Ratings based on 279 Verified Reviews
Real reviews from guests who’ve stayed
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
by A verified traveller
Posted 19 Jun. 2024 on Expedia
Comment from Hotel Management
10 Jul. 2024 by Rusutsu Resort Hotel & Convention, Hotel Management
Dear Joseph,We sincerely appreciate your stay with us and your positive feedback. We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention
by A verified traveller
Posted 17 Jun. 2024 on Hotels
Comment from Hotel Management
18 Jun. 2024 by Rusutsu Resort Hotel & Convention, Hotel Management
Dear Ken,We sincerely appreciate your stay with us and your positive feedback. We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention
by A verified traveller
Posted 4 Jun. 2024 on Expedia
A fantastic resort with everything to keep you entertained. Unfortunately, there was a fire in our building and we had to evacuate. The hotel relocated us 5 hours later, but it ruined most of our stay that day.
Comment from Hotel Management
6 Jun. 2024 by Rusutsu Resort Hotel & Convention, Hotel Management
Dear Tony,We sincerely thank you for choosing Rusutsu Resort Hotel & Convention, and appreciate taking your precious time to share your experience with us.As a result of verification by the police and fire department, the cause of the small fire was found to be the use of a combustion device during waterproofing work on the roof by a professional contractor on the day. The small fire was extinguished in the initial stage, and there was no fire spread and no casualties.However, we sincerely apologize again for any inconvenience and concern caused, and highly appreciate your cooperation at the time of evacuation. We hope you could have continued traveling safely after departing from our hotel.Please take care of yourself.Best regards,Rusutsu Resort Hotel & Convention
by A verified traveller
Posted 11 Mar. 2024 on Expedia
Comment from Hotel Management
12 Mar. 2024 by Rusutsu Resort Hotel & Convention, Hotel Management
Dear Aubrey,We sincerely appreciate your choosing Rusutsu Resort and your positive feedback.We hope you could enjoyed your holiday in Rusutsu where is one of the best ski resorts in Hokkaido, Japan.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention
by A verified traveller
Posted 8 Mar. 2024 on Expedia
Friendly and helpful
Comment from Hotel Management
12 Mar. 2024 by Rusutsu Resort Hotel & Convention, Hotel Management
Dear KIN MING,We sincerely appreciate your stay with us and your positive feedback. We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention
by A verified traveller
Posted 5 Mar. 2024 on Hotels
Comment from Hotel Management
6 Mar. 2024 by Rusutsu Resort Hotel & Convention, Hotel Management
Dear Ward,We sincerely appreciate your stay with us and your positive feedback. We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention
by A verified traveller
Posted 5 Mar. 2024
Convenient location at the base of West Mt. Thats what you're really paying for.
Otherwise, like other snow resorts, you're paying inflated dining prices. Dining options are limited to certain times.
Facilities are mostly nice, however, it could be done up to freshen up the resort.
Staff are helpful when approached. Most speak enough english to get you by.
Comment from Hotel Management
6 Mar. 2024 by Rusutsu Resort Hotel & Convention, Hotel Management
Dear Jess,We sincerely appreciate your stay with us and your positive feedback. We will share your valued feedback with our management team to improve our service quality in future.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again, possibly next season.Best regards,Rusutsu Resort Hotel & Convention
by A verified traveller
Convenient and worth the money
Posted 27 Feb. 2024 on HotelsThe Onsen was very nice, and there were lots of good and affordable food options. The staff wasn't very helpful in getting a taxi and we basically had to do it on our own. At first I was skeptical of the ski locker system, but it actually worked out well. We'd like to return.
Comment from Hotel Management
2 Mar. 2024 by Rusutsu Resort Hotel & Convention, Hotel Management
Dear Richard,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your feedback.We are glad to hear you enjoyed our Onsen and restaurants.However, we sincerely apologize for the inconvenience caused so as that our staff was not helpful enough.We will share your comment with the related department to improve our service quality.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention
by A verified traveller
Posted 15 Feb. 2024 on Expedia
Ski-in walk-out. Very large onsen
Comment from Hotel Management
2 Mar. 2024 by Rusutsu Resort Hotel & Convention, Hotel Management
Dear Michael ,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your positive feedback.We hope you enjoyed your stay with us, one of the best ski resorts in Hokkaido, Japan.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention
by A verified traveller
Posted 4 Feb. 2024 on Expedia
There should be more fast food shops that open till 8pm
Comment from Hotel Management
2 Mar. 2024 by Rusutsu Resort Hotel & Convention, Hotel Management
Dear Agnes,We sincerely appreciate your stay with us, and a valued feedback this time.We will share your comment with our Fast Food Group and management team to provide better resort stay experiences.We look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention