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Precise Resort Rügen & SPLASH Erlebniswelt

4.0 star property
Family-friendly hotel with full-service spa and fitness centre
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Precise Resort Rügen & SPLASH Erlebniswelt

Water park
Front of property - evening/night
Apartment, 4 Bedrooms
Apartment, 2 Bedrooms | Room amenity
Coffee/tea maker, electric kettle

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Hot tub
    Hot tub
  • Breakfast available
    Breakfast available
  • Gym
    Gym
  • Spa
    Spa
The price is AU$224
includes taxes & fees
15 Nov - 16 Nov

Explore the area

Map
Am Taubenberg 1, Neddesitz, Sagard, MV, 18551
  • Erlebniswelt SPLASH
    3 min walk
  • Chalk Museum Gummanz
    6 min walk
  • Spyker Castle
    8 min drive
  • Rugen (GTI-Rugen Regional)
    43 min drive

Room options

View all photos for Economy Room, Annex Building

Hypo-allergenic bedding, free WiFi, bed sheets

Economy Room, Annex Building

Highlights

LCD TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Eco-friendly toiletries
Free bottled water
Coffee/tea maker
Electric kettle
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Balcony or patio
Separate sitting area
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Sofa bed - double
Separate bedroom
Private bathroom
  • 43 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Apartment, 2 Bedrooms

Hypo-allergenic bedding, free WiFi, bed sheets

Superior Apartment, 2 Bedrooms

Highlights

Deck/patio
Separate dining area
Separate sitting area
Free cots/infant beds
Kitchen
Fridge
LCD TV
Hypo-allergenic bedding
  • 90 sq m
  • Sleeps 6
  • 1 Double Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Balcony
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Eco-friendly toiletries
Free bottled water
  • 27 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Trundle Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living room

Apartment, 1 Bedroom

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Free cots/infant beds
Fridge
Dishwasher
LCD TV
Hypo-allergenic bedding
  • 50 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Manor Suite

Manor Suite

Manor Suite

Highlights

Separate sitting area
Individually furnished
Individually decorated
LCD TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Hairdryer
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment, 4 Bedrooms

Apartment, 4 Bedrooms

Apartment, 4 Bedrooms

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Free cots/infant beds
Kitchen
Fridge
LCD TV
Hypo-allergenic bedding
  • 110 sq m
  • Sleeps 9
  • 3 Double Beds, 1 Single Bed and 1 Double Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms

Deluxe Apartment, 2 Bedrooms | Room amenity

Deluxe Apartment, 2 Bedrooms

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Free cots/infant beds
Kitchen
Fridge
  • 110 sq m
  • Sleeps 6
  • 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Room amenity

Apartment, 2 Bedrooms

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Free cots/infant beds
Kitchen
Fridge
Dishwasher
LCD TV
  • 65 sq m
  • Sleeps 6
  • 1 Double Bed, 1 Single Bunk Bed and 1 Double Sofa Bed

View all photos for Standard Double Room

Hypo-allergenic bedding, free WiFi, bed sheets

Standard Double Room

Highlights

Balcony or patio
LCD TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Eco-friendly toiletries
Free bottled water
Coffee/tea maker
  • 27 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Trundle Bed

Similar properties

Front of property
Rugard Thermal Strandhotel
Pool
Breakfast included
Spa
Free WiFi
4.2 out of 5, Very good, (416)
The price is AU$176
for 1 night
includes taxes & fees
26 Nov - 27 Nov
Rugard Thermal Strandhotel

About the area

Sagard

A family-friendly stay in Sagard awaits you at Precise Resort Rügen & SPLASH Erlebniswelt. Within steps you'll find Islands of the Baltic Sea and Southeast Ruegen Biosphere Reserve. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering can include hot stone massages and detox wraps along with aromatherapy and Ayurvedic treatments. The restaurant, Hofkueche, serves German cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the free kids' club, gym, Hot tub and sauna. Additionally, you'll find free Wi-Fi in public areas, a seasonal outdoor swimming pool and a children's swimming pool. Buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also self parking, along with the convenience of car rentals on site. .In proximity to this 4-property class Sagard hotel you'll find Binz Beach.

What's nearby

  • Erlebniswelt SPLASH - 3 min walk
  • Chalk Museum Gummanz - 6 min walk
  • Port of Sassnitz - 15 min drive
  • Jasmund National Park - 16 min drive
  • Kreidefelsen - 17 min drive

Getting around

  • Sagard Station - 9 min drive
  • Rostock (RLG-Laage) - 116 min drive

Restaurants

  • ‪Wildgaststäette & Pension Kleine Föersterei - ‬16 min drive
  • ‪Osteria La Torre - ‬17 min drive
  • ‪Restaurant Daheim - ‬15 min drive
  • ‪Portofino - ‬16 min drive
  • ‪Haus am Meer - ‬15 min drive

About this property

Precise Resort Rügen & SPLASH Erlebniswelt

Family-friendly hotel with full-service spa and fitness centre
Precise Resort Rügen & SPLASH Erlebniswelt offers its guests a full-service spa, a waterslide, and an indoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A children's pool, a seasonal outdoor pool, and a hot tub are also featured at the family-friendly Precise Resort Rügen & SPLASH Erlebniswelt. Parking is available for a fee.

This 4-star Sagard hotel is smoke free.

  • 145 guestrooms or units
  • 2 levels
  • 2 buildings
  • Built in 1998
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (free)
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Games room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Precise Resort Rügen & SPLASH Erlebniswelt offers 145 accommodations with complimentary bottles of water and coffee/tea makers. 32-inch LCD televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Sagard hotel provides complimentary wireless Internet access. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (EUR 8 per night; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 22 for adults and EUR 11 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Bistro Jasmund THERME
  • Hofkueche
  • L Osteria

Family friendly

  • Arcade/game room
  • Children's pool
  • Free babysitting
  • Free children's club
  • Free supervised activities for children
  • Indoor pool
  • Playground
  • Seasonal outdoor pool
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 2 floors
  • At least 80% lighting from LEDs
  • Built in 1998
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 5:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 50
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: EUR 50

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per day
  • Only dogs are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 15.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 22 for adults and from EUR 11 for children
  • Uncovered self-parking fee: EUR 8 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: EUR 50 (subject to availability)
  • Late check-out fee: EUR 50 (subject to availability)
  • Rollaway bed fee: EUR 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Jasmar Resort
Precise Resort Rügen Hotel SPLASH Erlebniswelt Sagard
Jasmar Resort Rügen Sagard
Jasmar Rügen
Jasmar Rügen Sagard
Resort Jasmar
Rügen Jasmar
Rügen Jasmar Resort
Rügen Resort Jasmar
Precise Resort Rügen Sagard
Precise Resort Rügen
Precise Rügen Sagard
Precise Rügen
Steigenberger Hotel Rugen Island
Steigenberger Rugen Island
Precise Resort Rügen Hotel SPLASH Erlebniswelt
Precise Rügen SPLASH Erlebniswelt Sagard
Precise Rügen SPLASH Erlebniswelt
Precise Resort Rügen Hotel SPLASH Erlebniswelt
Precise Resort Rügen & SPLASH Erlebniswelt Hotel
Precise Resort Rügen & SPLASH Erlebniswelt Sagard
Precise Resort Rügen & SPLASH Erlebniswelt Hotel Sagard

Frequently asked questions

What is the cancellation policy at Precise Resort Rügen & SPLASH Erlebniswelt?

Precise Resort Rügen & SPLASH Erlebniswelt offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Precise Resort Rügen & SPLASH Erlebniswelt?

As of 12 Nov 2024, prices found for a 1-night stay for 2 adults at Precise Resort Rügen & SPLASH Erlebniswelt on 15 Nov 2024 start from AU$223.66, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Precise Resort Rügen & SPLASH Erlebniswelt?

Yep, Precise Resort Rügen & SPLASH Erlebniswelt has an uncovered self car park with in/out privileges for EUR 8 per night.

Are there any beaches close to Precise Resort Rügen & SPLASH Erlebniswelt?

The closest beach to Precise Resort Rügen & SPLASH Erlebniswelt is Binz Beach (15.6 km).

Is there a spa on site at Precise Resort Rügen & SPLASH Erlebniswelt?

Yep, there is an onsite spa at Precise Resort Rügen & SPLASH Erlebniswelt. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Precise Resort Rügen & SPLASH Erlebniswelt have a pool?

Take your pick from a seasonal outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does Precise Resort Rügen & SPLASH Erlebniswelt have a waterslide?

Yep, this property has a waterslide!

Is Precise Resort Rügen & SPLASH Erlebniswelt family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Precise Resort Rügen & SPLASH Erlebniswelt is a hit with families.

Does Precise Resort Rügen & SPLASH Erlebniswelt serve breakfast?

Yeah, buffet brekkie is on offer daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Precise Resort Rügen & SPLASH Erlebniswelt?

No, Precise Resort Rügen & SPLASH Erlebniswelt does not offer an airport shuttle service.

Is there a bar or restaurant at Precise Resort Rügen & SPLASH Erlebniswelt?

Yep, they've got a lounge bar and an onsite restaurant that serves German cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Precise Resort Rügen & SPLASH Erlebniswelt?

Check-in begins at 5:00 PM. Check-out time is 10:00 AM.

Precise Resort Rügen & SPLASH Erlebniswelt Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 151 out of 473 reviews" "
Rating 8 - Good. 238 out of 473 reviews" "
Rating 6 - Okay. 61 out of 473 reviews" "
Rating 4 - Poor. 15 out of 473 reviews" "
Rating 2 - Terrible. 8 out of 473 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2020

8/10 Good

Nina, USA

Liked: Cleanliness, property conditions & facilities
The hotel reception staff is kind and helpful. The room needs a facelift. Beds and bathroom especially. Upon entering it smelled old, but after airing out the room it got better. The toilet smelled like urine although it appeared clean. The pool and playground for kids were great. We spent a lot of time there. The location is phenomenal and quiet. We enjoyed long walks in nature and explored thoroughly. Breakfast was scrumptious. Dinner was ok. What I mean is it all tasted fine, but it was nothing spectacular that I’d remember. The dinner staff seemed to be displeased about their tips. I overheard them complain to each other. Also some staff spoke limited German which was a bit odd.
Stayed 2 nights in Oct 2018

8/10 Good

Phil, Alcaidesa Spain

Liked: Cleanliness, property conditions & facilities, room comfort
Phil
Great hotel, lovely area peaceful and quiet, perfect getaway.
Stayed 2 nights in May 2017

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing countryside stay
Great stay with family at this hotel in the countryside. Room was nice and clean, bed a bit too hard for my taste. Breakfast was good with everything you can expect. Buffet dinner was average buffet style. Friendly helpfull staff and premises very clean. Swimming pool and play land in different building, very popular with the kids. Nice area with possibility of bike and horseback riding. Supply shopping in nearby village 5 min by car for those with self cater apartments.

10/10 Excellent

John, From Tucson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rugen Escape
Good staff, service and food...great coffee and breakfast.

2/10 Terrible

Joe Magnus

Stayed 2 nights in Jul 2024

4/10 Poor

Andreas

Stayed 1 night in Aug 2024

8/10 Good

Lars-Göran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Mette

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Der var problemer med reservationen. Personalet kan ikke tale engelsk. Buffeten koster 40 euro pr. Person, og det er svært at få plads. Spisemulighederne på stedet er begrænsede. Den Italienske restaurant ved svømmehallen er dårlig og ikke værd at besøge. Derudover skal man betale 8 euro pr dag for parkering. Første håndsindtrykket af stedet var rigtig dårligt og det prægede den samlede oplevelse negative. Stedet er fint til familieferie, men I den dyre ende i forhold til kvaliteten.
Stayed 4 nights in Jul 2024

6/10 Okay

Maik

Liked: Cleanliness, staff & service
Stayed 7 nights in Jul 2024

8/10 Good

Sune

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
God, men også blandet oplevelse...
Fint, men plads til forbedring hvad angår følgende: opkrævede 8 euro/dag for parkering, Ingen Engelsktalende i receptionen, Meget høje hovedpuder, Stærk toilet tislugt ved ankomst til lejligheden, usmilende personale, Aften besøg i restaurant skulle reserveres på forhånd. Positivt ved opholdet: Dejlige omgivelser, Pæn 1-værelses lejlighed, ingen nabostøj, lækker morgenbuffet, dejligt badeland med ok personale.
Stayed 5 nights in Jul 2024

4/10 Poor

Tobias

Stayed 10 nights in Jun 2024

8/10 Good

Karin

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2024

8/10 Good

Eva

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Fantastiskt ställe men dålig städning
Fantastiska rum. Jättefin frukost. Dålig städning. Det var dammigt och smuligt, bord var inte avtorkade vid ankomst. Vi fick be om en extra städning som höjde nivån något. Städning var tredje dag. Vi hade behövt information om vart man kunde få tag på sopborste och vart man kunde slänga sopor. Ingen sopsortering.
Stayed 3 nights in Jul 2024

10/10 Excellent

Andreas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekt för barnfamiljer
Riktigt bra hotell framförallt för barnfamiljer. Ligger lantligt på stort område. Finns 3 restauranger i närheten och någon km bort finns livsmedelsbutiker. Vi fick stort rum/lägenhet med komplett kök och uteplats. Den stora fördelen på området är badhuset som var succé med sin vattenrutschbana. Här finns också ett lekland.
Stayed 2 nights in Jul 2024

8/10 Good

Benny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint sted
Fint vandland, gode værelser og dejlig mirgenmadsbuffet Ligger lidt langt ude på landet.
Stayed 2 nights in Jul 2024

6/10 Okay

Karin

Stayed 2 nights in Jul 2024

10/10 Excellent

Tor Even

Stayed 1 night in Jul 2024

8/10 Good

Ilona

👍
Stayed 5 nights in Jun 2024

10/10 Excellent

Lars

Bra&proffsigt bemötande vid incheckning. Trist buffé i restaurangen
Stayed 1 night in Jun 2024

8/10 Good

Andreas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En god nat i rolige omgivelser
God seng, ren tog pænt, lidt brugt hotel. Det varme vand svingede lidt i bruseren. Godt Splash & Saunaområde. Stort udvalg i buffeten til fair priser.
Stayed 1 night in Apr 2024

10/10 Excellent

Melina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Hotelanlage, das Personal und die Lage einfach traumhaft. Der Urlaub war von Anfang an toll. Vielen Dank für diesen Traumurlaub. Wir kommen nächstes Jahr definitiv wieder.
Stayed 4 nights in May 2024

8/10 Good

Gesine

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr schön für Familien
Stayed 3 nights in Mar 2024

2/10 Terrible

Sebastian

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Der Aufenthalt verlief nicht annähernd zufriedenstellend. Beginnen wir damit, dass laut der Buchungsbestätigung eine Anreise um 17 Uhr angegeben war. Vor Ort stellte sich dann heraus, dass die Anreise bereits um 15 Uhr hätte stattfinden können. Die Mitarbeiterin an der Rezeption stellte das als lapidare Fehlinformation dar. Durch ihre Kommunikation ließ sie das Gefühl entstehen, diese Fehlinformation basiere aus nicht genannten Gründen auf einem Fehler bei uns. Als mein Sohn dann freudestrahlend sagte, dass er und meine Frau dann ja aber zumindest direkt ins Schwimmbad könnten, entgegnete die Dame an der Rezeption mit einer tiefen Selbstverständlichkeit, dass sie sich dann aber sehr beeilen müssten, da das Schwimmbad ja um 18 Uhr schließe. Sie können sich die Verwirrung meiner Frau vorstellen, da diese Uhrzeit nirgends vorab kommuniziert wurde. Ganz im Gegenteil, sowohl die Homepage des Schwimmbades als auch die des Hotels weisen eine tägliche Öffnungszeit bis 21 Uhr aus. Meine Frau und mein Sohn gingen dann in die Indoorspielewelt, welche bis 18 Uhr geöffnet sein sollte. Um 17:54 Uhr ging dort das Licht mehr als pünktlich aus. Am nächsten Tag nutzen beide dann den Schwimmbereich. Von den angekündigten "Attraktionen" war wenig zu nutzen. Die beworbene, 80m lange, Rutsche war gesperrt, das Außenbecken nicht beheizt und der Whirlpool gar nicht erst in Betrieb.Selbst das Innebecken war so kalt, dass mein Sohn bereits nach kurzer Zeit blaue Lippen hatte. Absolut keine Empfehlung
Stayed 2 nights in Feb 2024