Rye hotels & accommodation with spa

Its not our first time here and we always enjoy the location and premises, however I do have one constructive criticism to make. We booked a poolside room and reasonably expected a room with a patio onto the pool as we have had before. On checking in I was told that we are on the second floor, when I queried that I was told that the ground floor was booked out weeks ago but the second floor was available also with a view over the pool. Thats not what I wanted and the booking was not clear at all. The rooms over the pool should be advertised as "pool view rooms" so that it is clear when you book. If the pool side rooms were all full when I booked, fair enough, but then dont tell me that the second floor rooms are the same as the ground floor. Also we had elderly parents with us who cant use the stairs so in the end we had to move to the main building with am lift. I ask that the management here be clearer with descriptions of the rooms.

Relaxing holiday.

Another great night away in a good location. Very comfortable for my needs. Even though the weather was extremely hot, the accommodation was cool. Will stay there again in the future.