See all properties
Save

Maistra Select Island Hotel Istra

4.0 star property
Family-friendly fun at the beach, with 2 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Maistra Select Island Hotel Istra

2 indoor pools, 2 outdoor pools, pool umbrellas, pool loungers
Bar (on property)
Lobby
Aerial view
On the beach, sun-loungers, beach umbrellas, scuba diving

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Breakfast included
  • Bar
  • Room service
  • Spa
  • 24/7 front desk
  • Gym

Explore the area

Map
Crveni Otok 1, Rovinj, 52210
  • Red Island
    1 min walk
  • Restoran MEDITERAN
    1 min walk
  • Pula Bus Station
  • Pula (PUY)
    39 min drive

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Furnished balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - double
Blackout curtains
  • 36 sq m
  • Park view
  • Sleeps 3
  • 3 Single Beds

View all photos for Family Room, Balcony

Minibar, in-room safe, desk, blackout curtains

Family Room, Balcony

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
2 bedrooms
Blackout curtains
  • 46 sq m
  • Sea view
  • Sleeps 4
  • 4 Single Beds

View all photos for Standard Double Room Single Use, Balcony

Minibar, in-room safe, desk, blackout curtains

Standard Double Room Single Use, Balcony

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
  • 19 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Standard Double Room, Balcony

Minibar, in-room safe, desk, blackout curtains

Standard Double Room, Balcony

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Triple Room, Balcony, Sea Facing

Superior Triple Room, Balcony, Sea Facing

Superior Triple Room, Balcony, Sea Facing

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Free extra futon mattress
Blackout curtains
  • 24 sq m
  • Sea view
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Superior Twin Room, Balcony, Sea Facing

Minibar, in-room safe, desk, blackout curtains

Superior Twin Room, Balcony, Sea Facing

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
  • 23 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite

Executive Suite

Executive Suite

Highlights

Furnished balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Free extra futon mattress
  • 36 sq m
  • Partial sea view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Similar properties

Aerial view

Lone Hotel by Maistra Collection

Pool
Hot tub
Breakfast included
Spa
4.7 out of 5, Exceptional, (747)
The price is AU$273
for 1 night
includes taxes & fees
9 Jan - 10 Jan
Lone Hotel by Maistra Collection

About the area

Rovinj

A family-friendly stay in Rovinj awaits you at Maistra Select Island Hotel Istra . Within steps you'll find Red Island and Park forest Zlatni Rt. Highlights at this beachfront hotel include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Wellness Otok can include massages, body scrubs and facials along with access to the sauna and hot tub. The restaurant, Hotel Restaurant, serves Mediterranean cuisine and is open for breakfast and dinner. At the hotel's own lounge bar or beach bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 indoor swimming pools and 2 outdoor tennis courts. Meeting rooms and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a gym and a Turkish bath/hammam. Free buffet breakfast is available daily between 7 AM and 10 AM. There's also free self parking, along with the convenience of a free ferry terminal shuttle. .Sights within a 10-minute walk of this 4-property class Rovinj hotel include Golden Cape and within 30 minutes you'll find Rovinj Marina.

What's nearby

  • Red Island - 1 min walk
  • Skaraba Beach - 1 min drive
  • Katarina Island - 5 min drive
  • Carrera Street - 11 min drive
  • Rovinj Harbour - 11 min drive

Getting around

  • Pula Station - 37 min drive
  • Pula (PUY) - 39 min drive

Restaurants

  • ‪Mulini Beach - ‬18 min walk
  • ‪Laurel & Berry Restaurant - ‬4 min drive
  • ‪Caffe Cinema - ‬5 min drive
  • ‪La Boca - ‬5 min drive
  • ‪Maestral - ‬5 min drive

About this property

Maistra Select Island Hotel Istra

Family-friendly fun at the beach, with 2 outdoor pools
Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Enjoy your summer holiday at Maistra Select Island Hotel Istra with a pampering treatment at the full-service spa and refreshing swim in one of the 2 indoor and 2 outdoor swimming pools.

Free breakfast is available daily. There are 6 restaurants and 5 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach hotel also offers a complimentary children's club, a children's pool and a seasonal outdoor pool. Self parking is free.

This 4-star Rovinj hotel is smoke free.

  • 326 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 5 coffee shops
  • Conference rooms
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (free)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Maistra Select Island Hotel Istra offers 326 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies. LCD televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Housekeeping is provided on a daily basis.

Wellness Otok has massage/treatment rooms. Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Languages

Croatian, English, German, Italian, Serbian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free ferry terminal shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • 5 coffee shops/cafes
  • 6 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Fish Restaurant Lanterna
  • Grill Lavanda
  • Hotel Restaurant
  • Pizzeria Birkin

Things to do

  • 2 indoor pools
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Bicycle rentals
  • Boat tours
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Motor boating
  • Playground
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Tennis lessons
  • TV in common areas
  • Windsurfing

Family friendly

  • 2 indoor pools
  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free babysitting
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa treatment rooms
  • Spa tub
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Cars are not permitted on St. Andreas, and parking is available on the mainland. Information for the hotel is located at the pier “Delfin,” right next to the Rovinjs’ marina, opposite the old town.

Renovations and closures

The property is closed between 28 October and 11 April.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 85 per vehicle (one-way, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Maistra
Maistra
Maistra Istra
Maistra Istra Hotel
Maistra Istra Hotel Rovinj
Maistra Istra Rovinj
Maistra Istra Hotel Rovinj
Maistra Select Istra Rovinj
Maistra Select Island Hotel Istra
Maistra Select Island Hotel Istra Hotel
Maistra Select Island Hotel Istra Rovinj
Maistra Select Island Hotel Istra Hotel Rovinj

Frequently asked questions

What is the cancellation policy at Maistra Select Island Hotel Istra ?

Maistra Select Island Hotel Istra offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Maistra Select Island Hotel Istra ?

Yep, Maistra Select Island Hotel Istra has a free self car park.

Are there any beaches close to Maistra Select Island Hotel Istra ?

The closest beach to Maistra Select Island Hotel Istra is Skaraba Beach (1.3 km).

Is there a spa on site at Maistra Select Island Hotel Istra ?

Yep, Wellness Otok is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Maistra Select Island Hotel Istra have a pool?

Take your pick from 2 outdoor swimming pools, 2 indoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Maistra Select Island Hotel Istra ?

Maistra Select Island Hotel Istra features 2 outdoor pools, 2 indoor pools and a full-service spa.

What makes Maistra Select Island Hotel Istra a romantic place to stay?

A hot tub and beachfront dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Maistra Select Island Hotel Istra .

Is Maistra Select Island Hotel Istra family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Maistra Select Island Hotel Istra is a hit with families.

Does Maistra Select Island Hotel Istra serve breakfast?

You bet, free buffet breakfast is offered daily from 7 AM to 10 AM.

Is there a free airport shuttle available at Maistra Select Island Hotel Istra ?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Maistra Select Island Hotel Istra ?

Yep, they've got a lounge bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Maistra Select Island Hotel Istra ?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Maistra Select Island Hotel Istra ?

No, pets are not allowed.

Maistra Select Island Hotel Istra Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 138 out of 302 reviews" "
Rating 8 - Good. 122 out of 302 reviews" "
Rating 6 - Okay. 30 out of 302 reviews" "
Rating 4 - Poor. 7 out of 302 reviews" "
Rating 2 - Terrible. 5 out of 302 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gareth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful picturesque hotel with stunning views across the Sea and towards the Rovinj coast. Breakfast good choice & value for money, and ample breakfast box provided as we left early on day of departure.
Stayed 2 nights in Sep 2024

6/10 Okay

Leah

Travelled with family
Liked: Cleanliness, staff & service
Look elsewhere unless you really want island
Beach is nice and property is very clean. However, the rooms are sparsely furnished with very cheap looking furniture. It is not luxurious though it is on an island. Also it is good to know htat the ferry into and out of town is only on the hour. We probably would stay on the mainland if we went again. Really not worth the hassle.
Stayed 2 nights in Jun 2024

10/10 Excellent

Kimberly

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family of 4 stayed 1 night in 2 rooms. The rooms were clean and spacious, the air conditioning worked well and the beds were comfortable. One room had just a shower, the other had a bathtub/shower. The island is absolutely beautiful. A great location for families with or without kids. Highly recommended.
Stayed 1 night in Aug 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Snorkeling is excellent.
Stayed 3 nights in Aug 2023

10/10 Excellent

Vinita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were upgraded to a suite room in the Istra Suite building. The room was very spacious and clean and the sea views were fantastic. Hotel has a nice breakfast buffet with lot of variety and friendly service . The island and property is clean and well maintained and we wished we had planned to stay there longer. Parking and boat service on mainland is convenient.
Stayed 1 night in May 2023

10/10 Excellent

Oleksandr

Stayed 5 nights in Apr 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most amazing week here. Myself and my 16 year old son loved the pool and all the facilities by the sea. The water was crystal clear and the snorkelling was the highlight. The rooms were fairly small but had lovely comfortable beds. We would have liked tea and coffee making facilities though. The food was delicious and staff were excellent and friendly. We gad an absolutely terrific holiday. We will be back.
Stayed 7 nights in Aug 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2022

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and surroundings are fantastic. The staff are very kind and professional. Keen to help and to go the extra mile! Food is good on the island, but there is also a ferry ( goes every hour) to take you to Rovinj and back. The Kids Club is friendly and lovely, and my children loved it.
Stayed 7 nights in Jul 2021

8/10 Good

Zsuzsanna

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Great holidays
Great location with good choice of different pools and beach sites , great breakfast - altough bigger choice of coffee would be nice . Easy to reach from Rovinj. Reception staff very kind and helpful, restaurant staff partly not flexible but also partly very kind.
Stayed 5 nights in Jun 2021

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2020

10/10 Excellent

Helen, Merseyside

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting, extremely helpful staff, restaurant in the castle is definitely worth a visit
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location & surroundings stunning. Hotel has a spacious feel.
Stayed 4 nights in Oct 2019

10/10 Excellent

GAIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Experience
Great staff who liked being of service Great variety of breakfast food.
Stayed 6 nights in Oct 2019

10/10 Excellent

Cathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury, luxury, luxury. Definitely the best breakfast I have had the pleasure of enjoying at any US or European hotel. Be sure, if you stay here, to ask what the symbols on the doors, windows, and brochures mean. You will never guess.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Vilde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect for a relaxing holiday
rooms are a bit old
Stayed 1 night in Jun 2019

10/10 Excellent

Elizabeth A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute heaven!
On reaching Pula airport - no local bus service, only infrequent private bus, or taxi. This would be off-putting if arriving late night. Short transfer into Pula but private bus does not stop at bus station - it takes you away past to the marine area. We were going to Rovinj so had to walk back quite a bit with our cases to get a bus from bus station. Bus ticket purchased inside - careful to check time of travel and which bus company. We got our first view of the arena as we walked back, standing magnificently above all else. Rovinj is a one hour journey - (buses charge 10Kn per bag of luggage) but overall journey not expensive. Rovinj is a port area. We found an information office (aka bicycle hire and room hire) in a small corner on way to seafront. When enquiring how to find our hotel we were shocked to discover the only access was by boat!! (Visions of trying to find and hire a boat to take us to the hotel struck horror within us) - and I will say it was an anxious time constantly asking where to get the boat but were finally told to look out for a big blue boat and there was an actual timetable posted up at the sea end of the pier. We had a lovely meal in Rovinj and set out to the harbour - it was hot - and there is no shelter. We must have just missed one because the boat sails every hour - and it seemed like an age before the big blue boat finally pulled in. Our anxiety disappeared as the name of the hotel appears on the boat - it belongs to the hotel!
Stayed 2 nights in May 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Ervina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel on a small island
Nice hotel, good facilites. Breakfast and dinner were good, the staff is very hard-working and kind.
Stayed 1 night in Apr 2019

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property. Booked quickly online very last minute after an overnight flight. Didn't realize it was on an island with a 15 minute ferry ride. Arrived tired in the dark but woke up to an amazing view. Wish we could of stayed longer.
Stayed 1 night in Oct 2018

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful setting
Hotel is a bit dated and rooms are a little cramped, but the amenities are top notch
Stayed 2 nights in Aug 2018

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very nice hotel, in an island just 15 minutes away from Rovinj by boat. The hotel itself is nice and very comfortable, but not sumptuous and not needing to be. When you come to such a holiday, you don't need fancy things. The rest of the amenities are very good and diverse. You have spa, gym, indoor and outdoor swimming pools. We didn't visit the pools since the Croatian sea is just amazing, but clearly this a plus for some people as there were some that stayed there. The food in the hotel is tasty and varied enough, and we could always find something that we liked. We didn't try the other restaurants in the island as the one in the hotel was good enough for us. The staff was friendly and always helpful. Regarding the island itself, it is stunning, with plenty of nice hidden places and incredible fauna! The hotel makes sure to provide sufficient support to beach goers in the for of sunbeds and showers. The only downside, in our view, is the price. It's fair for what you get, but for the rate we got, we could have have stayed in the Maldives or Seychelles. That being said, if the price is not an issue for you and you've never been to Croatia, this is a very good starting point which will not disappoint you!
Stayed 2 nights in Aug 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Istra Rovinj
The hotel is in an amazing location, and the bar staff are very efficient and friendly, however on checkout there was a problem with the bill where I had been over charged by some 750 euros, and the night porter was unable to rectify, he very aggressively demanded my card for payment which I refused, I suggested that the hotel email me the correct bill and I would pay it as they already had my card details as did the booking agent, when I tried to take my cases to the ferry shuttle, the night porter violently grabbed my arm and jostled me back into the hotel, which I regarded as an assault this was also in front of my 12 year old daughter which she found quite destressing, by this time another member of staff had arrived altered my bill to the correct amount and I settled the bill, I then had to travel back on the shuttle ferry with the night porter and on leaving the terminal, he then drove up behind us and starting verbally abusing myself and my daughter and making rude gestures, we were cornered for our safety, I have emailed the hotel and they called and apologised for his behaviour as did some other members of staff at the time, I am awaiting further contact from the hotel before I decide to try and press charges against the man, (I would prefer this not go public until I have tried to resolve the issues with the hotel and spoken to your own customer services)
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great beach holiday
Very nice hotel, easily the most relaxing beach in Rovinj, easy access to the mainland via shuttle boat.
Stayed 5 nights in Jul 2018