We arrived with excitement but were quickly shocked to see there were pants in the bedsheets, trash in the trashcan, the counter tops were not cleaned, dishes that were in drawers/cupboards were dirty, etc. It was shocking. Because it looked at first glance as if the place had been cleaned (beds were made, cushions fluffed, etc.), but it was clear real quick that someone had quickly tried to make it look as if it were clean even though it was not. Different than just having poor cleaners.
We contacted the owner right away and Chris was apologetic and seemed shocked as well. We obviously didn't feel comfortably sleeping on dirty bedsheets, so we asked for a full refund, which he provided without hesitation, and we stayed somewhere else at the 11th hour.