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Hotel Kendler

4.0 star property
Family-friendly slopeside fun with full-service spa
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Kendler

Sundeck
Standard Double Room
Outdoor spa tub
Outdoor spa tub
Exterior

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • All-inclusive
  • Bar
  • Hot tub
  • Gym
  • Room service
  • Laundry
The price is AU$667
includes taxes & fees
6 Jan - 7 Jan 2025

Explore the area

Map
Oberdorf 39, Saalbach-Hinterglemm, Salzburg, 5753
  • Saalbach-Hinterglemm Ski Resort
    1 min walk
  • Bernkogel Cable Car
    1 min walk
  • Hotel Neuhaus
    1 min walk
  • Hochfilzen Station
    42 min drive

Room options

View all photos for Comfort Suite (Deluxe)

Comfort Suite (Deluxe) | Living area

Comfort Suite (Deluxe)

Highlights

Balcony
Separate sitting area
Individually decorated
Heating
Free cots/infant beds
TV
Hypo-allergenic bedding
Premium bedding
  • 48 sq m
  • Mountain view
  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds OR 2 Large Single Beds and 2 Double Sofa Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Balcony
Separate sitting area
Individually decorated
Heating
Free cots/infant beds
TV
Hypo-allergenic bedding
Premium bedding
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Balcony
Separate sitting area
Individually decorated
Heating
Free cots/infant beds
TV
Hypo-allergenic bedding
Premium bedding
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Comfort Double Room, Balcony

Comfort Double Room, Balcony

Comfort Double Room, Balcony

Highlights

Balcony or patio
Separate sitting area
Individually decorated
Heating
Free cots/infant beds
TV
Hypo-allergenic bedding
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Design Suite

Design Suite

Design Suite

Highlights

Balcony
Separate sitting area
Individually decorated
Heating
Free cots/infant beds
TV
Hypo-allergenic bedding
Premium bedding
  • 38 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

Highlights

Balcony
Separate sitting area
Individually decorated
Heating
Free cots/infant beds
TV
Hypo-allergenic bedding
Premium bedding
  • 42 sq m
  • Mountain view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Large Single Beds and 1 Double Sofa Bed

View all photos for Comfort Single Room

Comfort Single Room

Comfort Single Room

Highlights

Separate sitting area
Individually decorated
Heating
Free cots/infant beds
TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
  • 18 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Junior Suite (Deluxe)

Junior Suite (Deluxe) | View from room

Junior Suite (Deluxe)

Highlights

Balcony
Separate sitting area
Individually decorated
Heating
Free cots/infant beds
TV
Hypo-allergenic bedding
Premium bedding
  • 38 sq m
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Basic Single Room

Premium bedding, in-room safe, individually decorated, desk

Basic Single Room

Highlights

Separate sitting area
Individually decorated
Heating
Free cots/infant beds
TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
  • 18 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Comfort Double Room (Classic)

Comfort Double Room (Classic)

Comfort Double Room (Classic)

Highlights

Separate sitting area
Individually decorated
Heating
Free cots/infant beds
TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
  • 32 sq m
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Separate sitting area
Individually decorated
Heating
Free cots/infant beds
TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite (Classic)

Junior Suite (Classic)

Junior Suite (Classic)

Highlights

Balcony
Separate sitting area
Individually decorated
Heating
Free cots/infant beds
TV
Hypo-allergenic bedding
Premium bedding
  • 38 sq m
  • Sleeps 5
  • 1 Queen Bed and 1 Double Sofa Bed

Similar properties

Room

eva,VILLAGE

Pool
Hot tub
Breakfast included
Spa
4.6 out of 5, Wonderful, (36)
The price is AU$793
for 1 room
includes taxes & fees
14 Jan - 15 Jan
eva,VILLAGE

About the area

Saalbach-Hinterglemm

A family-friendly stay in Saalbach-Hinterglemm awaits you at Hotel Kendler. Within steps you'll find Bernkogel Cable Car and Saalbach-Hinterglemm Ski Resort. Highlights at this ski hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A pampering day can include hot stone massages, Swedish massages and aromatherapy along with access to the sauna and steam room. The hotel's own lounge bar is a nice place to enjoy a drink. With ski-in ski-out access, there's more time for downhill skiing and snowboarding and you'll find ski storage on site. Additionally, you'll find an indoor swimming pool, free Wi-Fi in public areas and a gym. Each morning free breakfast is served. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute walk of this 4-property class Saalbach-Hinterglemm hotel include Schattberg X-Press Cable Car and Kohlmais Ski Lift.

What's nearby

  • Saalbach-Hinterglemm Ski Resort - 1 min walk
  • Bernkogel Cable Car - 1 min walk
  • Schattberg X-Press Cable Car - 5 min walk
  • Schattberg Express - 5 min walk
  • Kohlmais Ski Lift - 7 min walk

Getting around

  • Maishofen-Saalbach Station - 16 min drive
  • Salzburg (SZG-W.A. Mozart) - 77 min drive

Restaurants

  • ‪Del Rossi - ‬6 min walk
  • ‪Eva, Alm - ‬2 min walk
  • ‪Cafe-Restaurant Schatbergstubn - ‬5 min walk
  • ‪Hinterhag Alm - ‬15 min walk
  • ‪Schwips Bar - ‬5 min walk

About this property

Hotel Kendler

Family-friendly slopeside fun with full-service spa
Some rates at Hotel Kendler are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Have fun with on-site winter activities, including downhill skiing and snowboarding. After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. Hotel Kendler helps provide the perfect ski holiday with ski storage and ski passes. At the end of the day, order après-ski drinks at the hotel's bar.

Along with a restaurant, there's a coffee shop/cafe on site. Free breakfast is served daily. Public spaces have free WiFi and wired Internet. This ski hotel also offers an indoor pool, an outdoor pool and a health club. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Saalbach-Hinterglemm hotel.

  • 1 building
  • 63 guestrooms or units
  • 5 levels
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Hotel Kendler offers 63 accommodations with a safe and complimentary dressing gowns. This individually decorated accommodation has separate sitting areas. Beds feature premium bedding. Televisions come with premium cable channels. Bathrooms include slippers, complimentary toiletries, hairdryers and children's dressing gowns.

This Saalbach-Hinterglemm hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, reflexology and thalassotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge
  • Ski shuttle nearby
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Air hockey
  • Arcade/game room
  • Bicycle rentals
  • Downhill skiing
  • Fitness classes
  • Foosball table
  • Full-service spa
  • Health club
  • Indoor pool
  • Mini golf
  • Mountain biking
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Snowboarding
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • In the mountains
  • On a river
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Children's robes
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Limited room service

More

  • Desk
  • Heated floor
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:30 PM
Contactless check-in and check-out are available

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out fee: EUR 30

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
For more details, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 15 per pet (varies based on length of stay)
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.50 per person, per night. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 175 per vehicle (one-way, maximum occupancy 8)
  • Pet fee: EUR 15 per pet (varies based on length of stay)
  • Late check-out fee: EUR 30

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher and a smoke detector in all accommodation.

Property Registration Number 50618-001039-2020

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Hotel Kendler
Hotel Kendler Saalbach-Hinterglemm
Kendler Saalbach-Hinterglemm
Kendler
Hotel Kendler Hotel
Hotel Kendler Saalbach-Hinterglemm
Hotel Kendler Hotel Saalbach-Hinterglemm

Frequently asked questions

What is the cancellation policy at Hotel Kendler?

Hotel Kendler offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Kendler?

As of 31 Dec 2024, prices found for a 1-night stay for 2 adults at Hotel Kendler on 6 Jan 2025 start from AU$658.13, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Kendler?

Yep, Hotel Kendler has a free self car park.

Are there any beaches close to Hotel Kendler?

The closest beach to Hotel Kendler is Zeller See Beach (14.4 km).

Is there a spa on site at Hotel Kendler?

Yep, there is an onsite spa at Hotel Kendler. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Hotel Kendler have a pool?

Hotel Kendler has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Hotel Kendler?

Hotel Kendler features a full-service spa, a health club and an outdoor pool.

What makes Hotel Kendler a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Hotel Kendler.

Is Hotel Kendler family-friendly?

You bet! With amenities such as an arcade and on-site mini golf, as well as free infant beds in the guestrooms, it's no surprise that Hotel Kendler is a hit with families.

Does Hotel Kendler serve breakfast?

Yeah, free buffet breakfast is served daily.

Is there a free airport shuttle available at Hotel Kendler?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Kendler?

Yep, they've got a lounge bar and an onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Hotel Kendler?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Hotel Kendler Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 27 out of 37 reviews" "
Rating 8 - Good. 6 out of 37 reviews" "
Rating 6 - Okay. 3 out of 37 reviews" "
Rating 4 - Poor. 0 out of 37 reviews" "
Rating 2 - Terrible. 1 out of 37 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

6.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hamid

Stayed 3 nights in Dec 2023

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Dining was first class. Friendly helpful staff. Great location for easy access to Bernkogel and Kohlmais ski areas. Lovely indoor/outdoor pool and a seperate rooftop hot tub.
Stayed 5 nights in Mar 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing dinner and great hotel.
Fantastic food, staff and location. Do eat the dinner here...off the chart!
Stayed 3 nights in Feb 2020

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bliss
Great stay at Kindler, Ricardo in the restaurant could not have been more helpful and food selection both breakfast and dinner was excellent, only minor issue was pillow offering, however when raising this with the front desk after night 3,they offered alternative which helped with a peaceful nights sleep.
Stayed 6 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with pool and spa area.Afternoon tea was excellent lots of choice. Close to lifts real bonus.Vegan menu choices very good.
Stayed 7 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Excellent stay - very close to lifts and staff were very helpful. Would happily book our group in again next year as enjoyed it so much.
Stayed 2 nights in Jan 2019

10/10 Excellent

Expedia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic! I love the hotel. Great food!
Stayed 4 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lindner stay in November
Hotel Lindner was conveniently located and had good amenities (well equipped gym, nice rooms but a little on the small side, location walking distance from museums) and good restaurant/bar. You need to pay for parking however. I would stay there again.

10/10 Excellent

Ian, Manchester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Salbach's undiscovered gem.
This is probaby the best hotel I have stayed in at a ski resort. It is probably the finest hotel overall that I have stayed in anywhere. From the moment we stepped into the reception to a very warm welcome, to our departure, we were treated to some humbling hospitality, from every member of the Kendler team. Our room was immaculate, well appointed and spacious. The cuisine was fantastic. The wellness facilities were great, but the swimming pool was a little small, perfectly adequate for most people, my wife likes to swim a mile a day. The ski room was warm, well appointed and secure. A workbench was fitted to wax and service your skis. The hotel is very well placed for the Bernkogel lift (100m), and the many lifts from the nursery slope. You can ski to within 10 meters of the front door, off the nursery slope. The staff were incrediably helpful, nothing was too much trouble. The management were freindly, and very visable about the hotel, sharing drinks and meals with guests. Their commitment to customer care does them proud. There were very few English guests when we stayed, this is why I have given the review it's title. I'm affraid that a lot of English travellers are missing a great experience here. Take a look at the photos on the hotel web site, they are real, and they do justice to the hotel. I shall be returning to the hotel with my family next season, the whole package is spot on.

10/10 Excellent

Ellen

Stayed 4 nights in Jul 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Sängyt ja tyynyt tarvitsevat päivityksen. Parisänky oli kaksi erillistä sänkyä ilman isoa petauspatjaa. Tyynyt olivat surkeat samoi peitto. Sijainti on hyvä! Pieni kävelymatka hisseille. Aamupala oli hyvä mutta vaihtelua kaipaisi kun olimme paikassa 6 yötä. Puolihoito ei olekkaan kivassa ravintolassa kuten oletimme, vaan oma alue ravintolan takana
Stayed 6 nights in Mar 2024

10/10 Excellent

Elke

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magisk sted♥️
Magisk sted og det bedste vi har benyttet os af - det har alt!! Super god mad og meget af det. Skøn poolområde, venlig personale og tæt på skilift og byen.
Stayed 7 nights in Feb 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejlig oplevelse
SUPER serviceorienteret staff. Helt i top. Morgenmaden er blandt top 3 jeg her fået på hotel.
Stayed 1 night in Aug 2022

10/10 Excellent

Sami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top
Laadukas, monipuolinen hotelli. Kaikki toimi hienosti.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Topp hotell
Fantastisk restaurant Fantastisk hotell på alle måter Fantastisk plassering Fantastisk garderobe for ski og utstyr!
Stayed 4 nights in Mar 2019

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2018

10/10 Excellent

Chris, Tuttlingen, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, everythings was fine and good.
The Hotel staff, very helpfull and frendly. Hotel have good place and a lot of options. The breakfast Buffet arme Great also the Dinner meals are perfect. The rooms nice and great. For Children and dogs are welcome. The Lobby Location very nice and Price for drinks ok. Special Drinks is no problem you can order. Everythings was nice and fine.
Stayed 4 nights in Aug 2017

10/10 Excellent

Mats

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra opphold, fint hotell.

8/10 Good

Mads Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rigtigt dejligt hotel, lidt smart i en fart personale og maden lever ikke om til et hotel med 4 stjerner

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Bra beliggenhet, men thats it.
Rommet ble ikke ryddet/vasket på tre av de fem dagene vi var der. Sengene var knallharde, og heisen var ubrukelig. Bra beliggenhet hadde hotellet.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nie wieder
Das Hotel ist toll, bis auf die Zimmer, Preis Leistung passt überhaupt nicht.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
schönes Haus mitten im Ort, Zimmer leider 2te Wahl
Hotel sehr zentral; freundliches engagiertes Personal; Zimmer war trotz stolzem Preis in Strassenlage mit täglichen äußerst frühem Lieferantenlärm und dafür zu teuer

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort