Broad
Candlewood Suites Richmond West Broad
Candlewood Suites Richmond - West Broad, an IHG Hotel Hotel
Candlewood Suites Richmond - West Broad, an IHG Hotel Richmond

Frequently asked questions

What is the cancellation policy at Candlewood Suites Richmond - West Broad, an IHG Hotel?

Candlewood Suites Richmond - West Broad, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Candlewood Suites Richmond - West Broad, an IHG Hotel?

As of 15 Nov 2024, prices found for a 1-night stay for 2 adults at Candlewood Suites Richmond - West Broad, an IHG Hotel on 15 Dec 2024 start from AU$189.80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Candlewood Suites Richmond - West Broad, an IHG Hotel?

Yep, Candlewood Suites Richmond - West Broad, an IHG Hotel has a free self car park, free extended parking and free RV/bus/truck parking.

Is there a free airport shuttle available at Candlewood Suites Richmond - West Broad, an IHG Hotel?

No, Candlewood Suites Richmond - West Broad, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Candlewood Suites Richmond - West Broad, an IHG Hotel?

Yep, you can grab a meal at Candlewood Suites Richmond - West Broad, an IHG Hotel's onsite restaurant.

What time are check-in & check-out at Candlewood Suites Richmond - West Broad, an IHG Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Candlewood Suites Richmond - West Broad, an IHG Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 422 out of 818 reviews" "
Rating 8 - Good. 216 out of 818 reviews" "
Rating 6 - Okay. 72 out of 818 reviews" "
Rating 4 - Poor. 54 out of 818 reviews" "
Rating 2 - Terrible. 54 out of 818 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

adriane, keyser

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
breakfast thought it be more of a variety and we were there for 5 days, and very nice clean hotel but not for long term stay unless you get a suite. and i guess still renovating but they have ice and vending sign up but no machines
Stayed 6 nights in Jul 2024

2/10 Terrible

Alisha M

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel staff was very nice.However, the hotel needs major maintenance. It’s very muggy with poor air quality. The room air conditioner smelled like mildew when the air blew. No one should stay there.
Stayed 3 nights in Aug 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access from the highway, pleasant staff, large, clean and comfortable room and great location for my needs on this date!
Stayed 1 night in Aug 2024

8/10 Good

Johnathan

Stayed 1 night in Aug 2024

8/10 Good

Jennifer

Liked: Room comfort
Perfect for what we needed.
Front desk lady was friendly. Hotel is a little out dated. The breakfast was good.
Stayed 3 nights in May 2024

8/10 Good

Leiah

Liked: Staff & service
Room was nice, area was perfect
Stayed 2 nights in Jul 2024

2/10 Terrible

Michelle R

Travelled with family
Do not recommend
First, I’d like to give credit to the staff, Banika in particular. The kindness and friendliness was appreciated. The first room we were placed in had a soaked carpet for five feet from the wall. The second as well. The third room was dry, but the entire hallway stank of vomit. The final room was acceptable and at this point we had spent a full hour looking for a room. The entire property reeked of marijuana vape. In most hallways and rooms, the walls show signs of recent half attempts to repair damage - but not well. Putty and a roll over in a paint that was near-ish the original color. The dog doo-doo containers were overflowing with garbage. One of the designated dog walk areas had an open water service hole that was about 8 inches deep - a serious injury risk. This property may have been or could be great. Outdoor entertainment area with bean bag toss and tvs. Conveniently located. The reality was so poorly missed. We asked about a refund after looking at so many rooms, but were told only the general manager can consider and she wouldn’t be back for days. Having read several reviews of similar experiences, we decided to suck it up rather than lose the $200 for what should be an $89 room elsewhere. I’ve stayed at nicer motel 6.
Stayed 1 night in Jul 2024

6/10 Okay

Leslie- James

Stayed 1 night in Jul 2024

6/10 Okay

Raymanda, Smithfield

Liked: Cleanliness, staff & service
I didn’t like the up keep on the towels and washcloths was terrible they had old visible stains on majority of them , we just went out to the local Target to purchase towels. If the towels or sheets have spots or stains from pervious customers it should be thrown away. We had to ask for new sheets when we arrived due to it look like blood stains. The towels and sheets need to be inspected thoroughly. On a positive note the front desk staff was amazing.
Stayed 2 nights in Jul 2024

6/10 Okay

Shane

Business traveller
Stayed 1 night in Jul 2024

10/10 Excellent

Denise

Stayed 4 nights in Jun 2024

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stay was fine for our journey to the coast. Furniture is a little worn but for the most part, clean. Only complaint is that we requested more towels and they were out so we had to share three towels among the five of us.
Stayed 1 night in Jul 2024

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean and friendly people!
Stayed 1 night in Jul 2024

10/10 Excellent

Thomas

Great
Stayed 1 night in Jul 2024

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, affordable, clean, friendly. Recommended! We’d stay there again easily.

10/10 Excellent

Amatul

Stayed 1 night in Jun 2024

2/10 Terrible

Ali

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Completely unprofessional staff
Stayed 1 night in May 2024

6/10 Okay

Hal

Stayed 3 nights in Jun 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Room for improvement
A dog kept barking outside my window on the premises . No sleep in the morning. Called front desk and they said they will handle , still dog barked at same spot for another hour . Not pleased with that.
Stayed 1 night in Jun 2024

2/10 Terrible

Vincent, Oxon Hill

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Entering the lobby you could smell pets. As we opened the door to our room, there was an overwhelming smell of cleaning products. Thinking this was good, but once the smell disappeared, the room smelled like wet dog. Pulling back the sheets, hair was found and we asked for new clean sheets, which we put on the bed. The water pressure in the bathroom was simply a drip. The sofa in the living area looked like it came from a thrift store and not clean enough to sit on. After coming back from dinner, we decided to look for another hotel and end our stay. My husband went to the front desk at 1:30am and advised we would be checking out later and needed credit for ending our stay. Property owners need to visit this property and do some major repairs and updates. Do not recommend this property and this will be our last stay at Candlewood properties.
Stayed 2 nights in Jun 2024

8/10 Good

Christie

Stayed 1 night in Jun 2024

10/10 Excellent

Stephen

Stayed 1 night in Jun 2024