See all properties
Save

Hilton Richmond Downtown

4.0 star property
Hotel with 3 restaurants, steps from Greater Richmond Convention Center
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Richmond Downtown

Courtyard
Exterior
City view
Indoor pool, open 10:00 AM to 10 PM, pool loungers
Serves lunch, dinner and happy hour

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Room service
    Room service
  • Gym
    Gym
  • Laundry
    Laundry
  • Pet-friendly
    Pet-friendly

Explore the area

Map
501 E Broad St, Richmond, VA, 23219
  • Broad Street
    1 min walk
  • Greater Richmond Convention Center
    2 min walk
  • The National
    3 min walk
  • Richmond, VA (RIC-Richmond Intl.)
    13 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Executive Level

Standard Room, 2 Queen Beds, Executive Level

Standard Room, 2 Queen Beds, Executive Level

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Pillow-top bed
Blackout curtains
  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Executive Level (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds, Accessible, Executive Level (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Pillow-top bed
Blackout curtains
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Executive Level

City view

Deluxe Room, 2 Queen Beds, Executive Level

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Pillow-top bed
Blackout curtains
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Roll-in Shower)

Bathroom shower

Standard Room, 2 Queen Beds, Accessible (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Pillow-top bed
Blackout curtains
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Pillow-top bed
Blackout curtains
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

City view

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Pillow-top bed
Blackout curtains
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed

City view

Deluxe Room, 1 King Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
Pillow-top bed
  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Accessible (w/ Bathtub)

Designer toiletries, hair dryer, towels, soap

Deluxe Room, 1 King Bed with Sofa bed, Accessible (w/ Bathtub)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
Pillow-top bed
  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Accessible (Roll-in shower)

Bathroom shower

Deluxe Room, 1 King Bed with Sofa bed, Accessible (Roll-in shower)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
Pillow-top bed
  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible, Executive Level (Bathtub)

Bathroom shower

Standard Room, 1 King Bed, Accessible, Executive Level (Bathtub)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Pillow-top bed
Blackout curtains
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Executive Level

Standard Room, 1 King Bed, Executive Level

Standard Room, 1 King Bed, Executive Level

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Pillow-top bed
Blackout curtains
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Executive Level

Deluxe Room, 1 King Bed with Sofa bed, Executive Level | Living area

Deluxe Room, 1 King Bed with Sofa bed, Executive Level

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Pillow-top bed
Blackout curtains
  • 28 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Executive Level

City view

Suite, 1 Bedroom, Executive Level

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
  • 70 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible, Bathtub

Designer toiletries, hair dryer, towels, soap

Suite, 1 Bedroom, Accessible, Bathtub

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-in shower)

Bathroom shower

Suite, 1 Bedroom, Accessible (Roll-in shower)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Accessible (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Pillow-top bed
Blackout curtains
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Hearing Accessible)

Suite, 1 Bedroom, Accessible (Hearing Accessible) | Living area

Suite, 1 Bedroom, Accessible (Hearing Accessible)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Pillow-top bed
Blackout curtains
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

City view

Deluxe Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Pillow-top bed
Blackout curtains
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Bathtub (w/ Bathtub)

Designer toiletries, hair dryer, towels, soap

Deluxe Room, 2 Queen Beds, Accessible, Bathtub (w/ Bathtub)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Pillow-top bed
Blackout curtains
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds, Accessible (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Pillow-top bed
Blackout curtains
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Property entrance
The Commonwealth
Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.5 out of 5, Wonderful, (1216)
The price is AU$288
for 1 night
includes taxes & fees
5 Dec - 6 Dec
The Commonwealth

About the area

Richmond

Hilton Richmond Downtown puts you in the heart of Richmond, steps from Greater Richmond Convention Center and within a 15-minute stroll of Black History Museum. Highlights at this hotel include 3 restaurants, an indoor swimming pool and a 24-hour gym. .The restaurant, 1885 Cafe & Market, is open for breakfast, lunch and dinner. Gather & Hem is the hotel's own lobby lounge, serving drinks along with lunch and dinner. 15000 square feet (1394 square metres) of event facilities include 9 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning full breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of valet parking. .Places within a 30-minute walk of this 4-property class Downtown Richmond hotel include Altria Theater and Edgar Allan Poe Museum.

What's nearby

  • Broad Street - 1 min walk - 0.0 km
  • Greater Richmond Convention Center - 2 min walk - 0.2 km
  • The National - 3 min walk - 0.3 km
  • Virginia Commonwealth University - 12 min walk - 1.0 km
  • Altria Theater - 19 min walk - 1.6 km

Getting around

  • Richmond Main Street Station - 17 min walk
  • Richmond, VA (RIC-Richmond Intl.) - 13 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Penny Lane Pub - ‬3 min walk
  • ‪ML Steak Modern Chophouse - ‬2 min walk
  • ‪Secret Sandwich Society - ‬2 min walk
  • ‪Fall Line Kitchen and Bar - ‬1 min walk

About this property

Hilton Richmond Downtown

Hotel with 3 restaurants, steps from Greater Richmond Convention Center
Hilton Richmond Downtown offers its guests an indoor pool and a 24-hour fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A 24-hour business centre and 9 meeting rooms are available. Event space at this hotel measures 15000 square feet (1394 square metres) and includes conference space. A vending machine, tour/ticket assistance, and a garden are also featured at the business-friendly Hilton Richmond Downtown. Parking is available for a fee. A complete renovation of Hilton Richmond Downtown was completed in June 2021.

Smoking is allowed in designated areas at this 4-star Richmond hotel.

  • 1 building
  • 250 guestrooms or units
  • 7 levels
  • 3 dining venues
  • 15000 sq ft of conference space
  • 1394 sq. m of conference space
  • Built in 2009
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Coffee shop
Hilton Richmond Downtown offers 250 accommodations with MP3 docking stations and a safe. Pillowtop beds feature down duvets and premium bedding. 47-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include designer toiletries and hairdryers.

This Richmond hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (USD 41 per night; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 19 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • 1885 Cafe & Market
  • Gather & Hem
  • LaGrotta Restaurante

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 15,000 square feet of conference space
  • 24-hour business centre
  • 9 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Hardwood flooring in public areas
  • Lift
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Living plant wall
  • Local artist showcase
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 47-inch LCD TV with premium cable channels
  • MP3 dock
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Composting
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A 2 per cent tourism fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 19 per person
  • Valet parking fee: USD 41 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)
  • In-room safe fee: USD 0 per day
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash.
    For guests' safety, the property includes a smoke detector, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 10:00 AM to 10 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Hotel Richmond Downtown
Hilton Garden Inn Richmond Downtown
Hilton Garden Inn Richmond Hotel Richmond
Hilton Richmond Downtown Hotel
Hilton Richmond Downtown
Hilton Richmond Downtown Hotel
Hilton Richmond Downtown Richmond
Hilton Richmond Downtown Hotel Richmond

Frequently asked questions

What is the cancellation policy at Hilton Richmond Downtown?

Hilton Richmond Downtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Richmond Downtown?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Hilton Richmond Downtown on 28 Nov 2024 start from AU$256.50, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Richmond Downtown?

Yep, Hilton Richmond Downtown has valet parking with in/out privileges for USD 41 per night.

Does Hilton Richmond Downtown have a pool?

Hilton Richmond Downtown has a pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 10:00 AM to 10 PM.

What makes Hilton Richmond Downtown a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Hilton Richmond Downtown.

Is Hilton Richmond Downtown family-friendly?

You bet! With amenities such as children's meals and a corner/local shop, as well as travel cots in the guestrooms, it's no surprise that Hilton Richmond Downtown is a hit with families.

Does Hilton Richmond Downtown serve breakfast?

Sure does, full breakfast is offered daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Hilton Richmond Downtown?

No, Hilton Richmond Downtown does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Richmond Downtown?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Richmond Downtown?

Check-in begins at 4 PM. Check-out time is 11 AM.

Hilton Richmond Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 587 out of 1001 reviews" "
Rating 8 - Good. 232 out of 1001 reviews" "
Rating 6 - Okay. 79 out of 1001 reviews" "
Rating 4 - Poor. 53 out of 1001 reviews" "
Rating 2 - Terrible. 50 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and staff were friendly and helpful
Stayed 2 nights in Aug 2024

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very satisfied.
Stayed 1 night in Aug 2024

10/10 Excellent

Lorena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Travelled with family
When I arrived I was given a different type room than requested. After going to my room, I realized that it was not a handicapped room, which in all fairness I did not request. I did go back to the desk to request one, but if one was not available, I asked to be in room closer to the elevator-this request was denied due to full capacity. On the second night of my stay, the air in my room went out. I woke at about 11:30pm to a room that was almost 80 degrees. After two calls to the front desk, the maintenance associate arrived. I was informed that the drip pan was full, and after draining the drip pan, I was told that the unit was working. Approximately 20-25 minutes after the maintenance associate left, the AC unit began making a clicking noise followed by a noticeably loud buzzing noise. I called again for service-to which they responded quickly. I was informed that the unit was blowing cold air, but there was no explanation for the loud buzzing sound. Also, because the hotel was full I could not be moved to another room. I've stayed at other Hilton locations and this is the first time I've had a less than 5 star experience.
Stayed 2 nights in Aug 2024

10/10 Excellent

Aimee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in Aug 2024

2/10 Terrible

Darron

Stayed 3 nights in Aug 2024

4/10 Poor

Chiquita

Business traveller, Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Unclean
Very dirty carpets, and doors.
Stayed 2 nights in Aug 2024

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only in town for a night and everything was good. Very clean and quiet around our room.
Stayed 1 night in Jul 2024

10/10 Excellent

Frank

Stayed 2 nights in Jul 2024

8/10 Good

Michael

Stayed 1 night in Jul 2024

10/10 Excellent

Joan

Travelled with family
Very restful
One night on the way to somewhere else. Very nice. Liked the covered patio by the pool. Pool and hot tub awesome after a long drive.
Stayed 1 night in Jul 2024

10/10 Excellent

Kassa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the parking. The rest is beautiful.
Stayed 1 night in Jul 2024

4/10 Poor

tyler

Stayed 1 night in Jul 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Laura

Liked: Staff & service
Room and bathroom not very clean for the price. In room AC super noisy.
Stayed 1 night in Jul 2024

10/10 Excellent

VIPUL, SAN ANTONIO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Walkable distance. The only issue was while it was raining heavily the valet parking guy was very rude and showed authority that they are the only ones who can park close to the hotel entrace and since they are paid by valet customers they get preference. I just needed 2 mins for my child who had surgery to sit in car so her stitches would not get wet. Very disappointed.
Stayed 2 nights in Jul 2024

10/10 Excellent

Stacey

Travelled with family
Liked: Amenities
Our was great! No complaints
Stayed 1 night in Jul 2024

8/10 Good

gerard, Mansfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Tracy

Travelled with partner
Liked: Amenities
Clean and safe. Didn’t like 42 a night for parking.
Stayed 2 nights in Jul 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place. Extremely clean
Stayed 1 night in Jul 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stop
Everything was clean and well kept. Valet and bellboy service were spectacular.
Stayed 1 night in Jun 2024

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and convenient to VCU Med Ctr
Staff was excellent- valet parking staff and front desk staff were kind and really professional
Stayed 1 night in Jun 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service
Stayed 3 nights in Jun 2024

10/10 Excellent

Lynnel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and classy
Stayed 1 night in Jun 2024