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Hotel Cocoa

3.0 star property
Suburban hotel in Toyako with free parking
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Cocoa

Deluxe Twin Room, Non Smoking, Lake View | Bathroom
Land view from property
Exterior
Standard Double Room, Non Smoking, Lake View
Standard Twin Room, Non Smoking, Lake View

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi
  • Parking included
    Parking included

Explore the area

Map
Tsukiura 102, Lake Toya, Toyako, Hokkaido, 049-5723
  • Toyako Onsen
    8 min drive
  • Lake Toya
    9 min drive
  • Usuzanfunka Memorial Park
    10 min drive

Room options

View all photos for Standard Twin Room, Non Smoking, Lake View

Standard Twin Room, Non Smoking, Lake View

Standard Twin Room, Non Smoking, Lake View

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Renovated in 2023
Blackout curtains
Bathrobes
Separate bath and shower
  • 35 sq m
  • Lake view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Standard Double Room, Non Smoking, Lake View

Standard Double Room, Non Smoking, Lake View

Standard Double Room, Non Smoking, Lake View

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Renovated in 2023
Blackout curtains
Bathrobes
Separate bath and shower
  • 35 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Non Smoking, Lake View

Deluxe Twin Room, Non Smoking, Lake View

Deluxe Twin Room, Non Smoking, Lake View

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Renovated in 2023
Blackout curtains
Bathrobes
Separate bath and shower
  • 49 sq m
  • Lake view
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Comfort Double Room, Non Smoking, Lake View

Comfort Double Room, Non Smoking, Lake View

Comfort Double Room, Non Smoking, Lake View

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Renovated in 2023
Blackout curtains
Bathrobes
Separate bath and shower
  • 27 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Renewal Deluxe Twin Room

Bathroom

Renewal Deluxe Twin Room

  • Sleeps 2
  • 1 King Bed and 1 Single Bed

View all photos for Renewal King Size Bedroom

In-room safe, desk, laptop workspace, blackout curtains

Renewal King Size Bedroom

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Miscellaneous

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

Standard Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for New Twin Bed Room

In-room safe, desk, laptop workspace, blackout curtains

New Twin Bed Room

  • Sleeps 2
  • 2 Single Beds

View all photos for New King Size Bedroom

Bathroom

New King Size Bedroom

  • Sleeps 2
  • 1 King Bed

Lake View Comfort Double Room-Non Smoking

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Hotel Grand Toya
Parking included
Free WiFi
Air conditioning
Business services
3.8 out of 5, Good, (149)
The price is AU$143
for 1 night
includes taxes & fees
2 Dec - 3 Dec
Hotel Grand Toya

About the area

Toyako

At Hotel Cocoa, you'll be 2.2 km (1.4 mi) from Lake Toya and 8.4 km (5.2 mi) from Toyako Onsen. Highlights at this hotel include in-room free WiFi and LCD TVs. .This hotel has free WiFi in public areas and a vending machine. Additionally, you'll find a coffee shop/cafe and coffee/tea in a common area. There's also free self parking, along with the convenience of free train pick-up service. .Places within a 15-minute drive of this 3-property class Toyako hotel include Toyako Hot Spring and Showa-shinzan.

What's nearby

  • Toyako Onsen - 8 min drive - 8.4 km
  • Toyako Hot Spring - 8 min drive - 9.0 km
  • Lake Toya - 9 min drive - 6.6 km
  • Usuzanfunka Memorial Park - 10 min drive - 7.8 km
  • Rusutsu Resort - 25 min drive - 22.3 km

Getting around

  • Toya Station - 13 min drive
  • New Chitose Airport (CTS) - 100 min drive

Restaurants

  • ‪サイロ展望台 - ‬3 min drive
  • ‪レークヒル ファーム - ‬7 min walk
  • ‪わかさいも本舗 洞爺湖本店 (Wakassaimo) - ‬11 min drive
  • ‪とうや・水の駅 - ‬11 min drive
  • ‪風の音 - ‬12 min drive

About this property

Hotel Cocoa

Suburban hotel in Toyako with free parking
There's a coffee shop/cafe on site. WiFi is free in public spaces. Hotel Cocoa also features a vending machine and coffee/tea in common area. Limited free parking is available on a first-come, first-served basis. A complete renovation of Hotel Cocoa was completed in January 2023.
  • 1 building
  • 18 guestrooms or units
  • 2 levels
  • Coffee in lobby
  • Front desk (limited hours)
Hotel Cocoa offers 18 air-conditioned accommodations with a safe and complimentary dressing gowns. 55-inch LCD televisions come with satellite channels and Netflix.

Bathrooms include a separate bath and shower with a deep soaking bath, slippers, toilets with an electronic bidet and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is provided on a daily basis.

Languages

Chinese (Mandarin), English, Filipino, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up shuttle from 10:00 AM to 5:00 PM
  • Train station shuttle on request
  • Free self parking on site
  • Limited on-site parking
  • Onsite parking includes off-street options

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • In the mountains

Accessibility

  • No lift
  • Thin carpet in public areas

More

  • 1 building
  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable/satellite channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. 

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hotel Cocoa Toyako
Hotel Cocoa
Cocoa Toyako
Hotel Cocoa Hotel
Hotel Cocoa Toyako
Hotel Cocoa Hotel Toyako

Frequently asked questions

What is the cancellation policy at Hotel Cocoa?

Hotel Cocoa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Cocoa?

Yep, Hotel Cocoa has a free self car park. Onsite parking is limited.

Are there hot tubs in the rooms at Hotel Cocoa?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at Hotel Cocoa?

No, Hotel Cocoa does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Cocoa?

Check-in begins at 3 PM. Check-out time is 10 AM.

Are pets allowed at Hotel Cocoa?

No, pets are not allowed.

Hotel Cocoa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 143 out of 296 reviews" "
Rating 8 - Good. 105 out of 296 reviews" "
Rating 6 - Okay. 33 out of 296 reviews" "
Rating 4 - Poor. 7 out of 296 reviews" "
Rating 2 - Terrible. 8 out of 296 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Hei Hung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Shang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice view of the Lake! Wish had stayed another day…will certainly re-visit.
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful hotel but poor service.
Room is beautiful with magnificent view. However, Reception staff is not helpful or even welcoming. Requested him to switch on the air conditioning in the lounge when we wanted to eat our dinner there with friends staying in different rooms. He agreed but did not appear at all. No smile or greeting when met him at the Reception the next morning. The cleaning staff was much more courteous and cheerful. It’s a shame for such a beautiful hotel to have such a bad service staff.
Stayed 1 night in Jul 2024

10/10 Excellent

Sung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

APIRAT

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lake view is wonderful from the hotel. The room is large, design is very good especially the bathroom. The hugeflower field is near by the window. If I go to this area, I will choose to stay at this hotel again.
Stayed 1 night in May 2024

10/10 Excellent

Bee San

Stayed 1 night in May 2024

10/10 Excellent

Hui Hong

Travelled with partner
Very fresh, clean and modern Hotel. 3-4 minutes drive distance to the silo Observatory. Onsite free parking. Great place to stay for road trip traveler.
Stayed 1 night in May 2024

10/10 Excellent

michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing morning view of the lake
Great view and comfortable hotel. Limited restaurant options. Some places require reservations. But the hotel staff is very helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Athanasios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome experience.
Amazing hotel and super spacious room even for western standards. Its location is a bit remote but that's what it makes it majestic!
Stayed 1 night in Feb 2024

10/10 Excellent

Sung

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, roomy, amenities, hospitality, with nice Toya lake view….stayed there for 4 days and couldn’t believe we found this hotel at this room rate. Only thing didn’t like about this hotel was “no elevator “ For young people it will be no problem, but for elders and handicapped people, it’s not easy to go upstairs with luggage.
Stayed 3 nights in Oct 2023

10/10 Excellent

Lawrence

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely small hotel with a fantastic view of Lake T
Hotel Cocoa is newly renovated and comfortable. It is a small hotel situated on a hilltop, so if one is not driving, then it's rather far from Toyoka town and the only eatery is a cafe 10 mins walk away. However, the view of Lake Toya is breathless and the rooms are spacious and comfortable. On site parking is free
Stayed 1 night in Oct 2023

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, the location, the room size and usage and quiteness were awesome. No near food places, but in future will plan accordingly. Definitely a must stay!
Stayed 1 night in Oct 2023

6/10 Okay

See

Stayed 1 night in Oct 2023

10/10 Excellent

KEI FAH

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great view, large clean room, helpful and courteous staff. Quiet location, on shore opposite the the Toyako-Onsen town, less than 15 minutes' drive away. Also a few minutes' drive away from two "observatories" with more great views of the lake and from beaches on the lake. May not be as practical if you do not have a car. In the bathroom there is a large tub with a view of the lake. Parking is in a covered with garage door on the ground floor, rooms are above. No elevators, but there is only one flight of stairs to the rooms. Happy to have booked and stayed here. No WiFi, so you will have to use your cellular data plan.
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice view. I proposed to my gf there and she said yes!
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly although English was not that good. The room was clean and spacious. The bathtub was very good! I opted for half board. The food was very good. Only bad thing was the main heater was spoiled. I was given another potable heater, but it was not strong enough to keep the room warm. Overall, as the location is not that good, I recommend this hotel if you have a car
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy n great view, great value for money! Staff was very attentive
Stayed 1 night in Jan 2020

10/10 Excellent

Dawinee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Location great for good view of Lake Toya; nice spa in room; reception was ok; lack of elevator not so good if you've got a heavy suitcase; general decor a bit minimalist
Stayed 1 night in Dec 2019

10/10 Excellent

Nathaporn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic view from room
Stayed 1 night in Nov 2019

10/10 Excellent

Chan Siang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well equipped cozy room
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Hotel Cocoa WITHOUT a car
This might be useful to those planning to stay here without a car. We arrived by train at Toya station and walked to the 7-11 to stock up food for our 5-night stay. We took a taxi from Toya station to the hotel (around 3,500 yen). The hotel is pretty isolated (except for the lovely Lake hill farm, which offers space outdoors and nice food). We walked around every day, but there are no trail, just roads, so that's not great. Still, we enjoyed strolling around the empty small roads along the fields. We also walked to Toyako (the village) but it takes about 2h and it's uphill coming back, on a trafficked road. The hotel is lovely. Cleaning is not very thorough but if you leave the room very tidy they'll clean pretty much everything. Very helpful staff: only some speak English but it was good anyway. We didn't try room service due to others saying it was not great.
Stayed 5 nights in Aug 2019