Ratings based on 997 Verified Reviews

Real reviews from guests who’ve stayed
3.4 out of 5
69% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.4 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
1 out of 5
by A verified traveller

Posted 15 Dec. 2021 on Hotels
Ok hotels.com your not going to let me know it’s a crack hotel? Homeless incampments
Comment from Hotel Management
18 Dec. 2021 by Manager, Hotel Management
Thank you for taking the time to leave your feedback. I am appalled to hear that you did not feel safe during your most recent stay with us. I want to assure you that we take the security of our guests extremely seriously. We do whatever is within our control to create a peaceful, safe and hospitable environment. Your comment has been forwarded to the management and will be discussed with the security and front desk staff.
5 out of 5
by A verified traveller

Posted 10 Dec. 2021 on Hotels
Comment from Hotel Management
12 Dec. 2021 by Manager, Hotel Management
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,
5 out of 5
by A verified traveller

Posted 7 Dec. 2021 on Hotels
Comment from Hotel Management
8 Dec. 2021 by Manager, Hotel Management
We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,
3 out of 5
by A verified traveller

Posted 6 Dec. 2021 on Hotels
We made a reservation for a king bed and we ended up with two full beds. The pool was in need of cleaning.Overall, very basic experience. I would not book here again.
Comment from Hotel Management
7 Dec. 2021 by Manager, Hotel Management
Thank you for taking the time to share your comments regarding our bed and comments about our pool. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.
4 out of 5
by A verified traveller

Posted 3 Dec. 2021 on Hotels
Comment from Hotel Management
4 Dec. 2021 by Manager, Hotel Management
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,
3 out of 5
by A verified traveller

Okay but could be improved

Posted 29 Nov. 2021 on Hotels
Overall it was an okay stay. The rooms don’t look as good as the pictures and half the hotel was maybe burnt down or being reconstructed, I’m not sure but very off putting. The first room we stayed in had ants in the tub and bathroom area. We were able to switch rooms and thankfully that room was much better. The staff could have been a little friendlier as well.
Comment from Hotel Management
30 Nov. 2021 by Manager, Hotel Management
Thank you for sharing your experience with us. We appreciate the input referring to our staff and area. We hope you'll return to see how we continue to improve our service and hospitality.
4 out of 5
by A verified traveller from San Gabriel

Posted 27 Nov. 2021 on Expedia
The room was newly updated and very clean. The bed and pillows were comfortable.
Comment from Hotel Management
28 Nov. 2021 by Manager, Hotel Management
Thank you for your valuable opinion regarding our bed and comments about our pillows. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.
1 out of 5
by A verified traveller

Posted 27 Nov. 2021 on Expedia
We stayed there for 5 nights and our room was not cleaned once, and they are not serving breakfast.
Comment from Hotel Management
28 Nov. 2021 by Manager, Hotel Management
On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our breakfast and comments about our room. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.
5 out of 5
by A verified traveller

Posted 23 Nov. 2021 on Hotels
Comment from Hotel Management
24 Nov. 2021 by Manager, Hotel Management
"Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.
5 out of 5
by A verified traveller

Posted 19 Nov. 2021 on Hotels
Comment from Hotel Management
20 Nov. 2021 by Manager, Hotel Management
On behalf of our entire staff thank you for staying with us and for rating your stay.,