2/10 Terrible
Verified traveller
Travelled with family
10 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Hell Do Not Stay Here!***BedBugs***
****BEDBUGS******Worst Hotel I have ever set foot in. This place should be condemned. Please look into another Hotel and not risk getting bedbugs. When I walked in to our room which was 217 there were blood stains on sheets, pillows, the walls and the room kept getting worse as I looked under the cushions of the couch and the bed and etc….the employee showed me another room and it was just as dirty . He said the owner would refund me in the morning so I left and went to the Holiday Inn which I definitely recommend . The next day I called about my refund and the rude woman said they had me on camera in the hotel room going through it for ten minutes and finding no bed bugs so they would no let be refunding me. I do question how they had me on camera … do they have secret cameras in the rooms? I decided to go down to the hotel and see if I could find the owner so I could get my refund as promised before. Upon entering the hotel I started recording with one phone and tried to show the lady at the desk the video of the night employee saying I would get a refund however she said it doesn’t matter what he says he ain’t the owner. The owner finally came out and after arguing with me he said he would refund me but I’d have to contact the third party I book through so I did . Then the owner told them he would not be refunding me so he lied on video .Finally after threatening to sue the owner he issued the refund. Good for him because I was so ready to go to court over this. *BEDBUGS*
Verified traveller
Stayed 1 night in Aug 2024