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Hilton Richmond Downtown

4.0 star property
Hotel with 3 restaurants, steps from Greater Richmond Convention Center

Photo gallery for Hilton Richmond Downtown

Courtyard
3 restaurants, breakfast, lunch, dinner served; Italian cuisine
Lobby
Serves lunch, dinner and happy hour
Premium bedding, down duvets, pillow-top beds, in-room safe

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Pool
  • Gym
  • Bar
  • Laundry
The current price is AU$286
includes taxes & fees
22 May - 23 May

Explore the area

Map
501 E Broad St, Richmond, VA, 23219
  • Greater Richmond Convention Center
    ‪2 min walk‬
  • Virginia Commonwealth University
    ‪12 min walk‬
  • Altria Theater
    ‪19 min walk‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪13 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Executive Level

Standard Room, 2 Queen Beds, Executive Level

Standard Room, 2 Queen Beds, Executive Level

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
Pillow-top bed
  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Executive Level (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds, Accessible, Executive Level (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
Pillow-top bed
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Executive Level

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds, Executive Level

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
Pillow-top bed
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Roll-in Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Queen Beds, Accessible (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
Pillow-top bed
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

City view

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
Pillow-top bed
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

City view

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
Pillow-top bed
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed

City view

Deluxe Room, 1 King Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Down duvet
  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Accessible (w/ Bathtub)

Designer toiletries, hair dryer, towels, soap

Deluxe Room, 1 King Bed with Sofa bed, Accessible (w/ Bathtub)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Down duvet
  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Accessible (Roll-in shower)

Bathroom shower

Deluxe Room, 1 King Bed with Sofa bed, Accessible (Roll-in shower)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Down duvet
  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible, Executive Level (Bathtub)

Bathroom shower

Standard Room, 1 King Bed, Accessible, Executive Level (Bathtub)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
Pillow-top bed
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Executive Level

Standard Room, 1 King Bed, Executive Level

Standard Room, 1 King Bed, Executive Level

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
Pillow-top bed
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Executive Level

Deluxe Room, 1 King Bed with Sofa bed, Executive Level | Living area

Deluxe Room, 1 King Bed with Sofa bed, Executive Level

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
Pillow-top bed
  • 28 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Executive Level

City view

Suite, 1 Bedroom, Executive Level

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
  • 70 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible, Bathtub

Designer toiletries, hair dryer, towels, soap

Suite, 1 Bedroom, Accessible, Bathtub

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-in shower)

Bathroom shower

Suite, 1 Bedroom, Accessible (Roll-in shower)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

City view

Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Accessible (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
Pillow-top bed
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Hearing Accessible)

Suite, 1 Bedroom, Accessible (Hearing Accessible) | Living area

Suite, 1 Bedroom, Accessible (Hearing Accessible)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
Pillow-top bed
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

City view

Deluxe Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
Pillow-top bed
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Bathtub (w/ Bathtub)

Designer toiletries, hair dryer, towels, soap

Deluxe Room, 2 Queen Beds, Accessible, Bathtub (w/ Bathtub)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
Pillow-top bed
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds, Accessible (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
Pillow-top bed
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Richmond

Hilton Richmond Downtown puts you in the heart of Richmond, steps from Greater Richmond Convention Center and within a 15-minute stroll of Black History Museum. Highlights at this hotel include 3 restaurants, an indoor swimming pool and a 24-hour gym. .The restaurant, 1885 Cafe & Market, is open for breakfast, lunch and dinner. Gather & Hem is the hotel's own lobby lounge, serving drinks along with lunch and dinner. 15000 square feet (1394 square metres) of event facilities include 9 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning full breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of valet parking. .Sights within a 20-minute walk of this 4-property class Downtown Richmond hotel include Allianz Amphitheater at Riverfront and Altria Theater.

What's nearby

  • Broad Street - 1 min walk - 0.0 km
  • Greater Richmond Convention Center - 2 min walk - 0.2 km
  • The National - 3 min walk - 0.3 km
  • Virginia Commonwealth University - 12 min walk - 1.0 km
  • Altria Theater - 19 min walk - 1.6 km

Getting around

  • Richmond Main Street Station - 17 min walk
  • Richmond, VA (RIC-Richmond Intl.) - 13 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Penny Lane Pub - ‬3 min walk
  • ‪ML Steak Modern Chophouse - ‬2 min walk
  • ‪Secret Sandwich Society - ‬2 min walk
  • ‪Fall Line Kitchen and Bar - ‬1 min walk

About this property

Hilton Richmond Downtown

Hotel with 3 restaurants, steps from Greater Richmond Convention Center
Hilton Richmond Downtown offers its guests an indoor pool and a 24-hour fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A 24-hour business centre and 9 meeting rooms are available. Event space at this hotel measures 15000 square feet (1394 square metres) and includes conference space. A vending machine, tour/ticket assistance, and a garden are also featured at the business-friendly Hilton Richmond Downtown. Parking is available for a fee. A complete renovation of Hilton Richmond Downtown was completed in June 2021.

Smoking is allowed in designated areas at this 4-star Richmond hotel.

  • 1 building
  • 250 guestrooms or units
  • 7 levels
  • 3 dining venues
  • 15000 sq ft of conference space
  • 1394 sq. m of conference space
  • Built in 2009
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Coffee shop
Hilton Richmond Downtown offers 250 accommodations with MP3 docking stations and a safe. Pillowtop beds feature down duvets and premium bedding. 47-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include designer toiletries and hairdryers.

This Richmond hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (USD 41 per night; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 19 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • 1885 Cafe & Market
  • Gather & Hem
  • LaGrotta Restaurante

Things to do

  • 24-hour gym
  • Bicycle storage
  • Bicycle tours
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 15,000 square feet of conference space
  • 24-hour business centre
  • 9 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Hardwood flooring in public areas
  • Lift
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 47-inch LCD TV with premium cable channels
  • MP3 dock
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Composting
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A 2 per cent tourism fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 19 per person
  • Valet parking fee: USD 41 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)
  • In-room safe fee: USD 0 per day
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash.
    For guests' safety, the property includes a smoke detector, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 10:00 AM to 10 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Hotel Richmond Downtown
Hilton Garden Inn Richmond Downtown
Hilton Garden Inn Richmond Hotel Richmond
Hilton Richmond Downtown Hotel
Hilton Richmond Downtown
Hilton Richmond Downtown Hotel
Hilton Richmond Downtown Richmond
Hilton Richmond Downtown Hotel Richmond

Frequently asked questions

What is the cancellation policy at Hilton Richmond Downtown?

Hilton Richmond Downtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Richmond Downtown?

As of 24 Apr 2025, prices found for a 1-night stay for 2 adults at Hilton Richmond Downtown on 22 May 2025 start from AU$281.14, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Richmond Downtown?

Yep, Hilton Richmond Downtown has valet parking with in/out privileges for USD 41 per night.

Does Hilton Richmond Downtown have a pool?

Hilton Richmond Downtown has a pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 10:00 AM to 10 PM.

What makes Hilton Richmond Downtown a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Hilton Richmond Downtown.

Is Hilton Richmond Downtown family-friendly?

You bet! With amenities such as children's meals and a corner/local shop, as well as travel cots in the guestrooms, it's no surprise that Hilton Richmond Downtown is a hit with families.

Does Hilton Richmond Downtown serve breakfast?

Sure does, full breakfast is offered daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Hilton Richmond Downtown?

No, Hilton Richmond Downtown does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Richmond Downtown?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Richmond Downtown?

Check-in begins at 4 PM. Check-out time is 11 AM.

Hilton Richmond Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 584 out of 999 reviews
Rating 8 - Good. 215 out of 999 reviews
Rating 6 - Okay. 86 out of 999 reviews
Rating 4 - Poor. 59 out of 999 reviews
Rating 2 - Terrible. 55 out of 999 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Meghan

Business traveller
Hotel staff was great. Food services staff, not as great. Be sure to plan for an hour if you want to have breakfast.
Stayed 2 nights in Jan 2025

2/10 Terrible

Lauren

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Alex

Stayed 5 nights in Jan 2025

6/10 Okay

Sivaveera

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Shower floor was not very tidy!!
Stayed 1 night in Jan 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Christine, Virginia Beach

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was perfect for celebrating a dear friend’s birthday. Having the option to dine at the hotel and the wonderful staff who made her birthday even more special made for a great night.
Stayed 1 night in Jan 2025

4/10 Poor

Deqa

Stayed 3 nights in Jan 2025

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Jeremiah, Centreville

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located and the rooms were large and clean.
Stayed 1 night in Jan 2025

10/10 Excellent

Edward

Stayed 1 night in Dec 2024

10/10 Excellent

Julie

Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Substandard

during the afternoon of our second day of stay the heating and cooling unit in our room broke and could not be repaired. We had to move to a different room and the replacement room was substandard (toilet was cycling through refill throughout the evening and the shower door leaked profusely). The hotel staff would not provide any discount on the room (based on our inconvenience) because we booked through hotels.com. I would like a credit for my room on 12/31/24.
Stayed 1 night in Dec 2024

10/10 Excellent

Dustin

Stayed 2 nights in Dec 2024

6/10 Okay

antoine

Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Liked: Room comfort

Probably wouldn't stay again

I normally stay at the Marriott across the street and expected this to be commensurate. It was decidely more run-down and i was surprised. Carpet in common areas in the lobby was super worn and needs replacing. Loud music from the bar 24/7. Valets and front desk staff disinterested. The smell of pot when you walk in. The room itself was nice and comfortable but cleaning lacked attention to detail and there areas in the corners that were missed and obviously dirty/gross especially in the bathroom and by the front door. I traveled with 2 dogs weighing 30 lbs eaxh and told the front desk. I was made to pay a $50 deposit that wasn't disclosed when booking. I figured it was because i booked through a 3rd party website i missed it. Another guest i met said she was traveling with her pet and not made to pay a deposit. That seemed enforced inconsistent ly. Room service for breakfast took 45 minutes for 2 meals which were ice cold and obviously had potatoes eaten from one tray. It was as though someone took a handful from one dish and not the other. Overall the bed was comfortable and we were able to choose a room on a low floor that wasn't near a lot of occupied rooms through the app in case the dogs barked: those were the highlights. The Marriott is probably where ill stay next time.
Stayed 2 nights in Dec 2024

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great quick stay

Beautiful hotel, great checkin, Gather and Hem and 1885 restaurant were excellent. Valet parking 42$??? Otherwise park across the street is a little much though.
Stayed 1 night in Dec 2024

4/10 Poor

Andria

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service

Dogs are treated better than 3rd party bookings

We have visited this hotel multiple times, however- something about this stay has made us feel very “ othered” and not treated the same as other guests. For example- we were not offered valet services, nor were we offered upgrades or dining accommodation, our room is less than satisfactory. However, tonight to top off this experience- my sons and I were playing a game in the lounge- typically Hilton provides a caraf of water to their guests-in the lobby along with teas or coffee ( not here) so, they would like water- my eldest asks the concierge at the desk as we have a direct view of what’s available at his feet for a bottle of water. And he tells my son he can buy a bottle Mind you- we paid exactly the same price as what was listed directly through hiltons site but opted this route because of convenience… After my son returned and told me he was offered the option to pay 5$ at their convenience stand we watched the guests arriving for check in being offered bottled water not only for themselves but their dog. You can only imagine how deeply I hurt for my children, but the absolute dissatisfaction and disappointment I have about what I thought was perhaps our little escape hotel away from home. We specifically planned our Christmas retreat here to Richmond because of the last time we were here in July but I have to say - pretty sure it’s changed hands because the experience is below expectations and it’s been made clear 3rd party bookings don’t get the same care here
Stayed 2 nights in Dec 2024

8/10 Good

Ronald F

Stayed 2 nights in Dec 2024

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

2/10 Terrible

ERNESTO

Business traveller
Disliked: Cleanliness, staff & service
This hotel doesn't live up to the Hilton name. Booked for 9 nights,no housekeeping for 3 days straight.Called & complain to the front desk,Jason will tell me that he placed call to have my room cleaned. Room was not cleaned. Called the next day, same person stated my room will be prioritize the next day. Didn't happened again. I was later informed by housekeeping manager that my room will not be service because a staff member reported that we had COVID. How in the world can a staff member now this? Do they have a medical degree? I don't remember being tested by a staff members to conclude we had COVID. Housekeeping manager was rude on the phone and refused to have my room cleaned until we got cleared. I told her she had her information incorrect. Informed the front desk about this and told me that that a manager will get back to me about the situation. No manager or staff reached back at all. I end up checking out on the 7th day (room was never cleaned) because we couldn't continue being a place with no customer service. I was informed by supervisor Ramon that GM Brian will get back to us. Never heard from anyone. In top of this on our last night, an aggressive security by the name of O'Connor came banging on the door in the middle of the night to low tv volume or he will call the police if we continue. Less than 5 mins Richmond police was knocking on our door. Security told PD that he gave us multiple warnings, which was a lie. I'm still hoping a manager can call me
Stayed 9 nights in Dec 2024

4/10 Poor

Egemen

Travelled with family
Disliked: Amenities, property conditions & facilities
It was a bad experience with the Hilton logo and not providing Hilton standard service. Disappointing. Example 1)The room was very cold (incomplete insulation and cold air entering through the window) 2) The door lock does not work when entering 3)The room safe was locked and should have been checked by those who checked the room. 4) The air conditioner in the room was turned off every day by the house keeping, it was not happy to come to a cold room. 5) hair conditioner was empty, we asked for a new one and it did not come. 6) There was not even complementary water in the room. 7) inside the room toilet seat was broken and the toilet handle was broken which meant if you did not turn it correctly, the reservoir continue to run ROOM 522 Thank you We will reconsider to going to Hilton again
Stayed 3 nights in Dec 2024

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

Ann

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty (air filter, bathroom) and the cleaning staff talked to each other loudly in the hallways mid morning and afternoon. Stairways led to parking garage instead of lobby. Staff hung around outside of building smoking. Room was able to be made very dark which was appreciated.
Stayed 2 nights in Dec 2024

6/10 Okay

Jorge

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is fine, but the first woman I spoke to check in was rude and unfriendly, I han to go back and the gentleman was much better
Stayed 1 night in Dec 2024