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Hotel Jardines del Carmen

3.0 star property
Hotel in San Cristóbal de las Casas with rooftop terrace and 24-hour front desk

Photo gallery for Hotel Jardines del Carmen

Exterior
Interior
Standard Apartment, 1 King Bed | Terrace/patio
Standard Room, 1 King Bed
Standard Apartment, Multiple Beds | Private kitchen

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Room service
  • Laundry
  • Parking included
  • 24/7 front desk
  • Housekeeping
The current price is AU$84
includes taxes & fees
27 Apr - 28 Apr

Explore the area

Map
Av. Ignacio Allende No. 22, San Cristóbal de las Casas, CHIS, 29250
  • Santo Domingo Handicraft Market
    ‪7 min walk‬
  • Plaza 31 de Marzo
    ‪7 min walk‬
  • San Cristóbal de las Casas Cathedral
    ‪9 min walk‬
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪71 min drive‬

Room options

View all photos for Standard Apartment, 1 King Bed

Standard Apartment, 1 King Bed

Standard Apartment, 1 King Bed

Highlights

Patio
Free cots/infant beds
Dining table
Smart TV
Down duvet
Separate bedroom
Private bathroom
Cable channels
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Apartment, Multiple Beds

Standard Apartment, Multiple Beds | Private kitchen

Standard Apartment, Multiple Beds

Highlights

Patio
Free cots/infant beds
Dining table
Smart TV
Down duvet
2 bedrooms
Private bathroom
Cable channels
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds

Highlights

Patio
Free cots/infant beds
Smart TV
Down duvet
Private bathroom
Cable channels
Daily housekeeping
Wardrobe
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

Highlights

Patio
Free cots/infant beds
Smart TV
Down duvet
Private bathroom
Cable channels
Daily housekeeping
Wardrobe
  • Sleeps 2
  • 1 King Bed

About the area

San Cristóbal de las Casas

Hotel Jardines del Carmen puts you in the heart of San Cristóbal de las Casas, within just a 10-minute stroll of Arches of Carmen and Ciudad Cuauhtemoc. Highlights at this hotel include in-room free WiFi, free high-speed Internet and patios. .This pet-friendly hotel offers free WiFi in public areas, a rooftop terrace and a 24-hour front desk. Added amenities include laundry facilities, a garden and tour/ticket assistance. There's also the convenience of free self parking. .Sights within a 10-minute walk of this 3-property class San Cristóbal de las Casas hotel include Church of San Cristobal and Amber Museum of Chiapas.

What's nearby

  • Santo Domingo Handicraft Market - 7 min walk - 0.6 km
  • Plaza 31 de Marzo - 7 min walk - 0.6 km
  • Mesoamerican Museum of Jade - 8 min walk - 0.7 km
  • San Cristóbal de las Casas Cathedral - 9 min walk - 0.8 km
  • Ex-Convent of Santo Domingo - 14 min walk - 1.2 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 71 min drive

Restaurants

  • ‪El Meson del Taco - ‬3 min walk
  • ‪Taqueria el Charrito - ‬5 min walk
  • ‪Yik Café, Carmen - ‬5 min walk
  • ‪Tacos Mexico Lindo - ‬4 min walk
  • ‪Huaraches el Primo - ‬5 min walk

About this property

Hotel Jardines del Carmen

Hotel in San Cristóbal de las Casas with rooftop terrace and 24-hour front desk
Hotel Jardines del Carmen offers its guests a rooftop terrace, tour/ticket assistance, and a garden. WiFi is free in public spaces. Hotel Jardines del Carmen also features laundry facilities, room service (during limited hours), and a front desk safe. Self parking is free.

Smoking is allowed in designated areas at this 3-star San Cristóbal de las Casas hotel.

  • 25 guestrooms or units
  • Terrace on the roof
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • Bellhop
  • Smoking in designated areas
Hotel Jardines del Carmen offers 25 accommodations, which are accessible via exterior corridors and feature free toiletries. Rooms open to patios. Smart televisions come with cable channels.

Bathrooms include a shower. This San Cristóbal de las Casas hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 50+ Mbps. An iron/ironing board, hairdryers and change of towels can be requested. Housekeeping is provided on a daily basis.

Languages

Spanish

Similar properties

Double Room, 2 Queen Beds

Hotel Cielo y Selva, San Cristobal de las Casas

  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Room service
4.3 out of 5, Excellent, 86 reviews
The price is AU$57
includes taxes & fees
28 Apr - 29 Apr
Hotel Cielo y Selva, San Cristobal de las Casas

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Family friendly

  • Free cot
  • Laundry facilities
  • Travel cot

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 1 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 150 per pet (varies based on length of stay)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 150 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. Cashless payment methods are available for all transactions.

Property is also known as

Hotel Jardines Carmen San Cristobal de las Casas
Hotel Jardines del Carmen San Cristobal de las Casas
Jardines del Carmen
Jardines del Carmen San Cristobal de las Casas
Hotel Jardines Carmen
Jardines Carmen San Cristobal de las Casas
Hotel Andador Jardines
Jardines Del Carmen
Hotel Jardines del Carmen Hotel
Hotel Jardines del Carmen San Cristóbal de las Casas
Hotel Jardines del Carmen Hotel San Cristóbal de las Casas

Frequently asked questions

What is the cancellation policy at Hotel Jardines del Carmen?

Hotel Jardines del Carmen offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Jardines del Carmen?

As of 11 Apr 2025, prices found for a 1-night stay for 2 adults at Hotel Jardines del Carmen on 27 Apr 2025 start from AU$84.16, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Jardines del Carmen?

Yep, Hotel Jardines del Carmen has a free self car park.

Is Hotel Jardines del Carmen family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds and travel cots in the guestrooms, it's no surprise that Hotel Jardines del Carmen is a hit with families.

Is there a free airport shuttle available at Hotel Jardines del Carmen?

No, Hotel Jardines del Carmen does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Jardines del Carmen?

Check-in begins at 1 PM. Check-out time is noon.

Hotel Jardines del Carmen Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 15 out of 68 reviews
Rating 8 - Good. 26 out of 68 reviews
Rating 6 - Okay. 16 out of 68 reviews
Rating 4 - Poor. 8 out of 68 reviews
Rating 2 - Terrible. 3 out of 68 reviews

8.0/10

Cleanliness

7.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Ercilda

Liked: Cleanliness
Bom!
Stayed 1 night in Aug 2021

4/10 Poor

Luis, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities
Cozy n Cold
Cold weather and no hot water. By the time we had warm water it was checkout time. Continental breakfast consisted of small sweet bread, coffee,tea and ripe bananas, a few apples.
Stayed 1 night in Dec 2017

4/10 Poor

Elisabeth, Australia

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice staff, noisy place
Staff were very nice to me each time I pointed out there was no hot water in the shower, and I was the only guest that week. Amazingly, it took until my last morning for the hot water to work properly. They did issue me with a refund.
Stayed 5 nights in Nov 2017

8/10 Good

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities
Jardines
No heat.
Stayed 2 nights in Nov 2017

8/10 Good

Jorge , Tabasco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price, excellent staff, great location.
Good price, excellent staff, great location. very good attention , the days we were there , were fine. Great attention of the team hotel .

6/10 Okay

Tim, Exmouth

Disliked: Cleanliness, property conditions & facilities, room comfort
San Cristobal Chiapas!!
Vheap hotel locatef in the centre of San Cristobal with parking Great for sightseeing but was very old and basic We only returned to the hotel at 11pm in the night so was ok for us

10/10 Excellent

Tom, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and chilled out with friendly staff
This was a very nice quiet and clean place with comfy beds and a good size bathroom. Shower took a while to heat up but thats a miniscule complaint. The staff were very friendly and available all hours of the night if need be. Its a 2 minute walk from the scenic church with 500 stairs and at most a 10 minute walk from the zoccalo and the popular restaraunts and bars. So its very tranquil. The price is good too considering what you get in return.

6/10 Okay

David, Kansas City

Liked: Cleanliness, staff & service, property conditions & facilities
Weekend get away
The hotel was clean and comfortable. Only a 5 minute walk from the city center. Neighborhood was quiet and the room for the money was a good deal. Hotel staff was friendly and helpful.

8/10 Good

steve, brisbane, australia

Liked: Cleanliness, property conditions & facilities, room comfort
great position
it is a short walk from the bus stop and to the centre of town, so a great position. I had one of the roof top rooms and the other one was not occupied so I had the roof balcony to myself. the room was clean and the bed was comfortable. I think some pervious reviewers had problems with the hot water. I did not. the staff did not offer help but would help if asked. I would definitely stay here again.

6/10 Okay

Verified traveller

Liked: Staff & service
Jardines del Carmen
This is a bare bones, simple hotel, and is perfect for someone who does not want a fancy hotel. The only drawback is that although it is walking distance to the town center, the sidewalks are narrow and it is necessary to walk part of the way in the street. We would stay there again.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
OK, but there are better hotels
I was rather disappointed with the hotel. The biggest factor was that their hot water was non-existent. One had to ask them to turn it on, and then it would take at least an hour sometimes more for it to actually come in. Sometimes I just gave up and took a cold shower which was not fun. The rooms are more run down than their web page lets on as well. There are better hotels in the same price range that don't have these issues. Go with them.

8/10 Good

Harold, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and Helpful
Our van from the border dropped us off in the center of town during a terrential downpour. After hopping into a cab for the hotel we were completely soaked well above our ankles. As we checked in the hotel desk volunteered to dry our clothes and shoes. We found this offer impressive for this part of the world. The hotel itself is quiet with little areas outside the room to go online or meet with someone. Their internet service was excellent. The room was clean with large windows looking into the couryard. The bed was comfortable. But perhaps above all else, the water in the shower had excellent pressure and was HOT!

6/10 Okay

Daria, Florence, Italy

Liked: Cleanliness
Disliked: Room comfort
Nice location
It was nice and clean considering the mexican standards. At the beginning we didn't get warm water from the shower and the flush of the wc was not working but the staff waas fast to solve the problems.

8/10 Good

Pablo, Mexico

Liked: Cleanliness
Disliked: Staff & service
Not a great value
The comfort and the service where not at the level I would expect at the price paid. The hotel is reasonably close to the city center, but the street it is on is not very nice; a lot of cars speed along a narrow street with almost no sidewalks. The service and facilities were quite basic, it would be OK for a European hotel, but in Mexico you can usually get a much better hotel for that price.

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
close to every thing hotel room was cold !

4/10 Poor

Annette, WI

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel Jardines del Carmen, san cristobal, chiapas,
We had booked the room for four nights but checked out after the first night. The room had stained carpeting, the toilet leaked, the closet doors were off the tracks, the bed was very low and uncomfortable, and it was very far from the center of town, restaurants, etc. The hotel clerk was very helpful and booked us into another hotel owned by the same company, Los Jardines del Centro. This hotel was beautiful, well maintained, and in a great location.

6/10 Okay

SAM, San Ramon, CA

Liked: Cleanliness, property conditions & facilities
It is an ok hotel
Hotel location is main concern and staff didn't speak any english. Otherwise it looks nice with bright paint and decorations etc.

8/10 Good

David, Toronto, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Good value hotel close to the centre of the city
We stayed at this hotel twice, on the first arrival in San Cristobal, and on our second arrival after returning from Tapachula. The hotel is simple, but clean, secure, and a 5 minute walk to the major walking areas of the city. One nice bonus is the solid wifi signal found, allowing us to communicate with home every night we returned to the hotel. The hotel also has a nice terrace at the top, overlooking the street and surrounding neighborhood. There are some nice flowers up there, along with tables and chairs. It's a nice place to spend some quiet time. The only real negative I can think of is the fact that the place doesn't have a restaurant. If you want breakfast before setting out somewhere, you have to walk a few minutes to the central plaza area. This was not a huge deal for us, but for some people, this might be a deal breaker. Overall, this hotel represents great value, and is in a convenient location (bonus: only a 5 minute drive to the bus station) allowing you to walk without having to pay for a taxi to get everywhere! If you're looking for a 5 star hotel, move along, but if you're looking for value, cleanliness, king size bed, and peace and quiet with a central location, this is a good choice! Most people don't spend more than a couple of days in San Cristobal, so this place is a good choice for a rest stop for weary travelers!

10/10 Excellent

Rene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limpieza y presentacion
Muy tranquilo y limpio
Stayed 3 nights in Aug 2024

8/10 Good

Arturo

Liked: Cleanliness, property conditions & facilities, room comfort
El cuarto muy cómodo pero al quedar cerca de la recepción se oía mucho el timbre en la madrugada y las voces. Además fueron dos veces a pedirnos que reacomodaramos el auto.
Stayed 2 nights in Aug 2024

10/10 Excellent

Isaac

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Arturo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Thelma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buenas atención, limpio y cómodo.!! Recomendable 👍
Stayed 1 night in Jul 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estuvo bien se batalla mucho en el estacionamiento.
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021