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Gloria Palace San Agustin Thalasso & Hotel

4.0 star property
Beach hotel with 3 outdoor pools, near San Agustin Beach

Photo gallery for Gloria Palace San Agustin Thalasso & Hotel

3 outdoor pools, pool umbrellas, pool loungers
Premium bedding, minibar, desk, blackout curtains
Front of property
Premium bedding, minibar, desk, blackout curtains
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Hot tub
The current price is AU$228
includes taxes & fees
30 Mar - 31 Mar

Explore the area

Map
Calle Las Margaritas, s/n, San Agustin, San Bartolomé de Tirajana, Gran Canaria, 35100
  • San Agustin Beach
    ‪10 min walk‬
  • Yumbo Shopping Center
    ‪7 min drive‬
  • Maspalomas Dunes
    ‪9 min drive‬
  • Las Palmas (LPA-Gran Canaria)
    ‪26 min drive‬

Room options

View all photos for Standard Room (1 adult + 1 child)

Premium bedding, minibar, desk, blackout curtains

Standard Room (1 adult + 1 child)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Shower/bath combination
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Sea View (2 Adults)

Premium bedding, minibar, desk, blackout curtains

Double Room, Sea View (2 Adults)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Shower/bath combination
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Sea View (3 Adults)

Premium bedding, minibar, desk, blackout curtains

Double Room, Sea View (3 Adults)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Sofa bed
  • 20 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Double Room, Sea View (2 Adults + 1 Child)

Premium bedding, minibar, desk, blackout curtains

Double Room, Sea View (2 Adults + 1 Child)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Sofa bed
  • 20 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room (2 adults)

Premium bedding, minibar, desk, blackout curtains

Double Room (2 adults)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Shower/bath combination
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room (2 adults + 1 child)

Premium bedding, minibar, desk, blackout curtains

Double Room (2 adults + 1 child)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Shower/bath combination
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Family Room (2 Adults)

Premium bedding, minibar, desk, blackout curtains

Family Room (2 Adults)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Premium bedding
Blackout curtains
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed and 2 Single Beds

View all photos for Family Room (2 Adults + 2 Children)

Premium bedding, minibar, desk, blackout curtains

Family Room (2 Adults + 2 Children)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Premium bedding
Blackout curtains
  • 28 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Double Room (3 adults)

Premium bedding, minibar, desk, blackout curtains

Double Room (3 adults)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Shower/bath combination
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Family Room (2 Adults + 1 Child)

Premium bedding, minibar, desk, blackout curtains

Family Room (2 Adults + 1 Child)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Premium bedding
Blackout curtains
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds

View all photos for Family Room (2 Adults + 3 Children)

Premium bedding, minibar, desk, blackout curtains

Family Room (2 Adults + 3 Children)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Premium bedding
Blackout curtains
  • 28 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

View all photos for Family Room (3 Adults + 1 Child)

Premium bedding, minibar, desk, blackout curtains

Family Room (3 Adults + 1 Child)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Premium bedding
Blackout curtains
  • 28 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Family Room (3 Adults)

Premium bedding, minibar, desk, blackout curtains

Family Room (3 Adults)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Premium bedding
Blackout curtains
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds

View all photos for Family Room (3 Adults + 2 Children)

Premium bedding, minibar, desk, blackout curtains

Family Room (3 Adults + 2 Children)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Premium bedding
Blackout curtains
  • 28 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

View all photos for Family Room (4 Adults + 1 Child)

Premium bedding, minibar, desk, blackout curtains

Family Room (4 Adults + 1 Child)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Premium bedding
Blackout curtains
  • 28 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

View all photos for Family Room (4 Adults)

Premium bedding, minibar, desk, blackout curtains

Family Room (4 Adults)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Premium bedding
Blackout curtains
  • 28 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Double Room Single Use

Premium bedding, minibar, desk, blackout curtains

Standard Double Room Single Use

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Sofa bed
  • 20 sq m
  • Sleeps 1
  • 2 Single Beds

View all photos for Junior Suite (2 Adults)

Premium bedding, minibar, desk, blackout curtains

Junior Suite (2 Adults)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Premium bedding
Blackout curtains
  • 42 sq m
  • Sleeps 2
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Junior Suite (2 Adults + 1 Child)

Premium bedding, minibar, desk, blackout curtains

Junior Suite (2 Adults + 1 Child)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Premium bedding
Blackout curtains
  • 42 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

About the area

San Bartolomé de Tirajana

A family-friendly stay in San Bartolomé de Tirajana awaits you at Gloria Palace San Agustin Thalasso & Hotel. You'll be 0.8 km (0.5 mi) from San Agustin Beach and 3.8 km (2.4 mi) from Yumbo Shopping Center. Highlights at this beach hotel include 2 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing day at Thalasso Gloria can include Thai massages, body wraps and body scrubs along with Ayurvedic treatments and hydrotherapy. The restaurant, Gorbea, serves Regional cuisine and is open for dinner. With 5 lounge bars and a poolside bar to choose from, you can enjoy a drink at the hotel. Enjoy access to 2 hot tubs and 2 outdoor tennis courts along with a free kids' club and a gym. Business amenities include meeting rooms and a business centre. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a Turkish bath/hammam. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of a free area shuttle. .With a stay at this 4-property class San Agustin hotel, you'll be 4 km (2.5 mi) from CITA Shopping Center and 4.7 km (2.9 mi) from Maspalomas Dunes.

What's nearby

  • San Agustin Beach - 10 min walk - 0.9 km
  • Yumbo Shopping Center - 7 min drive - 4.1 km
  • Maspalomas Dunes - 9 min drive - 5.7 km
  • Maspalomas Lighthouse - 13 min drive - 8.6 km
  • Maspalomas Beach - 15 min drive - 8.7 km

Getting around

  • Las Palmas (LPA-Gran Canaria) - 26 min drive

Restaurants

  • ‪O Canastro Gallego - ‬10 min walk
  • ‪Il Ponte Vecchio II - ‬3 min drive
  • ‪Balcon de San Agustin - ‬19 min walk
  • ‪Taberna la Caña - ‬5 min drive
  • ‪Terraza Chillout Gorbea - ‬3 min walk

About this property

Gloria Palace San Agustin Thalasso & Hotel

Beach hotel with 3 outdoor pools, near San Agustin Beach
Some rates at Gloria Palace San Agustin Thalasso & Hotel are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. At Gloria Palace San Agustin Thalasso & Hotel, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. WiFi is free in public spaces. This eco-certified hotel also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking is available.

This 4-star San Bartolomé de Tirajana hotel is smoke free.

  • 452 guestrooms or units
  • 9 levels
  • 2 dining venues
  • 5 bars or lounges
  • Conference rooms
  • Built in 1989
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar by the pool
Gloria Palace San Agustin Thalasso & Hotel offers 452 air-conditioned accommodations with minibars and coffee/tea makers. Rooms open to furnished balconies. Beds feature premium bedding. Satellite televisions are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This San Bartolomé de Tirajana hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Thalasso Gloria has massage/treatment rooms, couples treatment room(s) and outdoor treatment areas. Services include Thai massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Guests under 15 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, German, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle
  • Area shuttle
  • Free beach shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • 5 bars/lounges
  • A poolside bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Gorbea

Things to do

  • 2 hot tubs
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Library
  • Playground
  • Racquetball/squash
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Free children's club
  • Free cot
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Thai massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 4:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from May 19 2025 to May 25 2025 (dates subject to change):
  • Sauna
  • Spa
  • Spa/Beauty services
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per day
  • Only dogs and cats are allowed
  • Weight limit: 11 lb per pet
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • In-room safe fee: EUR 2.50 per day
  • A facilities fee includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and Eurocard. Cash is not accepted. 

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.

Property is also known as

Gloria Palace
Gloria Palace Hotel San Agustin
Gloria Palace San Agustin
Gloria Palace San Agustin Thalasso
Gloria Palace San Agustin Thalasso & Hotel
Gloria Palace Thalasso
Gloria Palace Thalasso & Hotel
Gloria Palace Thalasso Hotel San Agustin
Hotel Gloria Palace
San Agustin Gloria Palace
Gloria Palace San Agustin Thalasso Hotel
Gloria Palace Thalasso Hotel
Gloria Palace San Agustin Hotel San Agustin
Gloria Palace San Agustin Thalasso & Hotel Gran Canaria
Gloria San Agustin Thalasso &
Gloria Palace San Agustin Thalasso Hotel
Gloria Palace San Agustin Thalasso & Hotel Hotel

Frequently asked questions

What is the cancellation policy at Gloria Palace San Agustin Thalasso & Hotel?

Gloria Palace San Agustin Thalasso & Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Gloria Palace San Agustin Thalasso & Hotel?

As of 26 Mar 2025, prices found for a 1-night stay for 2 adults at Gloria Palace San Agustin Thalasso & Hotel on 30 Mar 2025 start from AU$227.93, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Gloria Palace San Agustin Thalasso & Hotel?

Yep, Gloria Palace San Agustin Thalasso & Hotel has a free self car park.

Are there any beaches close to Gloria Palace San Agustin Thalasso & Hotel?

Yep, Gloria Palace San Agustin Thalasso & Hotel is a short 10-minute walk from San Agustin Beach. Fun beach activities include scuba diving.

Is there a spa on site at Gloria Palace San Agustin Thalasso & Hotel?

Yep, Thalasso Gloria is available for guests. It has 2 hot tubs, a sauna and a mud bath. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages. The Spa/Beauty services will be unavailable from May 19 2025 to May 25 2025 (dates subject to change).

Does Gloria Palace San Agustin Thalasso & Hotel have a pool?

Gloria Palace San Agustin Thalasso & Hotel has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Gloria Palace San Agustin Thalasso & Hotel?

Gloria Palace San Agustin Thalasso & Hotel features 3 outdoor pools, 2 hot tubs and 2 restaurants.

What makes Gloria Palace San Agustin Thalasso & Hotel a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Gloria Palace San Agustin Thalasso & Hotel.

Is Gloria Palace San Agustin Thalasso & Hotel family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Gloria Palace San Agustin Thalasso & Hotel is a hit with families.

Is there a free airport shuttle available at Gloria Palace San Agustin Thalasso & Hotel?

No, Gloria Palace San Agustin Thalasso & Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Gloria Palace San Agustin Thalasso & Hotel?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Gloria Palace San Agustin Thalasso & Hotel?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Gloria Palace San Agustin Thalasso & Hotel?

Cats and dogs are welcome at Gloria Palace San Agustin Thalasso & Hotel, with food and water bowls on offer. Just so you know, there's a weight limit of up to 5 kg per pet.

Gloria Palace San Agustin Thalasso & Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 436 out of 1000 reviews
Rating 8 - Good. 400 out of 1000 reviews
Rating 6 - Okay. 107 out of 1000 reviews
Rating 4 - Poor. 37 out of 1000 reviews
Rating 2 - Terrible. 20 out of 1000 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Serena Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was exactly as described, staff were lovely and Hotel was beautiful. Would definitely recommend
Stayed 5 nights in Sep 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely TBF, the evening meals was a free for all. Went out for dinners instead so b&b is a good option. Local area looks a little run down, but it's not lovely restaurants just not what I'm used to 👍
Stayed 4 nights in Nov 2024

8/10 Good

Rasmus

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Nov 2024

10/10 Excellent

Elizabeth, Inver Grove Heights

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff - all very friendly. Clean facilities
Stayed 5 nights in Nov 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasing hotel. Excellent staff, comfortable rooms, evening entertainment good, very wide range of food in restaurant.
Stayed 7 nights in Nov 2024

2/10 Terrible

Ingela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket att önska!
Dåligt städat och personal som inte bjöd på några leenden, tyvärr. Avsaknad av leenden, trevligt bemötande och service!
Stayed 7 nights in Nov 2024

10/10 Excellent

Pedro

Stayed 6 nights in Nov 2024

8/10 Good

Ionut Gabriel

Stayed 7 nights in Oct 2024

4/10 Poor

Marcus

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 10 nights in Nov 2024

10/10 Excellent

Stephen mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, stayed in the family room which had plenty of room. We went all inclusive which had a good choice of food, if you didn’t go all inclusive you would struggle to find many restaurants in the San Agustin area you would need to go further afield
Stayed 8 nights in Oct 2024

10/10 Excellent

Adam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Foid was a bit cold
Stayed 6 nights in Oct 2024

6/10 Okay

Richard

Travelled with family
Liked: Room comfort
Stayed 7 nights in Oct 2024

8/10 Good

Thomas

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the hotel for a half-term break. We had a nice and enjoyable week. The accommodation was clean and tidy, we stayed in a family room which was spacious and well equipped for a family. The hotel facilities are good, but many are not available for under sixteens. The pool area can get crowded. But overall the hotel was good. The staff were polite and attentive.
Stayed 7 nights in Oct 2024

10/10 Excellent

Adam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was cold

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
couldn't fault the hotel. Lovely rooms. spotlessly clean and good range of food options at the buffet.
Stayed 4 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A room with a view
We had a one-week amazing stay on the second floor with our own balcony. The room was very inviting and the many activity facilities of the hotel was enough for us to always stay stimulated. Very friendly staff. Would warmly recommend.
Stayed 7 nights in Oct 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time, good breakfast, and dinner, plenty to choose from
Stayed 10 nights in Sep 2024

10/10 Excellent

Karen Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t really fault the hotel. I had the most amazing time as a solo traveller. My room was really spacious and had everything you could need. My hairdryer was broken but fixed within a few hours of drawing attention to it. The entertainment team were great for the daily activities, the water aerobics were difficult as the pool was too deep though. Food was good, lots of choice and the staff were friendly and efficient. If I could pick anything for improvement it would be to replenish the milk and coffee in the room as I ran out and to better advertise what entertainment was on during the day and evening and where. I missed all the yoga and stretching as didn’t realise it was on until the last day and only realised there was daytime activities from being in the right place at the right time.
Stayed 4 nights in Oct 2024

8/10 Good

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2024

10/10 Excellent

Michelle

Stayed 7 nights in Oct 2024

6/10 Okay

Verified traveller

Liked: Amenities
Overall the hotel and facilities were ok. I noticed a dried up contact lense on the bathroom floor from the previous occupant, so cleaning could have been better. I paid for my stay on arrival and was asked again to pay when leaving. Upon informing them I had paid and showing them the bank transaction I was treated rather rudley with no one seeming to believe me despite the clear proof. This was clearly a mistake they had made and rather than an appolgy and thanking me for my stay they simply informed me I could leave. Reception staff could work on their manners. Ruined what was othwise an alright time.
Stayed 5 nights in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2024

4/10 Poor

Gary

Liked: Cleanliness, staff & service
Stayed 11 nights in Jul 2024

8/10 Good

Michael Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024