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Im Weissen Rössl am Wolfgangsee

4.5 star property
Family fun on the beach, near Wolfgangsee
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Im Weissen Rössl am Wolfgangsee

Outdoor pool
Outdoor pool
Sundeck
Dock
Lobby

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Hot tub
    Hot tub
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Gym
    Gym

Explore the area

Map
Markt 74, Sankt Wolfgang im Salzkammergut, Upper Austria, 5360
  • Wolfgangsee
    1 min walk
  • Pilgrimage Church of St. Wolfgang
    1 min walk
  • Michael Pacher-Haus
    4 min walk
  • Salzburg (SZG-W.A. Mozart)
    69 min drive

Room options

View all photos for Comfort Double Room

Comfort Double Room

Comfort Double Room

Highlights

Individually furnished
Individually decorated
Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow menu
Bathrobes
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Balcony, Lake View

Double Room, Balcony, Lake View

Double Room, Balcony, Lake View

Highlights

Balcony or patio
Individually furnished
Individually decorated
Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow menu
  • 30 sq m
  • Lake view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room, Balcony (Rössl)

Deluxe Double Room, Balcony (Rössl)

Deluxe Double Room, Balcony (Rössl)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow menu
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, Balcony, Lake View (Rössl)

Suite, Balcony, Lake View (Rössl)

Suite, Balcony, Lake View (Rössl)

Highlights

Balcony
Individually furnished
Individually decorated
Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow menu
  • 64 sq m
  • Lake view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

Highlights

Individually furnished
Individually decorated
Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow menu
Private bathroom
  • 17 sq m
  • Sleeps 1
  • 1 Single Bed

Similar properties

Front of property
Landhaus zu Appesbach
Breakfast included
Spa
Pet-friendly
Parking included
4.8 out of 5, Exceptional, (14)
The price is AU$567
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Landhaus zu Appesbach

About the area

Sankt Wolfgang im Salzkammergut

A luxury stay in the heart of Sankt Wolfgang im Salzkammergut awaits you at Im Weissen Rössl am Wolfgangsee. Within steps you'll find Wolfgangsee and Pilgrimage Church of St. Wolfgang. Highlights at this beach hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering at Spa im See can include massages, body wraps and body scrubs along with access to the sauna and hot tub. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, Hot tub and sauna. 162 square feet (15 square metres) of event facilities include 3 meeting rooms and conference space. Additionally, you'll find free Wi-Fi in public areas, laundry facilities and ski storage. Buffet breakfast is available daily between 7:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute walk of this 4.5-property class Sankt Wolfgang im Salzkammergut hotel include Michael Pacher-Haus and St. Wolfgang Puppet Museum.

What's nearby

  • Wolfgangsee - 1 min walk - 0.0 km
  • Pilgrimage Church of St. Wolfgang - 1 min walk - 0.1 km
  • Michael Pacher-Haus - 4 min walk - 0.4 km
  • St. Wolfgang Puppet Museum - 6 min walk - 0.6 km
  • Schafberg Railway - 11 min walk - 1.0 km

Getting around

  • Bad Ischl Station - 24 min drive
  • Salzburg (SZG-W.A. Mozart) - 69 min drive

Restaurants

  • ‪Kaffeewerkstatt - ‬4 min walk
  • ‪Café, Konditorei & Lebzelterei Wallner - ‬1 min walk
  • ‪Leopoldhof - ‬6 min drive
  • ‪Dorf Alm zu St. Wolfgang - ‬6 min walk
  • ‪Kirchenwirt Strobl - ‬8 min drive

About this property

Im Weissen Rössl am Wolfgangsee

Family fun on the beach, near Wolfgangsee
Im Weissen Rössl am Wolfgangsee offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 162 square feet (15 square metres) and includes conference space. A hot tub, a sauna, and a rooftop terrace are also featured at the luxury Im Weissen Rössl am Wolfgangsee. An airport shuttle (available on request), a train station pick-up service and a train station drop-off service are available for a fee. For a fee, parking is available.

This 4.5-star Sankt Wolfgang im Salzkammergut hotel is smoke free.

  • 94 guestrooms or units
  • 2 dining venues
  • 162 sq ft of conference space
  • 15 sq. m of conference space
  • Childcare (surcharge)
  • Terrace on the roof
  • Ski equipment storage
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Library
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
Im Weissen Rössl am Wolfgangsee offers 94 accommodations with a safe and free newspapers. Each accommodation is individually furnished and decorated. Televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Sankt Wolfgang im Salzkammergut hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested.

Spa im See has 5 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a hot tub.

Languages

English, French, German, Hungarian, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge) from 8:00 AM to 9:00 PM on request
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Ski shuttle nearby
  • Parking on site (EUR 14 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 39 per person
  • 2 restaurants
  • A bar/lounge

Family friendly

  • Arcade/game room
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 162 square feet of conference space
  • 3 meeting rooms

Outdoors

  • Garden
  • In the mountains
  • On a lake
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7 PM
Express check-in available

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 35 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.40 per person, per night. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 39 per person
  • Airport shuttle fee: EUR 135 per vehicle (one-way, maximum occupancy 6)
  • Self-parking fee: EUR 14 per day (in/out privileges)
  • Pet fee: EUR 35 per pet (varies based on length of stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club and Eurocard. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Im Weissen Roessl Hotel
Im Weissen Roessl Hotel Sankt Wolfgang im Salzkammergut
Im Weissen Roessl Sankt Wolfgang im Salzkammergut
Romantik Hotel Im Weissen Rössl am
Romantik Hotel Im Weissen Roessl Sankt Wolfgang im Salzkammergut
Romantik Im Weissen Roessl Sankt Wolfgang im Salzkammergut
Romantik Im Weissen Rössl am Wolfgangsee
Romantik Im Weissen Rössl am
Romantik Hotel Im Weissen Roessl
Im Weissen Rössl am Wolfgangsee Hotel
Im Weissen Rössl am Hotel
Im Weissen Rössl am
Romantik Hotel Im Weissen Rössl am Wolfgangsee
Im Weissen Roessl
Im Weissen Rössl am Wolfgangsee Hotel
Im Weissen Rössl am Wolfgangsee Sankt Wolfgang im Salzkammergut

Frequently asked questions

What is the cancellation policy at Im Weissen Rössl am Wolfgangsee?

Im Weissen Rössl am Wolfgangsee offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Im Weissen Rössl am Wolfgangsee?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at Im Weissen Rössl am Wolfgangsee on 24 Nov 2024 start from AU$616.05, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Im Weissen Rössl am Wolfgangsee?

Yep, Im Weissen Rössl am Wolfgangsee has a self car park with in/out privileges for EUR 14 per day.

Is there a spa on site at Im Weissen Rössl am Wolfgangsee?

Yep, Spa im See is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Im Weissen Rössl am Wolfgangsee have a pool?

Im Weissen Rössl am Wolfgangsee has an outdoor pool.

What luxury perks are available at Im Weissen Rössl am Wolfgangsee?

Im Weissen Rössl am Wolfgangsee features a full-service spa, a health club and an outdoor pool.

Is Im Weissen Rössl am Wolfgangsee family-friendly?

You bet! With amenities such as babysitting services and an arcade, as well as childcare services in the guestrooms, it's no surprise that Im Weissen Rössl am Wolfgangsee is a hit with families.

Does Im Weissen Rössl am Wolfgangsee serve breakfast?

Yeah, buffet breakfast is on offer daily from 7:30 AM to 10:30 AM.

Is there a free airport shuttle available at Im Weissen Rössl am Wolfgangsee?

No, but there's an airport shuttle that runs from 8:00 AM - 9:00 PM on request for a fee.

Is there a bar or restaurant at Im Weissen Rössl am Wolfgangsee?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Im Weissen Rössl am Wolfgangsee?

Check-in begins at 3 PM. Check-out time is 10 AM.

Are pets allowed at Im Weissen Rössl am Wolfgangsee?

Dogs are welcome at Im Weissen Rössl am Wolfgangsee, with food and water bowls on offer.

Im Weissen Rössl am Wolfgangsee Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 71 out of 109 reviews" "
Rating 8 - Good. 21 out of 109 reviews" "
Rating 6 - Okay. 11 out of 109 reviews" "
Rating 4 - Poor. 3 out of 109 reviews" "
Rating 2 - Terrible. 3 out of 109 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

8.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Samuel

Stayed 2 nights in Jul 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Janina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING about this property is divine--the location, the amenities, the staff, the history -- it is simply the best!
Stayed 3 nights in Aug 2022

10/10 Excellent

Polina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a wonderful stay
Stayed 2 nights in Sep 2021

6/10 Okay

Berenice

Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2021

6/10 Okay

Berenice

Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was just amazing, enjoyed every second of our stay in St Wolfgang
Stayed 8 nights in Aug 2021

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Definitely not value for money
All the staff we dealt with were great, but the hotel itself was definitely not value for money. It was confusing, difficult to navigate (we were told the incorrect lift to take which resulted in a long time trying to actually find our room). In the room there were several large cobwebs which were not removed during the entire week we stayed and dead bugs on the wall which had been clearly squashed by previous visitors also remained. The pillows were dreadful and had to be all stacked up on one side to be usable. One day the towels provided were fine, however the next day they were so small it might as well have been a hand towel. Overall, disappointing for the amount it cost, was expecting more luxury.
Stayed 4 nights in Jul 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I read mixed reviews, but I had a wonderful experience at this hotel. Yes, the hotel is a little bit dated, but I feel that adds to its charm. I enjoyed a relaxing stay and took full advantage of the pool, hot tub, saunas, and steam rooms. The breakfast was delicious--great variety and tasty food. The view can't be beat. I appreciated that the hotel provided a tote bag, slippers, and robes. And the mini-bar prices were very reasonable, so we didn't need to leave the hotel for a drink.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with group
Disliked: Property conditions & facilities, room comfort
Sensational view, old outdated and overpriced.
Stunning views, unimaginable beauty, old hotel,very basic for the price, towels, linens from 1960s, totally overpriced, breakfast had a large choice, staff polite, confusing rating this overpriced facility.St Wolfgang worth a visit. Schloss Hotel on Fuschlsee is my choice for next time
Stayed 1 night in Jan 2020

10/10 Excellent

EvaMuller, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place and the location. Very peaceful as well
Stayed 1 night in Oct 2019

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Aug 2019

10/10 Excellent

Gulshan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel in a beautiful place
its a beautiful hotel in a beautiful place. The room was spacious and beautiful with an awesome lake view. The staff is helpful and friendly. I wish we could have stayed for more days. We will come back for sure.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb in every way!
Not only is the hotel charming, historic and in one of the most beautiful settings imaginable, I must commend the staff. At dinner, a piece of food lodged in my throat. The staff immediately went into action, keeping me calm, and contacting the hospital, which sent an ambulance immediately. The staff never left my side; always there to make sure that I was taken care of and, being on foreign soil, comforted me in knowing that the Austrian health care system was extremely fine (which it was...I am just fine because of them). Trust me when I say that this is a hotel that transcends it's historic roots. The people of Im Weissen Rossl are what make it great.
Stayed 1 night in Jun 2018

10/10 Excellent

Anthony P M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Put this place on your bucket list!
Excellent, knowledgeable and friendly staff and a wonderful spot
Stayed 5 nights in May 2018

6/10 Okay

thomas, england

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Location and swimming pool are the only nice thing
I booked my hotel and was late to arrive I tried to call hotel many times cause they say chick in end 7 pm they did not answer When I reached hotel there was no one at reception took lot of time to find my reservations The two stars are only for the view, swimming pool and outdoor jacuzzi Apart from that, a cold deal and staff behavior as cold as Austria's snow in January not only that they lied about hotel detail in booking and Expedia they try to mislead and hide important information such as the apartment buildings are far from the main building (which contains services like the spa swimming pool and restaurant ) for at least ten minutes, The apartment have no telephone connection to the hotel or umbrellas and are not cleaned daily it even does not have a lift so if you are in the 4th floor then good luck carrying your Heavy bags upstairs. A lake view ha ha ha. ( small windows high up need to stand to see the view ) there is no receptions at the apartment building only Cleaning lady that are difficult to communicate with This hotel is trying tho foul visited by selling them an expensive rooms in other building far away and claiming it's having same standard as the hotel they should have 2 account one for hotel and other for the apartments with 2 different prices cause they are totally different, In options that are far better at the same Lake location and with less price check out is at 10 am you better get out or you will pay 55 €/ extra hr
Stayed 2 nights in Sep 2017

4/10 Poor

jeff, la

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Tricky booking and location
The hotel is not honest and was not clear in its location .we booked what it was assumed a lake view room with considerably high rate and we found out the room is away from the lake and you have to walk a long distance to be able to use the hotel swimming pool and facilities. Moreover the room was in the 4th floor and no elevator .so you have to carry the luggage all the way up without the hotel help . The hotel parking Is not good at all and can not accommodate more than 6 cars . In general we were not happy at all.
Stayed 3 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay but with inconsistent service
I looked forward to this stay not only for its awesome lakeside pool with second to none views but also the historical background of this hotel. It was everything as described and more. Reading of its hundreds of years of historical background and significance, I was a bit nervous to book this at first because of potentially old furnishing with a range of problems but this was not a problem; renovation was done and the lakeview apartment suite I was in had a modern styling while keeping some of its historical flair. A perfect combination of the two! The pool was awesome with some "hidden gems" i.e. complimentary paddle boat, electric boat for a small fee etc. My only gripe with this stay was the inconsistency of their hotel staff and service. We were greeted with a warm welcome by the receptionist, Eszter, who was not shy to inform us of all the wonderful amenities of this hotel to get us acquainted with our one night stay. However, others the following day were not so polite when I inquired about services mentioned previously by Eszter and often I felt a secondary glare of annoyance when I kept asking - something I did not expect of a hotel such as this. Otherwise, this was overall an enjoyable stay albeit with somewhat inconsistent service at this hotel prided with hundreds of years of hospitality.
Stayed 1 night in Jun 2017

2/10 Terrible

B,C, , Boston

Liked: Cleanliness
Disliked: Staff & service
The worst staff of the hotel. No elevator!
I booked this hotel for my family. Two bedroom apartment looked pey for rfect for 5 of us. When we checked in, we got the key #106. And we got the apartment, we found it was on the fourth floor and there was no elevator. We knew in advance that the apartment was in separate building, but that was the only information we got. To my mother (84 years old) and my mother in law (83 years old), climbing up the all the stairs to the fourth was too much trouble. When I called the front to discuss about the situation, their attitude was really shocking to me. They flatly said that nothing can be done, and it was all my fault not to check before it. How would I know that 4 1/2 star hotel would not have elevator when they have the room on the fourth floor! When I checked the information on Expedia, it said that elevator was available. I mentioned this and they said that it was because I made the reservation through Expedia. If not, they could told me. I never knew as a loyal Expedia customer that they discriminate against Expedia customer! I was really annoyed to hear that, and I hope Expedia look into this incident and let me know about what you can do about it.

8/10 Good

SUN YEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely decorated and full amenities
Great welcome surprise and on check out. Very friendly service and very welcoming

6/10 Okay

Gerald

Liked: Staff & service
Disliked: Property conditions & facilities
Make SURE!
Make SURE you're staying at the proper Hotel!! We didn't read the fine print, our bad, and ended up staying in a small apartment down the road about a 2000 yards away, no shuttle, lugging our, well, luggage. Staff was courteous, but had obviously dealt with this scenario before. Really not their fault, so just read everything before you book.