The worst place I have ever stayed, we arrived at around 10pm which is what I had told them in the email and we were still charged a 15€ surcharge for checking in after 7pm, we were emailed twice by the owner but no mention of this until we arrived. There was a lady and a man who waited for us at the door of the b&b and took us up to the room, we were travelling with our 4 month old and had 2 big backpacks and a few other smaller bags and neither of them offered to help carry our bags up. The room was quite large and had a fridge which was handy but the mattress was so dirty and uncomfortable the springs dug into our back while we were sleeping. The wifi only worked in certain places in the room and the shower in the bathroom was so dirty you felt unclean after getting out, we were also not provided with any towels (fine but at least tell us so we can make other arrangements). The website stated the owners help with tours etc but we only saw the owner once on the first night when she took our money and we never saw her again. We stayed for 4 nights and our room didn't get cleaned once we ended up with a huge pile of rubbish in the corner at the end of our stay as it didn't get cleared out the whole time we were there, the only plus about the place is the location, a short walk to the colloseum and the metro, but we were pretty horrified by the whole experience especially as we had our wee baby with us