2/10 Terrible
Verified traveller
Travelled with group
21 Jan 2025
Disliked: Staff & service, property conditions & facilities
If booking for the spa, DON’T! + Very dark rooms
Our room was a suite with a double bed and hotub upstairs and two more single beds downstairs. After filling the hotub up and 5 minutes spent in it the water level had dropped and this was due to a leak which flooded the upstairs floor and went all down the wall and through cracks in the ceiling which were already present. We were moved rooms with not too much hassle but the staff were standoffish and made us recollect the room keys from reception. The spa area was shut when we wanted to go in the afternoon of our first day there and we were told to book in to use it the next day which we declined as we didn’t know what time we wanted to go. The next day we asked to book in for use of the spa and were again told that it was closed despite being told the day before that we could have booked in. We had also asked in the morning before leaving if the spa was open and reception staff confirmed that it was. We were passed off by reception staff to the staff in the spa. They told us that maintenance work was being done as they had a problem with the pool. We were shown the spa area and the pool was completely drained and looked like it hadn’t been in use for months. Despite this we were told that it would be shut for the next 2 days (conveniently the last two days were were in Rome for) and then open the day after. No one gave a clear answer as to what work was being done which makes me think that the spa is permanently shut and customers are told that it will be open in a few days
Verified traveller
Stayed 2 nights in Jan 2025