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Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

3.0 star property
Hotel in Rochester with fitness centre and 24-hour front desk
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

Exterior
Exterior
Bar (on property)
Exterior
Indoor pool, pool loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Housekeeping
The price is AU$204
includes taxes & fees
28 Jan - 29 Jan

Explore the area

Map
800 Jefferson Rd, Rochester, NY, 14623
  • Monroe Community College
    ‪15 min walk‬
  • Marketplace Mall
    ‪17 min walk‬
  • Tim Hortons Iceplex
    ‪4 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪13 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Mobility, Accessible Tub)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Mobility Accessible (Mobility, Accessible Tub)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Sofa bed - double
Blackout curtains
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Wet Bar)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 King Bed with Sofa bed (Wet Bar)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Sofa bed - double
Blackout curtains
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hampton Inn & Suites Rochester/Henrietta

Pool
Pet-friendly
Parking included
Free WiFi
4.5 out of 5, Wonderful, (1002)
The price is AU$198
for 1 room
includes taxes & fees
9 Feb - 10 Feb
Hampton Inn & Suites Rochester/Henrietta

About the area

Rochester

At Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel you'll be within a 20-minute stroll of Monroe Community College and Marketplace Mall. Highlights at this hotel include a restaurant, an indoor swimming pool and free self-parking. .At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym and pool loungers. 4300 square feet (399 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. On weekday mornings buffet breakfast is served between 6:30 AM and 9:30 AM. There's also the convenience of free RV/bus/truck parking. .Attractions within a 10-minute drive of this 3-property class Rochester hotel include University of Rochester and Rochester Institute of Technology.

What's nearby

  • Marketplace Mall - 17 min walk
  • Tim Hortons Iceplex - 4 min drive
  • Strong Memorial Hospital - 6 min drive
  • University of Rochester - 7 min drive
  • Rochester Institute of Technology - 8 min drive

Getting around

  • Rochester Station - 18 min drive
  • Rochester, NY (ROC-Greater Rochester Intl.) - 13 min drive

Restaurants

  • ‪Chick-fil-A - ‬10 min walk
  • ‪Starbucks - ‬12 min walk
  • ‪McDonald's - ‬18 min walk
  • ‪Dairy Queen - ‬12 min walk
  • ‪Taco Bell - ‬6 min walk

About this property

Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

Hotel in Rochester with fitness centre and 24-hour front desk
Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel offers its guests an indoor pool and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 4300 square feet (399 square metres) and includes conference space. The business-friendly Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel also features coffee/tea in common area, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.

This 3-star Rochester hotel is smoke free.

  • 1 building
  • 120 guestrooms or units
  • 3 levels
  • Conference rooms
  • 4300 sq ft of conference space
  • 399 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front desk safe
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel offers 120 air-conditioned accommodations with coffee/tea makers and a hairdryer. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Rochester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, Spanish, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 9:30 AM for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 4,300 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Marketplace
Holiday Inn Hotel Rochester
Holiday Inn Hotel Rochester Marketplace
Holiday Inn Marketplace
Holiday Inn Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel
"Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel"

Frequently asked questions

What is the cancellation policy at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel?

Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel?

As of 26 Jan 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel on 28 Jan 2025 start from AU$204.19, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel?

Yep, Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel has a free self car park and free RV/bus/truck parking.

Are there any beaches close to Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel?

The closest beach to Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel is Ontario Beach Park (19.2 km).

Does Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel have a pool?

Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Is Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel is a hit with families.

Does Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel serve breakfast?

Sure does, buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM.

Is there a free airport shuttle available at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel?

No, Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel?

No, pets are not allowed.

Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 444 out of 1003 reviews" "
Rating 8 - Good. 311 out of 1003 reviews" "
Rating 6 - Okay. 137 out of 1003 reviews" "
Rating 4 - Poor. 57 out of 1003 reviews" "
Rating 2 - Terrible. 54 out of 1003 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lauren

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Enjoyable Stay
One of the best night's sleep I've gotten in a long time with embroidered pillows, "firm" and "soft". Hands-down, the absolute best breakfast I have ever enjoyed at a hotel before with REAL food cooked, not warmed up. The options seemed endless! The rooms are clean, the staff is nice, and I would stay here again in a heartbeat.
Stayed 1 night in Jul 2024

8/10 Good

Hope

Convenient and clean.
Stayed 1 night in Oct 2024

2/10 Terrible

Deborah

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Property is very convenient to RIT and many shops and restaurants. We booked king suite with sofa bed for three people. Were given king bed, no sofa bed, no rollaway. General manager refused to address issue that night or since. Husband slept on floor like an animal because all area hotels were fully booked for parent and assistant manager offered compensation. Have stayed there before with no issues. Manager is completely unreasonable and says “we used reservation”, so he will do nothing to remedy issue. Desk clerk was in tears from his lack of response.
Stayed 1 night in Oct 2024

10/10 Excellent

alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Rose anne

Travelled with family
Stayed 1 night in Oct 2024

6/10 Okay

minna

Disliked: Staff & service, property conditions & facilities
Hotel receptionist was unkempt and a poor choice.
Stayed 1 night in Oct 2024

10/10 Excellent

WANFENG

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 2 nights in Oct 2024

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay no issues.
Great stay, clean, and good size rooms. Breakfast was amazing, good selection and kept fresh. Only thing we wish for is a queen size bed. Double is too small for 2.
Stayed 1 night in Oct 2024

6/10 Okay

Sejla

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pillows are too soft. If you book room through third party there’s no free breakfast!
Stayed 1 night in Sep 2024

6/10 Okay

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was good. Spacious for 3 adults w pull out in one room and king bed in separate room. Would be nice to have a door between the rooms. Barn style sounding door would have been ideal. The marketplace restaurant was AWFUL!! Soggy flatbread. Restaurant was out of toppings.. veggie (soggy) flatbread consisted of terrible unflavorful tomato, onion, and cheese. Bar service was okay. Slow. Put a burger on the menu! Not too difficult to mess that up, right?
Stayed 1 night in Sep 2024

6/10 Okay

Adriana

Liked: Cleanliness
There was not enough available parking. Also on checking in, there was no notification regarding having to purchase breakfast or dining tickets, and what was offered was no different than the standard fair offered for free at other hotels.
Stayed 1 night in Sep 2024

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice helpful staff. However we could not check in until 6 and they to still would not allow us a later checkout.
Stayed 1 night in Sep 2024

2/10 Terrible

Salisa

Travelled with family
My daughter couldn’t enjoy the pool for to long due to it being closed early because of another person child causing the pool to be closed
Stayed 1 night in Sep 2024

2/10 Terrible

Kyle

Disliked: Staff & service, amenities, property conditions & facilities
Staff at front desk untrained/disinterested in job or customer service. Took my cc for incidentals, but charged full room rate despite the fact that I prepaid w Expedia. No management on site. ZERO STARS.
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The whole building was muggy and so noisy. I feel like I could hear everything through the walls.
Stayed 1 night in Sep 2024

2/10 Terrible

Jorge

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
We asked for an early check-in. The desk clerk said rudely all check-ins are at 3 PM. We came back at 3 PM. The room was not ready. She said it would be ready in 10 minutes. It took more like 20. What bother us the most was the altitude, poor customer service skiils, definitely she needs some re-training.
Stayed 1 night in Sep 2024

10/10 Excellent

Dannel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, property conditions & facilities
Average place, good price, convenient
Stayed 2 nights in Sep 2024

8/10 Good

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Tara, NEW YORK

Stayed 2 nights in Jul 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and friendly
Stayed 3 nights in Sep 2024

10/10 Excellent

linda

Travelled with family
Liked: Amenities
Stayed 1 night in Sep 2024

2/10 Terrible

Bardia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024