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The Westin Rusutsu Resort

5.0 star property
Winter wonderland with 2 restaurants
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for The Westin Rusutsu Resort

Lobby
Front of property
Golf
Lobby
Body treatments, aromatherapy, sports massages, facials, massages

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Spa
  • Housekeeping
  • Room service
  • 24/7 front desk
The price is AU$753
includes taxes & fees
3 Mar - 4 Mar

Explore the area

Map
133 Izumikawa, Rusutsu, Hokkaido, 048-1711
  • Rusutsu Resort
    ‪5 min walk‬
  • Lake Toya
    ‪19 min drive‬
  • Mount Yotei
    ‪21 min drive‬

Room options

View all photos for Suite 5 Single beds 2 Bedroom - Two story, Non-Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Suite 5 Single beds 2 Bedroom - Two story, Non-Smoking

Highlights

Separate sitting area
Heating
Fridge
LCD TV
Pillow menu
Premium bedding
Down duvet
Separate bedroom
  • 108 sq m
  • Mountain view
  • Sleeps 7
  • 2 Double Beds

View all photos for Suite 4 Single beds 1 Bedroom - Two story, Non-Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Suite 4 Single beds 1 Bedroom - Two story, Non-Smoking

Highlights

Separate sitting area
Heating
Fridge
LCD TV
Pillow menu
Separate bedroom
Premium bedding
Down duvet
  • 92 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Beds

View all photos for Suite King 1 Bedroom - Two story, Non-Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Suite King 1 Bedroom - Two story, Non-Smoking

Highlights

Separate sitting area
Heating
Fridge
LCD TV
Pillow menu
Premium bedding
Down duvet
Separate bedroom
  • 76 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite 3 Single beds 1 Bedroom - Two story, Non-Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Suite 3 Single beds 1 Bedroom - Two story, Non-Smoking

Highlights

Separate sitting area
Heating
Fridge
LCD TV
Pillow menu
Premium bedding
Down duvet
Separate bedroom
  • 88 sq m
  • Mountain view
  • Sleeps 5
  • 1 Double Bed

View all photos for Deluxe 5 Single beds 2 Bedroom - Two story, Non-Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Deluxe 5 Single beds 2 Bedroom - Two story, Non-Smoking

Highlights

Separate sitting area
Heating
Fridge
LCD TV
Pillow menu
Premium bedding
Down duvet
Separate bedroom
  • 108 sq m
  • Mountain view
  • Sleeps 7
  • 2 Double Beds

View all photos for Suite Twin 1 Bedroom - Two story, Non-Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Suite Twin 1 Bedroom - Two story, Non-Smoking

Highlights

Separate sitting area
Heating
Fridge
LCD TV
Pillow menu
Premium bedding
Down duvet
Separate bedroom
  • 76 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe 3 Single beds 1 Bedroom - Two story, Non-Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Deluxe 3 Single beds 1 Bedroom - Two story, Non-Smoking

Highlights

Separate sitting area
Heating
Fridge
LCD TV
Pillow menu
Premium bedding
Down duvet
Separate bedroom
  • 88 sq m
  • Mountain view
  • Sleeps 5
  • 1 Double Bed

View all photos for Deluxe 4 Single beds 1 Bedroom - Two story, Non-Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Deluxe 4 Single beds 1 Bedroom - Two story, Non-Smoking

Highlights

Separate sitting area
Heating
Fridge
LCD TV
Pillow menu
Separate bedroom
Premium bedding
Down duvet
  • 92 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Beds

View all photos for Deluxe Twin 1 Bedroom - Two story, Non-Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Deluxe Twin 1 Bedroom - Two story, Non-Smoking

Highlights

Separate sitting area
Heating
Fridge
LCD TV
Pillow menu
Premium bedding
Down duvet
Separate bedroom
  • 76 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe King 1 Bedroom - Two story, Non-Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Deluxe King 1 Bedroom - Two story, Non-Smoking

Highlights

Separate sitting area
Heating
Fridge
LCD TV
Pillow menu
Premium bedding
Down duvet
Separate bedroom
  • 85 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard 5 Single beds 2 Bedroom - Two story, Non-Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Standard 5 Single beds 2 Bedroom - Two story, Non-Smoking

Highlights

Separate sitting area
Heating
Fridge
LCD TV
Pillow menu
Premium bedding
Down duvet
Separate bedroom
  • 108 sq m
  • Mountain view
  • Sleeps 7
  • 2 Double Beds

View all photos for Standard 3 Single beds 1 Bedroom - Two story, Non-Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Standard 3 Single beds 1 Bedroom - Two story, Non-Smoking

Highlights

Separate sitting area
Heating
Fridge
LCD TV
Pillow menu
Premium bedding
Down duvet
Separate bedroom
  • 88 sq m
  • Mountain view
  • Sleeps 5
  • 1 Double Bed

View all photos for Standard King 1 Bedroom - Two story, Non-Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Standard King 1 Bedroom - Two story, Non-Smoking

Highlights

Separate sitting area
Heating
Fridge
LCD TV
Pillow menu
Separate bedroom
Premium bedding
Down duvet
  • 85 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard 4 Single beds 1 Bedroom - Two story, Non-Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Standard 4 Single beds 1 Bedroom - Two story, Non-Smoking

Highlights

Separate sitting area
Heating
Fridge
LCD TV
Pillow menu
Premium bedding
Down duvet
Separate bedroom
  • 92 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Twin 1 Bedroom - Two story, Non-Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Standard Twin 1 Bedroom - Two story, Non-Smoking

Highlights

Separate sitting area
Heating
Fridge
LCD TV
Pillow menu
Premium bedding
Down duvet
Separate bedroom
  • 76 sq m
  • Mountain view
  • Sleeps 4
  • 2 Single Beds

Similar properties

Exterior

Rusutsu Resort Hotel & Convention

Pool
Waterslide
Parking included
Free WiFi
4.3 out of 5, Excellent, (305)
The price is AU$4,345
for 1 room
includes taxes & fees
14 Feb - 15 Feb
Rusutsu Resort Hotel & Convention

About the area

Rusutsu

A luxury stay in Rusutsu awaits you at The Westin Rusutsu Resort. You'll be 0.4 km (0.3 mi) from Rusutsu Resort and 18.9 km (11.7 mi) from Lake Toya. Highlights at this ski resort include 2 restaurants, a golf course and free self-parking. .A day of pampering can include sports massages, facials and aromatherapy. The restaurant, Kazahana, serves Japanese cuisine and is open for breakfast and dinner. For a drink, you can stop by the resort's own lounge bar. Enjoy the 3 outdoor tennis courts, 24-hour gym and sauna plus access to hot springs. 1184 square feet (110 square metres) of event facilities include a meeting room and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning buffet breakfast is served between 7 AM and 9 AM. There's also the convenience of a free area shuttle. .With a stay at this 5-property class Rusutsu resort, you'll be 30.4 km (18.9 mi) from Niseko Mountain Resort Grand Hirafu and 31.3 km (19.5 mi) from Niseko Annupuri International Ski Area.
View more Resorts in RusutsuOpens in a new window

What's nearby

  • Rusutsu Resort - 5 min walk
  • Lake Toya - 19 min drive
  • Mount Yotei - 21 min drive
  • Niseko Mountain Resort Grand Hirafu - 36 min drive
  • Niseko Hanazono Resort - 49 min drive

Getting around

  • Niseko Station - 27 min drive
  • New Chitose Airport (CTS) - 90 min drive

Restaurants

  • ‪クラブラウンジ - ‬5 min walk
  • ‪Oktober Fest - ‬7 min walk
  • ‪ルスツピザドゥ - ‬2 min drive
  • カフェテリア スティームボード
  • ‪郷の駅 ホッときもべつ - ‬7 min drive

About this property

The Westin Rusutsu Resort

Winter wonderland with 2 restaurants
Have fun with on-site winter activities, including snowboarding and snowmobiling, and in warmer months enjoy a round of golf at the on-site golf course. After a day on the slopes, enjoy use of the resort's facilities such as a 24-hour fitness centre and a sauna. The Westin Rusutsu Resort helps provide the perfect winter holiday with ski storage, ski equipment rentals, and ski passes. At the end of the day, order après-ski drinks at the resort's bar.

There are 2 restaurants on site, along with a coffee shop/cafΘ. Public spaces have free WiFi. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Rusutsu resort.

  • 210 guestrooms or units
  • 23 levels
  • 2 dining venues
  • 1184 sq ft of conference space
  • 110 sq. m of conference space
  • Built in 1993
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
The Westin Rusutsu Resort offers 210 accommodations with laptop-compatible safes and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature down duvets and premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Rusutsu resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include sports massages, facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot spring (onsen). This service features separate men's and women's areas. There are 2 hot springs open between 5:00 AM and 1:00 AM.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Indonesian, Japanese, Korean, Malay, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 10 AM to 5:30 PM at scheduled times and on request
  • Free area shuttle
  • Area shuttle
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7 AM to 9 AM for a fee: JPY 3,300 for adults and JPY 2,310 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Atrium
  • Kazahana

Things to do

  • 18-hole golf course
  • 2 hot springs
  • 24-hour gym
  • 3 outdoor tennis courts
  • Bicycle rentals
  • Golf
  • Golf driving range
  • Mini golf
  • Sauna
  • Shopping
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Snowboarding
  • Snowmobiling

Family friendly

  • Free area shuttle
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Mini golf
  • Rollaway/extra bed (surcharge)
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,184 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In a national park
  • In the mountains

Spa

  • 2 hot springs
  • Aromatherapy
  • Facials
  • Hot springs open from 5:00 AM - 1:00 AM
  • Hot springs water temperature - 40 ºC
  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lever door handles
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Room service

More

  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Living room
  • Phone
  • Recycling
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 20

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Hot springs are available from 5-8 AM and 11 AM-1 AM next day from April 27- October 20, 2025. Dates are subject to change.
Hot springs are available from 5-10 AM and 2 PM-1 AM next day from December 2, 2024 to March 30, 2025. Dates are subject to change.
Guests must contact this property at least 1 week in advance to reserve the airport shuttle bus.
Additional breakfast fees apply for children under 12 years old booked on a breakfast included rate plan.
Rusutsu amusement park closed every Monday and Tuesday.

Renovations and closures

The property will be renovating from 29 April 2025 to 30 November 2025 (completion date subject to change). The following areas are affected:
  • Hallway
  • Selected guestrooms
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for JPY 6050.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Additional fee: JPY 150 per person, per night

We've listed all charges provided to us by the property.

The additional mandatory fee covers a bathing fee per adult, collected at the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3300 for adults and from JPY 2310 for children
  • Airport shuttle fee: JPY 5000 per person (one-way)
  • Airport shuttle fee per child: JPY 5000 (one-way), (from 4 to 12 years old)
  • Rollaway bed fee: JPY 6050.0 per night
  • Facilities fee: JPY 150 per person, per night and includes use of: spa tub; spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 2:00 PM to 5:00 PM
  • Hot springs access available from 5:00 AM to 1:00 AM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Westin Rusutsu Resort
Westin Rusutsu
The Westin Rusutsu
The Westin Rusutsu Resort Resort
The Westin Rusutsu Resort Rusutsu
The Westin Rusutsu Resort Resort Rusutsu

Frequently asked questions

What is the cancellation policy at The Westin Rusutsu Resort?

The Westin Rusutsu Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin Rusutsu Resort?

As of 31 Jan 2025, prices found for a 1-night stay for 2 adults at The Westin Rusutsu Resort on 3 Mar 2025 start from AU$749.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Westin Rusutsu Resort?

Yep, The Westin Rusutsu Resort has a free self car park.

Are there any beaches close to The Westin Rusutsu Resort?

The closest beach to The Westin Rusutsu Resort is Zenibako Beach (49.1 km).

Is there a spa on site at The Westin Rusutsu Resort?

There's no onsite spa, but this property does offer services like facials and body treatments, as well as sports massages.

What makes The Westin Rusutsu Resort a romantic place to stay?

Garden-view dining and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at The Westin Rusutsu Resort.

Does The Westin Rusutsu Resort serve breakfast?

Yep, buffet brekkie is served daily between 7 AM and 9 AM.

Is there a free airport shuttle available at The Westin Rusutsu Resort?

No, but there's an airport shuttle that runs from 10 AM - 5:30 PM on request for a fee.

Is there a bar or restaurant at The Westin Rusutsu Resort?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Westin Rusutsu Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Westin Rusutsu Resort?

No, only service animals are allowed.

Is there a golf course on site at The Westin Rusutsu Resort?

Yep, The Westin Rusutsu Resort has an 18-hole golf course. A golf driving range and mini golf are also available.

The Westin Rusutsu Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 178 out of 316 reviews" "
Rating 8 - Good. 102 out of 316 reviews" "
Rating 6 - Okay. 20 out of 316 reviews" "
Rating 4 - Poor. 8 out of 316 reviews" "
Rating 2 - Terrible. 8 out of 316 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shuji, Narashino-City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and spacious.
Stayed 1 night in Aug 2024

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with activities for all ages. Staff was friendly and helpful. Food at both restaurants was great. The room was spacious, clean and the beds were soft with high quality linens. I would definitely recommend this resort to anyone looking to visit Hokkaido!!!
Stayed 2 nights in Jul 2024

6/10 Okay

Sylvia

Travelled with family
Liked: Staff & service
Disliked: Amenities
Been coming back to stay at the Westin every year for skiing. Since covid it seems the standard has dropped. They have not also maintained the quality of the stay post covid. Example: quality of free in room amenities dropped, quality of food at breakfast buffet dropped For the price of the Westin compared to the hotels around the vinicity I would expect the quality to be maintained a little better. Otherwise, the place is clean and service staff are very helpful
Stayed 4 nights in Feb 2024

10/10 Excellent

Ling

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to skiing, friendly staff
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with great facilities and good quality buffet restaurant. Room was very spacious and exceptionally clean.
Stayed 2 nights in May 2023

8/10 Good

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience to the Rusutsu ski resort is a huge plus. However, the room was expensive and little things - such as waiting in line for 20 minutes to eat at the breakfast buffet - made it seem overpriced for what it delivered. No specific complaints but I would probably stay at the Rusutsu Resort Hotel next time for half the price.
Stayed 1 night in Feb 2023

10/10 Excellent

Gwen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms at the Westin are all lofts- really nice layout with the bedrooms on the corridor floor and a great living room with murphy beds and kitchenette on the lower floor. The toilet, bathroom sink area, and shower/tub are all in their own rooms so you can close the door to each one for more privacy. The only thing they don't have that would be nice is a microwave, so you can't heat up leftovers or soup. It forces you to eat at one of the many restaurants (three at the Westin and 5 or 6 at the Rusutsu Resort across the street). It isn't quite ski in/out but it is a short walk to the chairlift for East Mountain and Mt Isola, and a monorail short walk to West Mountain.
Stayed 6 nights in Jan 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The reception staff is very helpful and friendly with excellent spoken English. For those ski lovers, they will be able to enjoy the easy access to ski rental, and related facilities. The room I stayed is very clean with nice view of ski trail, and the room is very clean as well except it would be nice to have a deodorant spray available in the room so that guests may use as this item is commonly found in most hotels in Japan. Overall, I had a very pleasant stay there.
Stayed 1 night in Feb 2020

8/10 Good

Lori, Sun Peaks

Travelled with family
Liked: Cleanliness
Rooms were spacious. Large, sprawling hotel. Family hot tub would be nice at a ski resort hotel.
Stayed 5 nights in Feb 2020

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
First thing I noticed when I got into the room was toilet which was not clean. I guess the person who used the room previously lost vowels. The cleaning people just did not clean properly.
Stayed 4 nights in Feb 2020

8/10 Good

James, Taipei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Onsen is great. However, the seat of outdoor onsen is not comfortable.
Stayed 5 nights in Jan 2020

10/10 Excellent

Judy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020

6/10 Okay

Edwina, HK

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff English level and service standards, which are not up to an international 5-stars Hotel standard, should be improved.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
I did look the environment. Good people. Good attitude. Generally everything was good.
Stayed 11 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big clean room! Very good view! Nice food! Need monorail for ski, isn’t very convenience.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful winter resort. The reception staff were prompt, attentive and professional. The staff who showed us to our room was very polite and helpful. The loft we stayed in was super comfortable. Soft bed, great mountain view, very clean toilets. The water from the tap is specially treated and drinkable. We totally enjoyed our stay in The Westin, highly recommended to whoever is visiting the Rusutsu.
Stayed 2 nights in Dec 2019

10/10 Excellent

Wing Ngar Rowena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
It’s a very relaxing stay. The kids enjoy the outdoor activities very much. Will come back again
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice and clean but the room is hot
Stayed 1 night in Apr 2019

8/10 Good

fern

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay in Rusutsu
We stayed six nights at the Westin Rusutsu on a recent skiing holiday. The Rusutsu ski resort basically offers two choices of accommodation as there is no village per se. Choose the Westin. It delivers exactly what you expect from a Westin hotel with careful thought having been given to the specific requirements of a ski holiday. The staff manage all the associated logistical issues efficiently and professionally. The rooms are spacious and well-appointed. Note they are split over two levels with a fairly steep staircase to negotiate. The two restaurants (one dedicated to Japanese cuisine) are very good. Given the size of the hotel and the lack of attractive alternative venues, there could probably be a third restaurant added. Given the high number of customers, the main restaurant only offers a buffet option for both breakfast and dinner. The quality is very good but some might find this limiting. Overall an excellent hotel, fully deserving its high rating.
Stayed 7 nights in Feb 2019

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything, from environment, ski facilities, food, the room and the onsen was great
Stayed 3 nights in Jan 2019