4/10 Poor
Andréa
Travelled with pets, Travelled with partner
2 Jan 2025
Disliked: Staff & service, amenities
I chose this property, in part, because it offered EV chargers. Both were out of order upon our arrival, so they didn't charge us for parking.
Also, the bar and restaurant advertised were closed. Room service was available and delivered in Styrofoam containers; there's better presentation at a Holiday Inn Express .
All street traffic – as well as humans conversing on the street – could be heard from the second floor. Also heard from our room: every move of the guests in neighboring rooms; another guest woke us up at 2 a.m.
And at one point the side entrance was locked and the hotel staffed could not open it. This meant exiting the front of the hotel through the enormous iron gates, onto the public sidewalk, through the parking lot, and back again to retrieve anything from the car.
Also, only 6 neatly folded tissues were provided in the bathroom. We had to bring in our tissue box from the car.
This was not a practical, convenient, peaceful or relaxing stay.
The hotel's only positive is that it is near the Riverwalk.
Andréa
Stayed 1 night in Dec 2024