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Hôtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property
Hotel with a 24-hour front desk, steps from Aude Gate
your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Hôtel Le Donjon - Coeur de la Cité Médiévale

Lobby lounge
Terrace/patio
Front of property
Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Garden

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Breakfast available
  • Bar
    Bar
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Room service
    Room service

Explore the area

Map
2 Rue du Comte Roger, Carcassonne, Aude, 11000
    Historic Fortified City of Carcassonne
    1 min walk
    Aude Gate
    1 min walk
    Basilica of St. Nazaire and St. Celse
    2 min walk
    Carcassonne (CCF-Pays Cathare)
    17 min drive

Room options

View all photos for Superior Triple Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Triple Room

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Minibar
  • Sleeps 3
  • 3 Single Beds OR 1 Double Bed and 1 Single Bed

View all photos for Classic Room

Classic Room

Classic Room

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Minibar
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Twin Room

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Minibar
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Double Room

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Room

Family Room

Family Room

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Minibar
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Junior Suite

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
Private bathroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Similar properties

Front of property - evening/night
SOWELL COLLECTION Hôtel du Roi & SPA
Pool
Spa
Pet-friendly
Free WiFi
4.3 out of 5, Excellent, (313)
The price is AU$260
for 1 night
includes taxes & fees
3 Oct - 4 Oct
SOWELL COLLECTION Hôtel du Roi & SPA

About the area

Carcassonne

Hôtel Le Donjon - Coeur de la Cité Médiévale puts you in the heart of Carcassonne, within steps of Aude Gate and School Museum. Highlights at this hotel include a restaurant and in-room free WiFi. .For a drink, you can stop by the hotel's own lounge bar. Business amenities include meeting rooms and a business centre. Added amenities include free Wi-Fi in public areas and laundry facilities. Each morning buffet breakfast is served between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Places within a short walk of this 4-property class City of Carcassonne hotel include Narbonnaise Gate and Château Comtal.

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk
  • Aude Gate - 1 min walk
  • Narbonnaise Gate - 2 min walk
  • Château Comtal - 3 min walk
  • Le Musée de la Torture de Carcassone - 7 min walk

Getting around

  • Carcassonne Station - 6 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • ‪Restaurant la Barbacane - ‬2 min walk
  • ‪L'Escargot - ‬2 min walk
  • ‪Comte Roger - ‬1 min walk
  • ‪Le Trouvère - ‬1 min walk
  • ‪Les Terrasses de la Cité - ‬2 min walk

About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

Hotel with a 24-hour front desk, steps from Aude Gate
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and a garden are also featured at the business-friendly Hôtel Le Donjon - Coeur de la Cité Médiévale. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Carcassonne hotel.

  • 61 guestrooms or units
  • 3 levels
  • 3 buildings
  • Conference rooms
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hôtel Le Donjon - Coeur de la Cité Médiévale offers 61 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. This Carcassonne hotel provides complimentary wireless Internet access.

Bathrooms include baths or showers and hairdryers. Business-friendly amenities include desks along with free local calls (restrictions may apply). Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, uncovered valet parking on site (EUR 22 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 16 for adults and EUR 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie Le Donjon

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 steps to reach entrance
  • In-room accessibility
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 23-inch TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:30 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The property is closed between 3 December and 20 January.

Access methods

Staffed front desk

Pets

  • Pets: EUR 12 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 16 for adults and from EUR 8 for children
  • Valet parking fee: EUR 22 per night (in/out privileges)
  • Pet fee: EUR 12 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, JCB International, Eurocard and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Frequently asked questions

What is the cancellation policy at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Hôtel Le Donjon - Coeur de la Cité Médiévale offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hôtel Le Donjon - Coeur de la Cité Médiévale?

As of 19 Sept 2024, prices found for a 1-night stay for 2 adults at Hôtel Le Donjon - Coeur de la Cité Médiévale on 26 Sept 2024 start from AU$279.27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Yep, Hôtel Le Donjon - Coeur de la Cité Médiévale has secured uncovered valet parking with in/out privileges for EUR 22 per night. Onsite parking is limited.

Does Hôtel Le Donjon - Coeur de la Cité Médiévale serve breakfast?

Sure does, buffet brekkie is served daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Hôtel Le Donjon - Coeur de la Cité Médiévale?

No, Hôtel Le Donjon - Coeur de la Cité Médiévale does not offer an airport shuttle service.

Is there a bar or restaurant at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Check-in begins at 4:30 PM. Check-out time is noon.

Are pets allowed at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Furry friends are welcome at Hôtel Le Donjon - Coeur de la Cité Médiévale, with food and water bowls on offer.

Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 588 out of 1002 reviews" "
Rating 8 - Good. 305 out of 1002 reviews" "
Rating 6 - Okay. 80 out of 1002 reviews" "
Rating 4 - Poor. 17 out of 1002 reviews" "
Rating 2 - Terrible. 12 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone has to go to Carcasonne and the stay here was brilliant!! 10/10!! Merci!!
Stayed 1 night in Sep 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Yakuh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Right in the middle of the walled Cite, with charming courtyards and spaces. Excellent stay.
Stayed 1 night in Jun 2024

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location and Staff
The location was great and the staff was very kind and helpful. The logistics of getting to the hotel could be a bit more descriptive as it’s a little tricky! But once we found the correct parking lot we were well taken care of and the really nice crew got us up to the hotel in the old city. Those guys work hard and are so helpful! The hotel is fine but dated. Could use a refresh - and we weren’t aware that our daughters would be sleeping on a (very creaky, uncomfortable) sofa bed as the description of the family suite didn’t specify that. Aside from that we enjoyed our stay and the incredible convenience of the location!
Stayed 1 night in Jun 2024

10/10 Excellent

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in the middle of La Cite.
Stayed 4 nights in Jun 2024

8/10 Good

Amber

Liked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Great staff and parking.
Stayed 2 nights in May 2024

8/10 Good

Helen

Liked: Cleanliness, staff & service, room comfort
Perfect location!
Had a lovely stay and the hotel being situated within the old city walls was perfect. We drove there and paid the £22 euros for the car park which was fantastic. We were in a Tesla and they had 2 chargers so we were ready to go the next day! They drive you through the narrow city streets straight to the hotel - that was an experience and a brilliant touch! We only had a classic room and you get what you pay - it was nice enough but a little dated. Very comfortable and large bed and clean. Check in was extremely good and friendly. Overall, I think it is a great little find and the garden was really pretty to relax in
Stayed 1 night in May 2024

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with wonderful staff!
Stayed 1 night in May 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Wayne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A good stay, with a reasonable room. The hotel is let down by their restaurant which was over priced and the food was not very good. The service in the restaurant was rushed as though they wanted my table, which I dislike.
Stayed 1 night in May 2024

10/10 Excellent

Darcy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Garden and decor.
Stayed 1 night in May 2024

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Donjon is great
The Hotel is wonderful. The room was modern and yet quaint overlooking the city. The trip from the parking outside the wall was unexpectedly cool. The porter/driver, Jerome, was amazing. He was friendly, a veritable tour guide for both the city and France in general. His driving in the tight quarters of the gates and the narrow street of this medieval city was a marvel to experience.
Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
It’s very fun to stay within the walls of Carcassonne. The ride from the welcome point through the narrow streets was also entertaining. Friendly staff and great service.
Stayed 1 night in Apr 2024

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful to be right in the Medieval Citadel for the night. MIchelin starred restaurants are nearby. And the local patisserie is the best we had on our whole trip. Room was clean and very conveniently located.
Stayed 1 night in Apr 2024

10/10 Excellent

Rena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was lovely! A beautiful place. An excellent breakfast, too!
Stayed 1 night in Apr 2024

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a convincing for shopping, and dining
Stayed 1 night in Apr 2024

10/10 Excellent

ANTONY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a wonderful hotel in the most perfect location for discovering Carcassone - right at the heart of the medieval Cite. All of this hotel's rooms and facilities were very high quality. The gardens were extraordinarily beautiful. i cannot recommend highly enough.
Stayed 3 nights in Apr 2024

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel in the absolute perfect location. It was clean and comfortable. The staff were superb - friendly, professional, and incredibly helpful. I can't say enough good things about this place.
Stayed 2 nights in Apr 2024

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is wonderfully located and extraordinarily relaxing. Three nights in April was a bucket-list experience —plenty of time to explore the walled city, inside and out, and to enjoy the local cuisine. Bring your walking shoes and memory cards for all of your photos!
Stayed 3 nights in Apr 2024

10/10 Excellent

Pablo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay in the heart of the citadel. Highly recommended to get the breakfast, its delicious!
Stayed 2 nights in Apr 2024

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Malgorzata

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible hotel
It's an amazing hotel. The rooms are very clean and spacious. The bed very confortable. The breakfest complete and tasty. The hotel in in the centre of La Cité, near to all small streets and shops with souvenirs.
Stayed 1 night in Apr 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location
Amazing location right in the heart of the medieval city. Room was spacious, clean and comfortable if a little warm
Stayed 2 nights in Mar 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smack dab in the middle of what you want from Carcassonne. Lovely place, lovely courtyard, lovely staff with excellent English. I recommend it.
Stayed 1 night in Mar 2024