6/10 Okay
Georgie
Travelled with partner
26 Sept 2024
Liked: Cleanliness, staff & service, amenities
The property was clean and well maintained, in a great location with easy access to major sites and attractions and plenty of restaurants and shopping nearby.
The shower did not have good water pressure, and the water temperature constantly switched from hot to cold on its own.
This property as a contactless check in system, where guests complete online registration and receive a PIN number rather than a key card for their door. Ordinarily this process would be great for introverts wanting a quiet accommodation with no interaction with staff, however because I did not have an Italian phone number it was challenging. Travellers from other countries using an E SIM/data only SIM be aware that an Italian phone number is required for access to your room. The whatsapp phone number for the property on their website and physically placarded in the lobby did not work either, so myself and my husband had to wait for over an hour to have back and forth email communication with the property to resolve this issue.
That being said, the staff were helpful and prompt in their email responses and if you have an Italian phone number/SIM card you will not encounter this problem.
Overall my stay was enjoyable, however the water pressure/temp needs to be addressed and considerations for overseas travellers needs to be taken into account with the virtual check in system.
Georgie
Stayed 4 nights in Sep 2024
