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Hotel Casa de Familia de San Cristobal

3.5 star property
Colonial hotel with 24-hour front desk and restaurant

Photo gallery for Hotel Casa de Familia de San Cristobal

Front of property
Deluxe Suite | Courtyard view
Junior Suite | Living area
Standard Room, 2 Double Beds
Terrace/patio

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Breakfast available
  • Laundry
  • Parking included
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
The current price is AU$116
includes taxes & fees
8 Apr - 9 Apr

Explore the area

Map
Av. 5 de Mayo no. 12, esq. c/ Calle 1 de Marzo, San Cristóbal de las Casas, CHIS, 29200
  • Mesoamerican Museum of Jade
    ‪2 min walk‬
  • San Cristóbal de las Casas Cathedral
    ‪4 min walk‬
  • Santo Domingo Handicraft Market
    ‪10 min walk‬
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪72 min drive‬

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Heating
Flat-screen TV
Fan
Separate bedroom
Hairdryer
Private bathroom
Free bottled water
Coffee/tea maker
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Heating
Flat-screen TV
Fan
Hairdryer
Private bathroom
Free bottled water
Coffee/tea maker
Minibar
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

Highlights

Heating
Flat-screen TV
Fan
Separate bedroom
Hairdryer
Private bathroom
Free bottled water
Coffee/tea maker
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Highlights

Heating
Flat-screen TV
Fan
Hairdryer
Private bathroom
Free bottled water
Coffee/tea maker
Minibar
  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Heating
Flat-screen TV
Fan
Hairdryer
Private bathroom
Free bottled water
Coffee/tea maker
Minibar
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Highlights

Heating
Flat-screen TV
Fan
Hairdryer
Private bathroom
Free bottled water
Coffee/tea maker
Minibar
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

About the area

San Cristóbal de las Casas

Hotel Casa de Familia de San Cristobal places you in the centre of San Cristóbal de las Casas, steps from Mesoamerican Museum of Jade and within a short 5-minute stroll of Plaza 31 de Marzo. Highlights at this Colonial hotel include a restaurant and in-room free WiFi. .The family restaurant, Yuria Arte Culinario, serves Mexican cuisine and is open for breakfast. Other amenities include free Wi-Fi in public areas and laundry facilities. English breakfast is available daily between 8:00 AM and noon. There's also the convenience of free self parking. .Sights within a 10-minute walk of this 3.5-property class De La Merced hotel include San Cristóbal de las Casas Cathedral and Ex-Convent of Santo Domingo.

What's nearby

  • Mesoamerican Museum of Jade - 2 min walk - 0.2 km
  • Plaza 31 de Marzo - 4 min walk - 0.4 km
  • San Cristóbal de las Casas Cathedral - 4 min walk - 0.4 km
  • Ex-Convent of Santo Domingo - 6 min walk - 0.6 km
  • Santo Domingo Handicraft Market - 10 min walk - 0.8 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 72 min drive

Restaurants

  • ‪El Fogon de Jovel - ‬2 min walk
  • ‪Casa de Ahn - ‬2 min walk
  • ‪Tarumba Restaurant - ‬2 min walk
  • ‪Tamales Regionales - ‬1 min walk
  • ‪Restaurante Long Cheng - ‬1 min walk

About this property

Hotel Casa de Familia de San Cristobal

Colonial hotel with 24-hour front desk and restaurant
There's a restaurant on site. WiFi is free in public spaces. A terrace, tour/ticket assistance, and a garden are also featured at Hotel Casa de Familia de San Cristobal. Limited free parking is available on a first-come, first-served basis.

This Colonial San Cristóbal de las Casas hotel is smoke free.

  • 11 guestrooms or units
  • 2 levels
  • 2 buildings
  • Built in 1825
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Tour and ticket information
  • Terrace
  • Garden
  • Fireplace in lobby
  • No smoking on site
  • Dining venue
Hotel Casa de Familia de San Cristobal offers 11 accommodations with minibars and a safe. 32-inch flat-screen televisions come with premium digital channels. Bathrooms include a shower and hairdryers.

This San Cristóbal de las Casas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Languages

Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site parking

Food and drink

  • Daily English breakfast available 8:00 AM to noon for a fee: MXN 120 per person
  • A restaurant

Restaurants on site

  • Yuria Arte Culinario

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Fan
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash Breakage deposit: MXN 500 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately MXN 120.00 per person
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • There is limited hot water on site.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Casa Familia San Cristóbal San Cristóbal de las Casas
Hotel Casa Familia San Cristóbal
Casa Familia San Cristóbal San Cristóbal de las Casas
Casa Familia San Cristóbal
Hotel Casa Familia San Cristóbal San Cristobal de las Casas
Hotel Casa Familia San Cristóbal
Hotel Hotel Casa de Familia San Cristóbal
Hotel Casa de Familia San Cristóbal San Cristobal de las Casas
Casa Familia San Cristóbal
Casa Familia San Cristóbal San Cristobal de las Casas
Casa Familia San Cristobal

Frequently asked questions

What is the cancellation policy at Hotel Casa de Familia de San Cristobal?

Hotel Casa de Familia de San Cristobal offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Casa de Familia de San Cristobal?

As of 5 Apr 2025, prices found for a 1-night stay for 2 adults at Hotel Casa de Familia de San Cristobal on 8 Apr 2025 start from AU$116.19, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Casa de Familia de San Cristobal?

Yep, Hotel Casa de Familia de San Cristobal has a free self car park. Onsite parking is limited.

Does Hotel Casa de Familia de San Cristobal serve breakfast?

You bet, English breakfast is available daily between 8:00 AM and noon.

Is there a free airport shuttle available at Hotel Casa de Familia de San Cristobal?

No, Hotel Casa de Familia de San Cristobal does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Casa de Familia de San Cristobal?

Yep, you can grab a meal at Hotel Casa de Familia de San Cristobal's onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at Hotel Casa de Familia de San Cristobal?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Casa de Familia de San Cristobal?

No, pets are not allowed.

Hotel Casa de Familia de San Cristobal Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 162 out of 193 reviews
Rating 8 - Good. 21 out of 193 reviews
Rating 6 - Okay. 6 out of 193 reviews
Rating 4 - Poor. 3 out of 193 reviews
Rating 2 - Terrible. 1 out of 193 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Mercedes

Travelled with family
Liked: Amenities
todo bien
Stayed 2 nights in Dec 2024

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was excellent
Stayed 3 nights in Jul 2024

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Ruth, Encinitas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I stayed here and had a great stay.
Stayed 4 nights in Mar 2024

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff and hotel located in walking distance of restaurants and activities in the town
Stayed 5 nights in May 2024

10/10 Excellent

Irineo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the vibe and architecture of the building.
Stayed 6 nights in Mar 2024

10/10 Excellent

Ivana Papandrea Gonzalez

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A
Very nice hotel in excellent location a couple of blocks from the city center. Staff was friendly, grounds were immaculate, and the room was beautiful. We felt so safe that we’d sleep with the sliding door completely open. Would definitely stay here again
Stayed 3 nights in Mar 2024

10/10 Excellent

Azalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó mi estancia en este hotel. El personal de recepción y del restaurante muy amables y servicial. Resolvieron cualquier duda que tuve. Mi habitación siempre muy limpia y con lo necesario, la cama muy cómoda y olía muy bien.
Stayed 7 nights in Dec 2023

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best!
Beautiful place, excellent courtesy.
Stayed 5 nights in Dec 2023

8/10 Good

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property. Lovely staff. The only thing is I didn’t realise my bedroom had no window I could see out of. Which is not ideal for long stays of if you plan to work remotely from the room.
Stayed 2 nights in Dec 2023

10/10 Excellent

Salvador

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it, very nice and excellent staff

10/10 Excellent

Violeta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For my wife and I, this Hotel is a great discovery in San Cristobal de las Casas. It is a house that was transformed into a Hotel only in 2019 and then had to close due to the pandemic. . . It is a magnificent European-style house with only 11 rooms. It could very well be classified as a Boutique Hotel. The location is very close to the main square and its surroundings (La Merced neighborhood). When we return to Chiapas, to San Cristobal this will be our first option because it is a place that invites you not to leave it, or to always return.
Stayed 2 nights in Nov 2023

10/10 Excellent

RAUL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Hilda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved loved this property! Staff is nice and helpful hotel is clean and lovely. 10 out of 10 .

10/10 Excellent

Sarah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even more beautiful than the online photos. We loved our stay here.
Stayed 5 nights in Nov 2023

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice
Stayed 1 night in Nov 2023

10/10 Excellent

Sandra

Stayed 3 nights in Nov 2023

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really got lucky finding this property. This is one of the prettiest places we've stayed. Everyone was super nice and helpful. It had everything we needed and more. Highly recommend!
Stayed 4 nights in Oct 2023

10/10 Excellent

LAURA

Liked: Cleanliness, staff & service, property conditions & facilities
It is beautiful and great service
Stayed 4 nights in Oct 2023

10/10 Excellent

Robert Lockwood

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a charming hotel in the traditional style a few blocks from the main dining and shopping area. The staff was fantastic and the hotel was beautiful. They need to take a planer to some of the doors though because they were difficult to open and shut. The hotel West charming and I will return.
Stayed 4 nights in Jun 2023

6/10 Okay

Cristina, El Paso

Travelled with family
Liked: Cleanliness
Nice hotel, great location but personnel doesn't provide you with right instructions for the tours, also it's super humid and rooms don't have AC units so make sure you ask for an electrical fan to make yourself a lit comfortable.
Stayed 5 nights in May 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Property was awesome. Potable water in the hotel. San Cris is a great destination.
Stayed 4 nights in May 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was comfortable and the staff are SO friendly and helpful. I felt safe and relaxed while there. The downsides: the room I was in got basically zero wifi, and effectively had no windows (a clerestory up top let in a little light but no air), which I find to be a bummer. The upsides: I got incredibly ill while I was staying here (NOT related to the hotel) and I was so well cared for and looked after by everyone, especially the young man who staff s the front desk overnight. I *wish* I had been well enough to take advantage of all the help this team was willing to provide in terms of finding things to do and getting out of town to see the sights. Next time!
Stayed 4 nights in Apr 2023

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly helpful and always very nice to assist us with anything. The hotel is beautiful and the grounds are calming.
Stayed 5 nights in Mar 2023

10/10 Excellent

RAUL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and cozy
Stayed 2 nights in Mar 2023