2/10 Terrible
Meghan
Travelled with family
26 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were put in a room that had no window in an old part of the building. When we called down to change rooms the lady at the front desk said, yes, I did place you in a crappy room, if you bring all your luggage down, I’ll place you in a new room with a Riverview. This was at 12 AM and the men in front of us had just been placed in a Riverview room. We had to take all our luggage back downstairs, we were really tired after driving in from the Atlanta airport, and I had a child with me. We then had to take all of our luggage up to a totally different part of the hotel and found out we were put In a Riverview room, that had a view of a bridge on a very busy street so all we could hear was street noise the entire night. The first two nights we could hear TVs blasting from rooms. The walls are very thin. The cleaning ladies did not make the bed every day. They would come in and take clothes that were on the floor and throw them on the bed. But then not make the bed. The carpet in the room were worn and especially in the hall were dirty and covered in stains. After the fourth night of not being able to sleep because of the traffic noise, we asked to move down the hall to a room that was quiet. Then the hotel charged us $70 extra night to be in the exact same room, same bed size, just five doors down. so then we had to deal with that invoice. I would not recommend staying here. There is a new Marriott on the river that has exact same access to Broad Street. Stay there instead
Meghan
Stayed 5 nights in Aug 2024