Ratings based on 415 Verified Reviews
Real reviews from guests who’ve stayed
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
by A verified traveller
Posted 4 Oct. 2024 on Expedia
Maria at the front desk was amazing.
Comment from Hotel Management
7 Oct. 2024 by General Manager, Hotel Management
Dear Michael, Thank you very much for your kind feedback.It is wonderful to know that your stay with us was such a positive one.We are delighted that you appreciated the front desk service provided by Maria, our efforts in maintaining impeccable room cleanliness, the overall condition of our hotel, the high level of service, and the amenities available in your room. Our staff strives to offer a welcoming and efficient service right from the moment our guests arrive, and it's heartening to hear Maria made a great impression. We take pride in the upkeep and cleanliness of our rooms, ensuring each guest can enjoy a comfortable and spotless environment. Furthermore, we constantly aim to maintain the historic charm and modern comforts that Occidental Aurelia is known for, creating an ideal atmosphere to relax after exploring the city.We look forward to welcoming you back for another memorable experience.Best wishes,General Manager
by A verified traveller
Posted 2 Oct. 2024 on Expedia
So i loved staying here, staff was amazing and over all highly recommend it. However if its your first time as a tourist to the city you might want to stay closer to the attractions. Some of the trips werent too bad but during busy times it was quite a long trip.
Comment from Hotel Management
3 Oct. 2024 by General Manager, Hotel Management
Dear Nicole,We appreciate that you took the time to share your experience with us.We are truly honored to hear that your stay was enjoyable.We are delighted that you appreciated the exemplary service, the immaculate cleanliness of your room, and the array of amenities that we strive to maintain for all our guests. It is great that you also found our staff to be remarkable and that these factors have led you to highly recommend the Occidental Aurelia.We look forward to the pleasure of welcoming you back on future occasions.Best regards,General Manager
by A verified traveller
4 days in Rome
Posted 29 Sep. 2024 on HotelsHotel quite modern. Very friendly and helpful staff, including housekeeping. Rooms & bathrooms spacious. Hotel very clean. Bedding and towels changed daily. Has aircon, fridge, tea/coffee making facilities, TV. Bathroom a little dark but clean with large shower and small shower heads.
Hotel in quiet area and has a very well kept pool.
Buses and metro all within 15 min walk. Good wee restaurants in the local area.
Comment from Hotel Management
30 Sep. 2024 by General Manager, Hotel Management
Dear Stephen,Thank you for your review.We are thrilled to hear that your stay at Occidental Aurelia was enjoyable.We have taken note of your comments regarding the bathroom lighting. Our aim is to provide a comfortable environment for our guests, and we are looking into how we can enhance the lighting to improve the overall experience.We are pleased that you found our rooms and bathrooms spacious and appreciated the modern amenities provided, including the air conditioning, fridge, and tea/coffee making facilities. It's great to know that our commitment to cleanliness and daily change of bedding and towels met your expectations.Finally, we are delighted that you enjoyed the peaceful location of our hotel, with its well-maintained pool and proximity to local restaurants. Our staff strives to create a welcoming atmosphere, and it's rewarding to know their efforts have been recognized.We hope to welcome you again in the future. Best regards,General Manager
by A verified traveller
Posted 28 Sep. 2024 on Orbitz
Good
Comment from Hotel Management
30 Sep. 2024 by General Manager, Hotel Management
Dear Michael, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us.Thank you for your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.We look forward to welcoming you back for another memorable experience.Best wishes,General Manager
by A verified traveller
Posted 24 Sep. 2024 on Hotels
Close to airport but need bus to visit tourist sites. Chose this hotel specifically for proximity to airport
Comment from Hotel Management
25 Sep. 2024 by General Manager, Hotel Management
Dear Guest,We appreciate that you took the time to share your experience with us.We are truly glad that your stay with us was a memorable one.We are delighted that you appreciated the cleanliness and condition of our hotel, the high level of service provided by our staff, and the amenities available in your room. It is great that our proximity to the Leonardo Da Vinci International Airport was convenient for your travel needs, and we trust that our transport links eased your visits to the city's historic sites.We are hoping to welcome you back in the future. All the best.General Manager
by A verified traveller from Whitby
Posted 17 Sep. 2024 on Expedia
Perfectvfor our stay. Near my conference hitel. VERY helpful staff.
Comment from Hotel Management
18 Sep. 2024 by General Manager, Hotel Management
Dear Nigel, Thank you very much for your kind feedback.It is a pleasure to know that your stay with us was so enjoyable.We are delighted that you appreciated the close proximity to your conference venue, the attentiveness of our staff, and the immaculate condition of your room. It is our aim to provide a seamless and comfortable experience for all our guests, and we are glad to hear that we succeeded during your visit. The care we take in maintaining our amenities and the overall hotel environment, as highlighted in your review, is part of the dedicated service we strive to deliver.We look forward to welcoming you back for another memorable experience.Best wishes,General Manager
by A verified traveller
Posted 2 Sep. 2024 on Expedia
2nd time staying and loved it
Comment from Hotel Management
2 Sep. 2024 by General Manager, Hotel Management
Dear Lisa,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,General Manager
by A verified traveller
Posted 1 Sep. 2024 on Hotels
You have to walk always or take a cab to get to most places of interest. The staff were wonderful. Breakfast just ok. The rooms were nice. European electrical plugs so bring an adapter for US devices.
Comment from Hotel Management
2 Sep. 2024 by General Manager, Hotel Management
Dear Gary,Thank you for your review.We are truly thankful for the acknowledgment of our dedicated team and the comfort of our rooms.We understand that the requirement for adapters for US devices might have been an inconvenience for you. For future visits, we are readily available to assist with any such needs to ensure a seamless stay at Occidental Aurelia.We are delighted that you appreciated the professionalism of our staff and the quality of our accommodations. It is wonderful to know that these aspects of your stay met your expectations and contributed to a positive experience. Moreover, we are just a short distance from several major tourist attractions, providing an ideal base for exploring the historic center of Rome. While the hotel is located a few kilometers from some places of interest, we provide good transport links, including a shuttle service to the airport and easy access to bus and metro stops that connect to the heart of the city.We hope to welcome you again in the future. Best regards,General Manager
by A verified traveller
Posted 30 Aug. 2024 on Expedia
Stayed here for 3 nights lovely property with fantastic staff.
The pool area is gorgeous and well maintained very soothing after a long day in Rome.
Originally booked a ground floor room but these are very dark.
Requested another room and staff were happy to upgrade for a small fee.
Only downside is none of the rooms have balconies but apar from that the room was clean with great facilities
Comment from Hotel Management
2 Sep. 2024 by General Manager, Hotel Management
Dear Marie,We appreciate that you took the time to share your experience with us.We regret to hear that the initial room on the ground floor did not meet your expectations due to the lighting. We understand that the absence of balconies might not align with all guest preferences.We are delighted that you appreciated the staff's readiness to assist with a room change and that you enjoyed the well-maintained pool area, which provides a serene escape after a bustling day in Rome. Our team takes pride in the hotel's heritage as a former XVII century monastery and its transformation into the hotel you experienced.Finally, it is wonderful that you highlighted our clean rooms with excellent amenities. Our aim is to ensure a restful stay with facilities like free Wi-Fi, air conditioning, and a fitness room, which complement the beauty and comfort of Occidental Aurelia.We look forward to the pleasure of welcoming you back on future occasions.Best regards,General Manager
by A verified traveller
Posted 27 Aug. 2024 on Expedia
Lovely property very clean nice quiet, modern wonderful wonderful staff Maria behind the counter Zahid he behind the bar terrific Great breakfast set up also
Comment from Hotel Management
28 Aug. 2024 by General Manager, Hotel Management
Dear Joseph, Thank you very much for your kind feedback.We are truly overjoyed to hear about your wonderful experience at our hotel.We are delighted that you appreciated the serene and contemporary atmosphere of Occidental Aurelia, our attentive staff, and the extensive breakfast options we provide. Our team, including Maria at the front desk and Zahid at the bar, are especially grateful for your kind words. It is always our aim to maintain a pristine environment and to ensure that every guest enjoys a peaceful stay with modern comforts.We look forward to welcoming you back for another memorable experience.Best wishes,General Manager