2/10 Terrible
Sherry
23 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have always chosen Comfort Inn when I travel as I thought the chain was consistent from one hotel to the next! Never again will I make that assumption! I stayed in two different Comfort Inns over the last three days during travel. One in Chambersburg, PA and one in Salem, PA. Both dirty and outdated! Awful! Not sure who is buying old hotels, slapping a “Comfort Inn” sign on the building and taking advantage of travelers who think they are staying at a Comfort Inn! $220/night!
Yesterday morning I want to make coffee in my room only to discover I only had decaf. Went to call the front desk - NO phone in the room.
Once I found the number for hotel, called the front desk from my mobile only to be told “we have coffee in the lobby”. I said I am in my pajamas and am not going to the lobby - had to tell her I wanted regular coffee packets brought to me room! She proceeded to hang up on me!
Rooms did not get cleaned, overflowing trash cans from guest rooms placed in hallway and ice machine did not work!
I will be tracking down the manager to voice my disgust with this property!
Look elsewhere - this hotel is not worth your money!
Disgusting!
Sherry
Stayed 2 nights in Sep 2024