Cloudland at McLemore Resort Lookout Mountain, Curio by Hilton

4.0 star property
Hotel in Rising Fawn with 4 restaurants and golf course
your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Cloudland at McLemore Resort Lookout Mountain, Curio by Hilton

Seasonal outdoor pool, pool cabanas (surcharge), pool loungers
Ballroom
Exterior
Exterior
Premium bedding, down duvets, pillow-top beds, in-room safe

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Spa
    Spa
  • Pet-friendly
    Pet-friendly
  • Housekeeping
    Housekeeping
  • Bar
    Bar
  • Pool
    Pool
  • Parking available
    Parking available

Explore the area

Map
243 Cloudland Drive, Rising Fawn, GA, 30738
  • Cloudland Canyon State Park
    161 min walk
  • Lookout Mountain
    23 min drive
  • Rock City
    35 min drive
  • Chattanooga, TN (CHA-Chattanooga Metropolitan)
    55 min drive

Room options

Superior Room, 2 Queen Beds, Mountain View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Pillow-top bed
  • 37 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Mountain View (Hearing)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Pillow-top bed
  • 35 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Mountain View (Lookout)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Pillow-top bed
  • 37 sq m
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds

Superior Room, 1 King Bed, Mountain View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Pillow-top bed
  • 35 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Grand Suite, 1 King Bed (Grand Highlands)

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
  • 69 sq m
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Pillow-top bed
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

Traditional Room, 2 Queen Beds, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Pillow-top bed
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Lookout St, Transfer Shower, Mobility)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Pillow-top bed
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite, 2 Queen Beds (Woodland Jr)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
  • 52 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Hearing)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Pillow-top bed
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Accessible, Mountain View (Hearing)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Pillow-top bed
  • 37 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Mountain View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Pillow-top bed
  • 37 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Suite, 2 Queen Beds, Non Smoking (Highlands)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
  • 65 sq m
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 King Bed, Accessible (Hearing)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Pillow-top bed
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Queen Beds, Non Smoking, Mountain View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
  • 65 sq m
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 King Bed (Selah Spa)

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

Superior Room, 1 King Bed, Terrace

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Pillow-top bed
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Pillow-top bed
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Junior Room, 1 King Bed (Mobility, Fairway Jr)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Pillow-top bed
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite, 1 King Bed (Fairway)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

Premium Room, 1 King Bed, Accessible (Hearing)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Pillow-top bed
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, Balcony (Hearing)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

Junior Room, 1 King Bed, Accessible (Mobility, Roll-In Shower, Fairway Jr)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Pillow-top bed
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Pillow-top bed
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Accessible (Mobility, Transfer Shower)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Pillow-top bed
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Accessible (Transfer Shower, Mobility)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Pillow-top bed
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

Traditional Room, 1 King Bed, Balcony (Traditional)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Rising Fawn

At Cloudland at McLemore Resort Lookout Mountain, Curio by Hilton, you'll be 33.6 km (20.9 mi) from Rock City and 38.3 km (23.8 mi) from Ruby Falls. Highlights at this hotel include 4 restaurants, 4 bars/lounges and a golf course. .A day of pampering at Selah can include deep-tissue massages, hot stone massages and detox wraps. The restaurant, Auld Alliance, serves Scandinavian cuisine and is open for dinner. At the hotel's own poolside bar, you can stop for a drink. Enjoy the 24-hour gym, seasonal outdoor swimming pool, pool cabanas and pool loungers. 17753 square feet (1649 square metres) of event facilities include 7 meeting rooms and a conference centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and free use of bicycles. Cooked-to-order breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of valet parking. .Sights in the region of this 4-property class Rising Fawn hotel include Chattanooga Convention Center and Hamilton Place Mall.

What's nearby

  • Lookout Mountain - 23 min drive
  • Lookout Mountain Hang Gliding - 26 min drive
  • Rock City - 35 min drive
  • Ruby Falls - 40 min drive
  • Chattanooga Convention Center - 42 min drive

Getting around

  • Chattanooga, TN (CHA-Chattanooga Metropolitan) - 55 min drive

Restaurants

  • ‪Pigeon Mountain Country Store - ‬25 min drive
  • ‪Canyon Grill - ‬13 min drive
  • ‪Cross Roads Restaurant - ‬16 min drive
  • ‪Cafe 136 - ‬13 min drive
  • ‪Lookout Mountain Pizza Company - ‬13 min drive

About this property

Cloudland at McLemore Resort Lookout Mountain, Curio by Hilton

Hotel in Rising Fawn with 4 restaurants and golf course
Cloudland at McLemore Resort Lookout Mountain, Curio by Hilton offers its guests a golf course, a 24-hour fitness centre, and a seasonal outdoor pool. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is free in public spaces.

Event space at this hotel measures 17753 square feet (1649 square metres) and includes a conference centre. Spa services, a library, and a terrace are also featured at the business-friendly Cloudland at McLemore Resort Lookout Mountain, Curio by Hilton. For a fee, parking is available.

This 4-star Rising Fawn hotel is smoke free.

  • 1 building
  • 245 guestrooms or units
  • 5 levels
  • 4 dining venues
  • 4 bars or lounges
  • Conference rooms
  • 17753 sq ft of conference space
  • 1649 sq. m of conference space
  • Built in 2024
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
Cloudland at McLemore Resort Lookout Mountain, Curio by Hilton offers 245 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down duvets and premium bedding. 55-inch LCD televisions come with premium cable channels.

Bathrooms include baths or showers, designer toiletries and hairdryers. Business-friendly amenities include desks, desk chairs and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.

Languages

English, Italian, Japanese, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered valet parking on site (USD 43 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: USD 15 to 35 per person
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Auld Alliance
  • Croft
  • Skyside
  • The Pocket Cafe

Family friendly

  • Free cot
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Conference centre (17,753 square foot of space)

Outdoors

  • Firepit
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Telescope
  • Terrace

Spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Area rugs in public areas
  • Ceiling hoist
  • Cobblestone flooring in public areas
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Magnifying mirror
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2024
  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 65 lb per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 45 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Bicycle storage
  • Lending library access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 35 per person
  • Valet parking fee: USD 43.00 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a first aid kit and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and outdoor lighting in all accommodation. Guests can access their rooms with a mobile device.

We should mention

  • The seasonal pool will open on 24 May and close on 30 September.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Cloudland At Mclemore Resort Lookout Mountain Curio Hilton

Frequently asked questions

What is the cancellation policy at Cloudland at McLemore Resort Lookout Mountain, Curio by Hilton?

Cloudland at McLemore Resort Lookout Mountain, Curio by Hilton offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Cloudland at McLemore Resort Lookout Mountain, Curio by Hilton?

As of 28 Sept 2024, prices found for a 1-night stay for 2 adults at Cloudland at McLemore Resort Lookout Mountain, Curio by Hilton on 8 Oct 2024 start from AU$742.41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Cloudland at McLemore Resort Lookout Mountain, Curio by Hilton?

Yep, Cloudland at McLemore Resort Lookout Mountain, Curio by Hilton has uncovered valet parking with in/out privileges for USD 43.00 per day. Additionally there is motorhome/coach/lorry parking, for a fee.

Is there a spa on site at Cloudland at McLemore Resort Lookout Mountain, Curio by Hilton?

There's no onsite spa, but this property does offer services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Cloudland at McLemore Resort Lookout Mountain, Curio by Hilton have a pool?

Cloudland at McLemore Resort Lookout Mountain, Curio by Hilton has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and on a lounger. The pool is open from May 24 to September 30.

What luxury perks are available at Cloudland at McLemore Resort Lookout Mountain, Curio by Hilton?

Cloudland at McLemore Resort Lookout Mountain, Curio by Hilton features 4 restaurants, 4 bars and golf lessons. All guestrooms come with pillowtop beds and premium bedding.

What makes Cloudland at McLemore Resort Lookout Mountain, Curio by Hilton a romantic place to stay?

Couples spa treatments and poolside dining, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Cloudland at McLemore Resort Lookout Mountain, Curio by Hilton.

Is Cloudland at McLemore Resort Lookout Mountain, Curio by Hilton family-friendly?

You bet! With amenities such as free bike rentals, as well as free infant beds in the guestrooms, it's no surprise that Cloudland at McLemore Resort Lookout Mountain, Curio by Hilton is a hit with families.

Does Cloudland at McLemore Resort Lookout Mountain, Curio by Hilton serve breakfast?

Yep, cooked-to-order brekkie is on offer daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Cloudland at McLemore Resort Lookout Mountain, Curio by Hilton?

No, Cloudland at McLemore Resort Lookout Mountain, Curio by Hilton does not offer an airport shuttle service.

Is there a bar or restaurant at Cloudland at McLemore Resort Lookout Mountain, Curio by Hilton?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Cloudland at McLemore Resort Lookout Mountain, Curio by Hilton?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Is there a golf course on site at Cloudland at McLemore Resort Lookout Mountain, Curio by Hilton?

Yep, Cloudland at McLemore Resort Lookout Mountain, Curio by Hilton has an 18-hole golf course. A golf driving range, golf lessons, golf carts and golf clubs are also available.

Cloudland at McLemore Resort Lookout Mountain, Curio by Hilton Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 10 out of 14 reviews" "
Rating 8 - Good. 2 out of 14 reviews" "
Rating 6 - Okay. 1 out of 14 reviews" "
Rating 4 - Poor. 0 out of 14 reviews" "
Rating 2 - Terrible. 1 out of 14 reviews" "

10/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

10/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breathtaking!
Stayed 1 night in Jun 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Dustin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and views! Seemed a little short staffed which led to slow service at times, but overall a great overnight stay. I do think the golf course is a little over valued at $275. The course was not I. premium condition (tee boxes were beat up, and we even teed off a mat at one point). Only 2 bottles of water are included at that price, and we did not see any free water stations. Also did not see a beverage cart at all on the back 9. Hotel fantastic, golf course a little pricey for what you get.
Stayed 1 night in Jun 2024

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Gorgeous property, service isn’t very good
Gorgeous property overlooking the mountains. We had several service issues, including long, long waits are the restaurants and incorrect orders (multiple times.) Our waitress at the Croft also told us she was so busy because the waitresses are also required to wash the dishes of their guests. When we checked out, there were hundreds of dollars in charges that were incorrect and thankfully were caught and resolved. They really try to nickel and dime you for everything at this resort. So, all-in, the property is spectacular and five-star. The service is 3-star right now but hopefully they can fix things as time goes on.
Stayed 2 nights in May 2024

2/10 Terrible

William

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
WORST Experience ever for a hotel
We booked to stay one night. The first issue was the directions listed on their site, it was incorrect which lead to me driving over 45 mins more than necessary, and after speaking with the front clerk many people had the same issue. Second issues, we booked a room with a view of the valley instead we got a view of the parking lot, we requested the room we booked but was told no. Third, the food was not very good, it was hot, but not good at all, I would give the food one star. Also most to the food items on the menu were not available. Next issue we purchased an upgrade for the breakfast buffet, but they did not have one and I ended up paying more for food and was never given a refund for the buffet. The staff was nice, but did not seem sure of what they could and could not do. I understand this is a new hotel but if I am going to spend 500.00 for one night, I expect everything to be up to par. I would NOT recommend this place to my worst enemy, it was clean and people were generally nice.
Stayed 1 night in Mar 2024