4/10 Poor
Susan
Travelled with family
20 Oct 2024
Disliked: Cleanliness, property conditions & facilities, room comfort
Only if you are desperate, and like to clean.
Ripped wallpaper. 1/4 roll tp. No spare roll. Should not have to ask for tp. Crud along bathroom wall. Crusty debris on blanket upon arrival. Put on floor and did not use. Hoping it is washed this time! Long black curly hair on floor right in general pathway. Neither of us have long hair. Bathroom sink handle loose hard to turn off. Pulled Kleenex out of box whole box fell off. Duct tape covering holes in tub surround. Overall Very poor cleaning. I travel with cleaning supplies so am able to improve condition of room but should not have to. We only stayed at this hotel because it was a last minute trip and available rooms in the area were very limited so we knew it was no frills - scant breakfast (juice and muffins), no elevator, not scenic or downtown location etc. but a hotel should be well maintained and CLEAN. This was poor on both accounts. Stairs were dusty dirty. Parking lot and surrounding area of hotel strewn with litter. No improvement over 2 night stay so no one addressed issue during stay.
In a good note the tv did not work and I reported it to front desk staff and they fixed it quickly. Front desk staff all friendly but do not seem to be the ones in charge of making any changes.
Management needs to do a walk through, identify issues and correct.
Very shocked this hotel is under the Wyndham brand. They are known for high quality.
Susan
Stayed 2 nights in Oct 2024