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Comfort Suites Innsbrook - Short Pump

2.5 star property
Suburban hotel with free breakfast and fitness centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Comfort Suites Innsbrook - Short Pump

Lobby
Studio Suite, Multiple Beds, Non Smoking
Indoor pool, open 10:00 AM to 10:00 PM, pool loungers
Lobby
Exterior

Reviews

7.2 out of 10

Good

Popular amenities

  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping
  • Gym
    Gym
  • Air conditioning
    Air conditioning

Explore the area

Map
4051 Innslake Dr, Glen Allen, VA, 23060
  • Short Pump Town Center
    5 min drive
  • Henrico Doctors' Hospital
    9 min drive
  • University of Richmond
    13 min drive
  • Richmond, VA (RIC-Richmond Intl.)
    28 min drive

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillow-top beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Sofa bed
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Sofa bed - double
  • 30 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Sofa bed
  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom shower

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Sofa bed - double
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior
Wingate by Wyndham Richmond Short Pump
Pool
Breakfast included
Parking included
Free WiFi
4.2 out of 5, Very good, (1750)
The price is AU$206
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Wingate by Wyndham Richmond Short Pump

About the area

Glen Allen

At Comfort Suites Innsbrook - Short Pump you'll be 4.3 km (2.6 mi) from Short Pump Town Center and 2.9 km (1.8 mi) from Elk's Lodge. Highlights at this Victorian hotel include free buffet breakfast, an indoor swimming pool and free self-parking. .Enjoy the gym and pool loungers. 1640 square feet (148 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Each morning free breakfast is served. There's also the convenience of RV/bus/truck parking. .Attractions within a 20-minute drive of this Glen Allen hotel include University of Richmond and Virginia Commonwealth University.

What's nearby

  • Short Pump Town Center - 5 min drive - 4.2 km
  • Henrico Doctors' Hospital - 9 min drive - 8.3 km
  • Lewis Ginter Botanical Garden - 12 min drive - 12.5 km
  • University of Richmond - 13 min drive - 12.9 km
  • Virginia Commonwealth University - 17 min drive - 19.7 km

Getting around

  • Richmond Staples Mill Road Station - 17 min drive
  • Richmond, VA (RIC-Richmond Intl.) - 28 min drive

Restaurants

  • ‪Golden Corral - ‬17 min walk
  • ‪Noodles & Company - ‬8 min walk
  • ‪Silver Diner - ‬4 min walk
  • ‪The Beach House - ‬8 min walk
  • ‪Five Guys - ‬8 min walk

About this property

Comfort Suites Innsbrook - Short Pump

Suburban hotel with free breakfast and fitness centre
Comfort Suites Innsbrook - Short Pump offers its guests an indoor pool and a fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. Free breakfast is available daily. Event space at this hotel measures 1640 square feet (148 square metres) and includes conference space. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Comfort Suites Innsbrook - Short Pump. Free self parking is available. You'll have access to the indoor pool and health club at a partner property.
  • 1 building
  • 125 guestrooms or units
  • 5 levels
  • Conference rooms
  • 1640 sq ft of conference space
  • 148 sq. m of conference space
  • Built in 1999
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • Water dispenser
Comfort Suites Innsbrook - Short Pump offers 125 accommodations with MP3 docking stations and coffee/tea makers. This accommodation has separate sitting areas and is furnished with double sofa beds. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6 AM to 9 AM
  • Coffee and tea in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 1,640 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Built in 1999
  • Communal living room
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per day
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Up to 5 children aged 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Frequently asked questions

What is the cancellation policy at Comfort Suites Innsbrook - Short Pump?

Comfort Suites Innsbrook - Short Pump offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Comfort Suites Innsbrook - Short Pump?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at Comfort Suites Innsbrook - Short Pump on 5 Dec 2024 start from AU$141.47, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Comfort Suites Innsbrook - Short Pump?

Yep, Comfort Suites Innsbrook - Short Pump has a free self car park.

Does Comfort Suites Innsbrook - Short Pump have a pool?

Comfort Suites Innsbrook - Short Pump has a pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 10:00 AM to 10:00 PM.

Is Comfort Suites Innsbrook - Short Pump family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Comfort Suites Innsbrook - Short Pump is a hit with families.

Does Comfort Suites Innsbrook - Short Pump serve breakfast?

Yeah, guests are hooked on the free buffet brekkie here! Served daily between 6 AM and 9 AM, this is the perfect place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Comfort Suites Innsbrook - Short Pump?

No, Comfort Suites Innsbrook - Short Pump does not offer an airport shuttle service.

What time are check-in & check-out at Comfort Suites Innsbrook - Short Pump?

Check-in begins at 3 PM. Check-out time is 11 AM.

Comfort Suites Innsbrook - Short Pump Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 318 out of 1003 reviews" "
Rating 8 - Good. 278 out of 1003 reviews" "
Rating 6 - Okay. 175 out of 1003 reviews" "
Rating 4 - Poor. 117 out of 1003 reviews" "
Rating 2 - Terrible. 115 out of 1003 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Mireille

Location was convenient close to shopping center and highway
Stayed 3 nights in Aug 2024

4/10 Poor

florence

Travelled with family
Disliked: Staff & service, amenities
elevator took forever. parking for handicap taking. breakfast not as advertised . no waffles, no pancakes, and toaster not working. looked over by server to make sure you did not take too much. only good thing beds were comfortable. toilet paper less than 1/3 on roll with 3 persons in room.
Stayed 1 night in Aug 2024

6/10 Okay

Shad

Travelled with family
The bathroom didn’t seem to have been cleaned. No toliet paper.
Stayed 1 night in Aug 2024

4/10 Poor

Joe

Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The hotel was easy to find and easy to get into. It was close to restaurants and shopping. All staff we interacted with were very friendly ad helpful. We just loved the gentleman who was in charge of breakfast.
Stayed 3 nights in Aug 2024

6/10 Okay

JANEKA

Stayed 3 nights in Aug 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Different
Overall it was well. I am not a extrovert so I have some personal things to deal with always making it hard for I to interact with or accept others. I would have liked to be more entertained yet I don't know how and have interaction issues yet the property was well kept and orderly. Again I never find it to fit in.
Stayed 3 nights in Aug 2024

6/10 Okay

Salvatore

Meh
Stayed 3 nights in Aug 2024

10/10 Excellent

tamim

Disliked: Cleanliness, staff & service, property conditions & facilities
Small bed
Stayed 1 night in Aug 2024

8/10 Good

Gary

Liked: Staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Aug 2024

2/10 Terrible

Fahmida

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Never going to this specific place again.
My family and I travel and been to many hotels, this has to be by far the worst hotel we’ve been to. First, when the receptionist gave us the key card I walk over to my room and there were already people staying in the room. When asked she said it must be our coworkers. Second, as soon as we walk into our new room, we were hit with the smell of urine in the room and bathroom. On top of that, the rooms are infested with ants and spiders. I must say the gentleman working in the morning for breakfast wish the star of the show and the lady who let me change rooms.
Stayed 5 nights in Aug 2024

8/10 Good

Eric

Travelled with family and small children
Disliked: Amenities
. The shower was missing a liner to stop water and the tub was on a slope. So much so that you had to brace yourself when showering. The water pressure was virtually not there. Also this is the second time we have stayed here in the last couple months. The first we could not use the pool because it was green and they had a sign on it that said under maintenance. So the kids could not use the pool and that ms one of the reasons we chose the hotel. This time the pool was the same green with no sign saying not to use it.
Stayed 2 nights in Aug 2024

4/10 Poor

jeremy

Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
In the first room we were assigned, the air conditioning did not work. We were moved to a 2nd room and it was better.
Stayed 3 nights in Jul 2024

4/10 Poor

Lanny

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Geraldine

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It's affordable to reserve a room, good customer service but downside is that they need to fix the elevator especially they have so many people are reserving room, need to fix the laundry room and hopefully to put more instructions because we were trying to use coins but there is no instructions or anything where to insert the coins, also need to clean the laundry room, need to fix the 5th floor ice machine because honestly, its too hassle to go down and up just to get some ice. Also, need to clean the pool and i don't know if its safe to swim because the water is greeny. Lastly, they need to put AC on the gym and wipes for cleaning.
Stayed 2 nights in Aug 2024

8/10 Good

Titi

Travelled with family
Liked: Staff & service
Stayed 2 nights in Aug 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tub faucet leaked Dripped constantly. Tub had hair and appeared dirty and extremely old. Carpet was old dirty and nasty. Given the nightly rate, i expected a better room
Stayed 1 night in Aug 2024

2/10 Terrible

Kevin, Esmont

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience since having to stay at a roadside motel due to inclement weather. Staff encounters were less than engaging, black mold throughout the bathroom, clapped out mattress, dingy smell, need I go on!
Stayed 1 night in Aug 2024

10/10 Excellent

Joquan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was amazing !
Stayed 2 nights in Aug 2024

6/10 Okay

William

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

6/10 Okay

Destiny

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Came from NC and stayed at this establishment. Upon arriving, front desk staff was not very welcoming. Looked uninterested. We recieved out room key for the 4th floor. We got to our toom and the door was open, tv on, trash everywhere, bed had no sheets. Looked as if someone had just checked out. So we recieved another room key on the third floor. Room was much smaller than what I had paid for. Dirty. So dirty. Couch was disguisting. The bathroom was God awful. MOLD in the shower all over the ceiling and looked like the ceiling was developing a hole from it. The decorative pictures behind the toilet also had black mold as well. No A.C. So we recieve another room yet again. This time much better. Still a bit dirty. Dirty handprints all over bathroom. Tub not clean. We did not use shower or tub at all. Elevator was cery scetchy. Tape over buttons and took forever to “work” we gor in once and immediatly got out due to how hot it was and garbage juice all over the elevator floor. Made weird noises and took forever to open back up. Would not recommend this establishment to anyone. Especially with children like me. If you care about cleanliness. Will not stay here again. Not worth the money.
Stayed 2 nights in Aug 2024

8/10 Good

Darrin

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here because the staff was very friendly. The breakfast was amazing. The price was unbeatable. The only thing i would change is that they only have one working elevator. Other than that. It was a great weekend for me and my kids!
Stayed 2 nights in Aug 2024

2/10 Terrible

Hemant

Disliked: Cleanliness, property conditions & facilities
Bad smell, dirty. Unhealthy.
Stayed 1 night in Aug 2024