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Maroma, A Belmond Hotel, Riviera Maya

5.0 star property
On a private white sand beach, near Maroma Beach

Photo gallery for Maroma, A Belmond Hotel, Riviera Maya

Villa, 2 Bedrooms, Oceanfront (Plunge Pool - Xuxu)
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Suite, Private Pool, Oceanfront (Pavo Real)
Meeting facility
Villa, 2 Bedrooms, Private Pool (Mariposa)

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • On private beach
  • Pool
  • Pet-friendly
  • Bar
  • Breakfast included
  • Parking included
The current price is AU$2,563
includes taxes & fees
5 Mar - 6 Mar

Explore the area

Map
Carretera Cancun Tulum Km 51, Riviera Maya, Playa del Carmen, QROO, 77710
  • Maroma Beach
    ‪5 min walk‬
  • Playa Paraiso Golf Course
    ‪8 min drive‬
  • Paradise Beach
    ‪12 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪40 min drive‬

Room options

View all photos for Villa, 2 Bedrooms, Private Pool (Mariposa)

Villa, 2 Bedrooms, Private Pool (Mariposa)

Villa, 2 Bedrooms, Private Pool (Mariposa)

Highlights

Patio
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Clothes dryer
  • 106 sq m
  • Ocean view
  • Sleeps 5
  • 2 King Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Plunge Pool)

Suite, 2 Bedrooms, Oceanfront (Plunge Pool)

Suite, 2 Bedrooms, Oceanfront (Plunge Pool)

Highlights

Patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 110 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Villa, 2 Bedrooms, Oceanfront (Plunge Pool - Xuxu)

Villa, 2 Bedrooms, Oceanfront (Plunge Pool - Xuxu)

Villa, 2 Bedrooms, Oceanfront (Plunge Pool - Xuxu)

Highlights

Patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
  • 106 sq m
  • Ocean view
  • Sleeps 5
  • 2 King Beds

View all photos for Junior Suite, Garden View

Junior Suite, Garden View

Junior Suite, Garden View

Highlights

Patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
  • 54 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront

Highlights

Patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Clothes dryer
  • 61 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Wellness)

Suite (Wellness)

Suite (Wellness)

Highlights

Patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
  • 62 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Oceanfront (Plunge Pool)

Suite, 1 Bedroom, Oceanfront (Plunge Pool)

Suite, 1 Bedroom, Oceanfront (Plunge Pool)

Highlights

Patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 83 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Ocean View

Deluxe Room, Ocean View | Terrace/patio

Deluxe Room, Ocean View

Highlights

Patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Pillow menu
  • 35 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Private Pool, Oceanfront (Pavo Real)

Suite, Private Pool, Oceanfront (Pavo Real)

Suite, Private Pool, Oceanfront (Pavo Real)

Highlights

Patio
Separate dining area
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 86 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Ocean View (Master)

Suite, Ocean View (Master)

Suite, Ocean View (Master)

Highlights

Patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Clothes dryer
  • 57 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms

Suite, 2 Bedrooms

Highlights

Patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
  • 104 sq m
  • Beach view
  • Sleeps 5
  • 2 Single Beds and 1 King Bed

View all photos for Villa (Maroma)

Villa (Maroma)

Villa (Maroma)

Highlights

Patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
  • Ocean view
  • Sleeps 10
  • 4 King Beds

View all photos for Suite, Ocean View

Suite, Ocean View

Suite, Ocean View

Highlights

Patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Pillow menu
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View

Junior Suite, Ocean View

Highlights

Patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Pillow menu
  • 47 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds OR 1 King Bed

View all photos for Suite, Garden View (Master)

Suite, Garden View (Master)

Suite, Garden View (Master)

Highlights

Patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
  • 77 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Garden View

Deluxe Room, Garden View

Deluxe Room, Garden View

Highlights

Patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Pillow menu
  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Similar properties

Exterior

Banyan Tree Mayakoba

  • On private beach
  • Pool
  • Spa
  • Pet-friendly
4.8 out of 5, Exceptional, (1001)
The price is AU$2,519
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Banyan Tree Mayakoba

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Maroma, A Belmond Hotel, Riviera Maya. You'll be 11.1 km (6.9 mi) from El Camaleón Mayakoba Golf Course and 18.9 km (11.7 mi) from Quinta Avenida. Highlights at this beachfront hotel include 2 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at Maroma Spa by Guerlain (Opening November 2023) can include deep-tissue massages, detox wraps and body wraps along with access to the sauna and hot tub. The restaurant, Casa Mayor, serves Mexican cuisine and is open for breakfast, lunch and dinner. Freddy's Bar is the hotel's own cocktail bar, serving drinks along with lunch and dinner. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site 24-hour gym and steam room. Additionally, you'll find free Wi-Fi in public areas, free use of bicycles and laundry facilities. Free cooked-to-order breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Maroma hotel, you'll be 19.5 km (12.1 mi) from Puerto Morelos Town Square and 27.5 km (17.1 mi) from Xcaret Eco Theme Park.

What's nearby

  • Maroma Beach - 5 min walk
  • Playa Paraiso Golf Course - 8 min drive
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 11 min drive
  • Paradise Beach - 12 min drive
  • El Camaleón Mayakoba Golf Course - 15 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 40 min drive

Restaurants

  • ‪La Laguna - ‬10 min drive
  • ‪Snake Bar At Iberostar Maya - ‬14 min drive
  • ‪Alberca - Pool - Bar - ‬15 min drive
  • ‪Corner Sports Bar - ‬10 min drive
  • ‪Restaurante el Tapatío - ‬11 min drive

About this property

Maroma, A Belmond Hotel, Riviera Maya

On a private white sand beach, near Maroma Beach
Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Maroma, A Belmond Hotel, Riviera Maya, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as scuba diving and sailing.

Free breakfast is served daily. There are 2 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a 24-hour fitness centre, a steam room and a garden. Limited free parking is available on a first-come, first-served basis. A complete renovation of Maroma, A Belmond Hotel, Riviera Maya was completed in December 2022.

Smoking is allowed in designated areas at this 5-star Playa del Carmen hotel.

  • 72 guestrooms or units
  • 2 levels
  • 16 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 377 sq ft of conference space
  • 35 sq. m of conference space
  • Built in 1980
  • Cooked-to-order breakfast (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
Maroma, A Belmond Hotel, Riviera Maya offers 72 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Rooms open to furnished patios. Beds feature down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include baths or showers, bathrobes, slippers and designer toiletries.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Maroma Spa by Guerlain (Opening November 2023) has 9 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Limited on-site parking

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 restaurants
  • A beach bar
  • Private picnics

Restaurants on site

  • Bambuco
  • Casa Mayor
  • Freddy's Bar
  • Woodend by Curtis Stone

Things to do

  • 24-hour gym
  • Art gallery
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Pilates classes
  • Sailing
  • Scuba diving
  • Shopping
  • Steam room
  • Table tennis
  • Volleyball
  • Water sports equipment

Family friendly

  • Baby bath
  • Children's books
  • Children's dinnerware
  • Free cot
  • Grocery/convenience store
  • Highchair
  • In-room babysitting
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • 377 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Toaster oven

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Dryer
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Portable fan
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 4000 per pet, per stay, plus a deposit of MXN 4000 per stay
  • Maximum 2 (weight limit: 11 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for MXN 129.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3200 per vehicle (one-way, maximum occupancy 4)
  • Pet deposit: MXN 4000 per stay
  • Pet fee: MXN 4000 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MXN 129.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events are allowed on site
This property affirms that it follows the cleaning and disinfection practices of Belmond Protects (Belmond)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Parties and events are allowed on site. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Belmond Protects (Belmond) guidelines.

Property Registration Number PCM950514FP5

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children might not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Belmond Maroma
Belmond Maroma Resort
Belmond Resort
Maroma Belmond
Maroma Resort
Maroma Hotel Playa Del Carmen
Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
Maroma Resort Spa

Frequently asked questions

What is the cancellation policy at Maroma, A Belmond Hotel, Riviera Maya?

Maroma, A Belmond Hotel, Riviera Maya offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Maroma, A Belmond Hotel, Riviera Maya?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at Maroma, A Belmond Hotel, Riviera Maya on 5 Mar 2025 start from AU$2,562.86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Maroma, A Belmond Hotel, Riviera Maya?

Yep, Maroma, A Belmond Hotel, Riviera Maya has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Maroma, A Belmond Hotel, Riviera Maya?

Yep, Maroma, A Belmond Hotel, Riviera Maya is a short 5-minute walk from Maroma Beach. Fun beach activities include snorkelling, scuba diving and windsurfing. You can also find water sports equipment.

Is there a spa on site at Maroma, A Belmond Hotel, Riviera Maya?

Yep, Maroma Spa by Guerlain (Opening November 2023) is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Swedish massages.

What luxury perks are available at Maroma, A Belmond Hotel, Riviera Maya?

Maroma, A Belmond Hotel, Riviera Maya features a private beach, a full-service spa and 2 restaurants. All guestrooms come with premium bedding, 24-hour room service and espresso makers.

What makes Maroma, A Belmond Hotel, Riviera Maya a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding and private patios in the guestrooms, help set the scene for a romantic weekend at Maroma, A Belmond Hotel, Riviera Maya.

Is Maroma, A Belmond Hotel, Riviera Maya family-friendly?

You bet! With amenities such as children's meals and babysitting services, as well as highchairs and baby baths in the guestrooms, it's no surprise that Maroma, A Belmond Hotel, Riviera Maya is a hit with families.

Does Maroma, A Belmond Hotel, Riviera Maya serve breakfast?

Yep, free cooked-to-order breakfast is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Maroma, A Belmond Hotel, Riviera Maya?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Maroma, A Belmond Hotel, Riviera Maya?

Yep, they've got a beach bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Maroma, A Belmond Hotel, Riviera Maya?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Maroma, A Belmond Hotel, Riviera Maya?

Furry friends are welcome at Maroma, A Belmond Hotel, Riviera Maya, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 5 kg per pet.

Maroma, A Belmond Hotel, Riviera Maya Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 93 out of 110 reviews
Rating 8 - Good. 12 out of 110 reviews
Rating 6 - Okay. 3 out of 110 reviews
Rating 4 - Poor. 1 out of 110 reviews
Rating 2 - Terrible. 1 out of 110 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Raj

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Simon

Liked: Property conditions & facilities
Stayed 10 nights in May 2024

10/10 Excellent

Unji

Stayed 1 night in Dec 2023

10/10 Excellent

Sarrah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Belmond always delivers exceptional service—Belmond Maroma is no different. The staff are amazing the facilities, recently renovated, are impeccable.
Stayed 9 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful resort in a beautiful location. Great staff, charming rooms, wonderful view and absolutely amazing service. This is one of the best experiences in MEXICO.
Stayed 4 nights in Mar 2021

10/10 Excellent

idris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort
Stayed 1 night in Mar 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Literally on the beach, could see the ocean and hear the waves at all times
Stayed 2 nights in Feb 2021

10/10 Excellent

RYAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming and Authentic
Great staff, charming rooms with nice hammock on patio. The included breakfast is just fantastic. All food is well thought, prepared and of super quality just like everything at this place. Pricey, but very charming.
Stayed 2 nights in Nov 2020

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful view, customer service, and hotel. We rode out hurricane Zeta but we still enjoyed our stay. This is the place to stay if you want to feel like family.
Stayed 3 nights in Oct 2020

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay At The Belmond
Our stay at the Belmond Maroma was absolutely perfect. The service was spectacular. The staff was friendly and so helpful with anything we wanted. It's a beautiful resort in a beautiful location. I would highly recommend this hotel.
Stayed 7 nights in Sep 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent service and staff. Best beach in the world.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding food and service, great beach and beach amenities
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
maroma
another wonderful stay at Maroma. The people make this resort super special
Stayed 1 night in Jan 2020

10/10 Excellent

Barbara, New York City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third visit to the Maroma and I know I'll be back again soon. It is beautifully built and landscaped, the food is wonderfully prepared and varied, the staff is friendly and more than helpful, the rooms are lovely, the beach is perfect. Everyone works hard to make it as beautiful as it always is. My favorite thing? Seeing the sunrise over the beach. The jungle view from our terrace. Another favorite? A big dish of guacamole sitting at the bar in the late afternoon. Least favorite thing? Several loud children playing in the pool late at night. (This was never a problem during previous stays) An adults-only policy would be welcome. Thank you to everyone!
Stayed 4 nights in Jan 2020

10/10 Excellent

Sarah, Minneapolis, MN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Belmont Maroma is amazing! I have already looked into going back and we haven’t even left here. The food was fantastic which is always a big concern for me when traveling to Mexico as I’ve had bad experiences at an all inclusive resort in Mexico before. The food at Belmont was fantastic! Overall we had a blast and can’t wait to return.
Stayed 4 nights in Jan 2020

10/10 Excellent

Dave, Denver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome small boutique hotel with exquisite service! Food was awesome! We will be back.
Stayed 10 nights in Jan 2020

6/10 Okay

Nick, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a large property with extensive grounds and facilities. The staff are extremely helpful and the room rate we paid was reasonable. However, the food and drink prices are out of this world.
Stayed 2 nights in Jan 2020

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, beautiful grounds, quiet. Lovely room and pools. Lots of space, good yoga.
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once in a life experience, excellent service, beautiful setting and full of details
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best vacation ever. The level of service here is absolutely amazing. They think and deliver on everything. Beyond our expectations. Thank you !!!
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magical experience at the Belmond!!!! Will definitely come back to visit.
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had an excellent stay except for the air conditioning of our room, apparently the A/C units are old or stressed out because of climate and on our second night ours broke, but the staff was very helpful they moved us to a neighboring room for the night sleep while their staff work on the AC units, and by the morning it was fixed. Staff was nice enough to send us an apology letter with a small gift for the inconvenience. Other than that the hotel and its staff is wonderful, the quiet and beautiful location combine wonderfully with all the hotel facilities. Their spa treatments are always great, plus the restaurants give you excellent choices, and the highlight is Freddy's bar in front of the beach.
Stayed 2 nights in Jun 2019