2/10 Terrible
Verified traveller
Travelled with family
4 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No housekeeping
Our family stayed for 4 days and there was no housekeeping at all. We needed towels and emptied trash cans. But no one came to clean the room and stock up supplies, shampoo, soap, etc.The room was dusty and the floor wasn't mopped.
The menu for breakfast was the same every day and there was no juice or water. Only coffe and milk for drink.
There were 2 men at the front desk who were not professional nor polite. There was an argument between the front desk man and a customer when I lined up for checking in. The customer who wanted to buy 4 candy bars got upset and left because the front desk man kept changing the prices.
Later that day, My husband asked him to get a bed sheet and he said $10. My husband didn't want to pay $10 so he left and told me about it. While he was talking to me, the front desk man got a bed sheet and gave it to my husband and said it was a joke. So frustrating!
The pool was not clean and you would feel it has lots of chemicals in there. My kids and other kids played in the pool complained that their eyes hurt.
When we checked out, there was a lady at the front desk along with the same front desk man. I didn't want to talk to him so I went to the lady to check out. She was nice and polite while the man wasn't still.
Verified traveller
Stayed 3 nights in Aug 2024
