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Santa Cruz Plaza

4.0 star property
Family-friendly hotel connected to the convention centre in Santa Cruz with a full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Santa Cruz Plaza

Outdoor pool, pool loungers
Arcade
Front of property - evening/night
Lobby
Standard Twin Room

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • Gym
  • Air conditioning
  • Parking included
  • 24/7 front desk

Explore the area

Map
Plaza De Armas 286, Santa Cruz, O'Higgins, 3130665
  • Plaza de Armas
    2 min walk
  • Museo de Colchagua
    3 min walk
  • Laura Hartwig Winery
    15 min walk

Room options

View all photos for Suite

Suite

Suite

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Designer toiletries
Shower/bath combination
Private bathroom
  • 42 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Designer toiletries
Shower/bath combination
Private bathroom
  • 27 sq m
  • Sleeps 1
  • 2 Queen Beds

View all photos for Junior Studio Suite

Junior Studio Suite

Junior Studio Suite

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Designer toiletries
Shower/bath combination
Private bathroom
  • 33 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Designer toiletries
Shower/bath combination
Private bathroom
  • 27 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Suite, 1 Double Bed

Deluxe Suite, 1 Double Bed

Deluxe Suite, 1 Double Bed

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
Designer toiletries
Shower/bath combination
  • 52 sq m
  • Sleeps 1
  • 1 Double Bed

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Front of property

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The price is AU$225
for 1 night
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About the area

Santa Cruz

Santa Cruz Plaza puts you in the heart of Santa Cruz, connected to the convention centre and within steps of Plaza de Armas and Museo de Colchagua. Highlights at this family-friendly hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering can include massages, body wraps and body scrubs along with access to the sauna and steam room. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the free kids' club, 24-hour gym, sauna and pool loungers. Business amenities include a meeting room, a conference centre, and a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. There's also free valet parking, along with the convenience of an area shuttle. .Places within a 30-minute walk of this 4-property class Santa Cruz hotel include Laura Hartwig Winery and Colchagua Campo y Vino.

What's nearby

  • Museo de Colchagua - 3 min walk
  • Laura Hartwig Winery - 15 min walk
  • Colchagua Campo y Vino - 3 min drive
  • Casino Colchagua - 3 min drive
  • Lapostolle Clos Apalta Winery - 16 min drive

Getting around

  • Santiago (SCL-Arturo Merino Benitez) - 124 min drive

Restaurants

  • ‪Doggis - ‬7 min walk
  • ‪Katarkura Schop - ‬5 min walk
  • ‪Club Social Santa Cruz - ‬1 min walk
  • ‪Restaurant Ojeda - ‬11 min walk
  • ‪Sumaq Ñusta Santa Cruz - ‬6 min walk

About this property

Santa Cruz Plaza

Family-friendly hotel connected to the convention centre in Santa Cruz with a full-service spa
Santa Cruz Plaza offers its guests a full-service spa, an outdoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Public spaces have free WiFi.

A business centre and a meeting room are available. A 24-hour fitness centre, a rooftop terrace, and a complimentary children's club are also featured at the family-friendly Santa Cruz Plaza. Self parking and valet parking are free. The property offers extended parking privileges.

This 4-star Santa Cruz hotel is smoke free.

  • 116 guestrooms or units
  • 4 levels
  • 2 buildings
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
  • Swim-up bar
Santa Cruz Plaza offers 116 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. LCD televisions come with cable channels.

Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers. This Santa Cruz hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar

Restaurants on site

  • Los Varietales

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Free children's club
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Free children's club
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CLP 62.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CLP 62.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve access to the heated pool. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard and cash.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Santa Cruz Plaza
Santa Cruz Plaza
Santa Cruz Plaza Hotel
Santa Cruz Plaza Santa Cruz
Santa Cruz Plaza Hotel Santa Cruz

Frequently asked questions

What is the cancellation policy at Santa Cruz Plaza?

Santa Cruz Plaza offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Santa Cruz Plaza?

Yep, Santa Cruz Plaza has a free self car park and free valet parking.

Is there a spa on site at Santa Cruz Plaza?

Yep, there is an onsite spa at Santa Cruz Plaza. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Santa Cruz Plaza have a pool?

Santa Cruz Plaza has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Is Santa Cruz Plaza family-friendly?

You bet! With amenities such as a free children's club and supervised childcare, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Santa Cruz Plaza is a hit with families.

Is there a free airport shuttle available at Santa Cruz Plaza?

No, Santa Cruz Plaza does not offer an airport shuttle service.

Is there a bar or restaurant at Santa Cruz Plaza?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Santa Cruz Plaza?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Santa Cruz Plaza?

No, only service animals are allowed.

Santa Cruz Plaza Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 152 out of 295 reviews" "
Rating 8 - Good. 86 out of 295 reviews" "
Rating 6 - Okay. 42 out of 295 reviews" "
Rating 4 - Poor. 9 out of 295 reviews" "
Rating 2 - Terrible. 6 out of 295 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Bad night
Hotel is mostly fine. The room is ok but the bathrooms are uncomfortable. The hotel has a museum attached to it that it’s truly interesting. The restaurant I s fine and breakfast is good. Our last night they apparently planned some repairs in the room above use so at 2 in the morning we had enough and had to get dress and go to the lobby to complain, few minutes latter they stopped the work.
Stayed 2 nights in Aug 2024

6/10 Okay

Verónica

Stayed 3 nights in Jul 2024

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property, incredible service
Wow! We had a fantastic time at the Santa Cruz Plaza hotel. From the moment we arrived, the staff was extremely attentive and helpful. The property is beautiful, restaurant delicious, and it’s very conveniently located. Parking was easy and secure, too. A big thanks to the hotel staff for going above-and-beyond. Highly recommend!
Stayed 2 nights in Jun 2024

10/10 Excellent

Sylvia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent amenities. Great restaurant. Professional staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Marintan

Stayed 1 night in Mar 2024

8/10 Good

Elvira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in Feb 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in the wine country
The Plaza is a gem in the wine country. It is old but well maintained. The architecture is interesting and features many items like bas relief sculpture and stained glass. We had a comfortable room facing an inner courtyard which was quiet. Outside rooms on the plaza might have a lot of traffic noise. The grounds are beautiful, with a small stream running through the property. The restaurant opens onto a pleasant, tree shaded outside courtyard by the outdoor pool. The is an indoor pool and spa but we did not visit. We had good lunch on the day we arrived. We went to breakfast each morning and found very mixed results, ranging from a great omelette bar on the weekend to weekday buffet that featured cold, hard bacon and lukewarm, mostly liquid scrambled eggs. The service was attentive and friendly, however. The concierge, Pablo, was fantastic. We had a great time chatting with him and getting laughs for our weak attempts at Spanish (we are English speakers, and found most of the staff could handle this well). He helped us plan excursions into the wine country, recommended great places to eat, and gave advice on the best way to drive to Vińa del Mar (our next stop). The hotel is next to a museum and a casino. We spent several hours enjoying the museum, but did not check out the casino. Maybe next time.
Stayed 3 nights in Dec 2023

10/10 Excellent

Hakan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Lincoyan

Stayed 2 nights in Jul 2023

2/10 Terrible

Ken Uchimura Moraga

Stayed 2 nights in Jul 2023

8/10 Good

Ullrich

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
a very pleasant stay with very friendly staff and an excellent breakfast buffet. if you come by car on a busy weekend, you may have trouble in parking inside and will need valet parking to park the car at a secure outside facility from the same hotel. to get it next morning may take a while.
Stayed 3 nights in Jun 2023

10/10 Excellent

Marcelo

Stayed 2 nights in May 2023

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel full of character. Good, friendly service. Great food. Direct access from hotel to Casino and Museum.
Stayed 2 nights in Feb 2023

10/10 Excellent

Luisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a fantastic museum al the property.
Stayed 2 nights in Feb 2023

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We normally stay at VIP hotel as they treat you special. We do not mind spending a little more. Room was not upgraded. In fact it was probably one of the worst rooms in the hotel as we looked out to white wall. With all the great balconies they have this is how they treat VIP’s. Will not return here
Stayed 1 night in Feb 2023

10/10 Excellent

Yuri, Toronto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. Far exceeded our expectations. Service was excellent and the property itself was beautiful. Felt spoiled the entire time. Highly recommend.

8/10 Good

Holly, Laguna Niguel

Travelled with partner
Liked: Amenities, property conditions & facilities
Hotel Santa Cruz has a lot of PROs and a few CONs. I’m an American who travels frequently to other countries and use reviews as a guide. will be very honest with my observations. PROs = property is very nice with resort feel in the quaint city of Santa Cruz. Location was perfect! grounds beautiful and our room was spacious with nice view from 4th floor to the square. Security guarded with a lot to do on property. Ate there twice, both great. BBQ dinner was fantastic. good experience with concierge and restaurant staff. Santa Cruz is safe, easy to walk. CONS = floor/carpet in our room was very dirty. Glad they gave slippers, carper needs a good cleaning. disappointing hotel tour assistance (RoutaTours) and manager we spoke to about a RoutaTours issue not good. We didn’t find all front desk staff to be friendly. My husband speaks fluent Spanish, so it was not a translation issue, more a hospitality issue. RoutaTours took $80 from us and said we were “out of luck” when the wine tour they did not honor one of the tours when we ubered to the location. Hotel did not refund or reschedule. Thier response was that the winery took the money paid and won’t refund back. Manager said there was nothing she could do. Concierge was helpful telling us where to go on our own so we could avoid booking tours from hotel after that. There are a lot of children and families. If you don’t want children running around, playing in pool, screeching, etc., you might want to go elsewhere.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place to stay
What a gem! We enjoyed the historical building, the wonderful cuisine and comfortable room. Next time we add in massages!
Stayed 1 night in Jan 2023

10/10 Excellent

juan

Stayed 1 night in Dec 2022

10/10 Excellent

patricio

Stayed 1 night in Sep 2022

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Juan, Santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel nice
Stayed 1 night in May 2022

10/10 Excellent

Marcelo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the hotel is well located, close to shops and visits to the vineyards. It is spacious, comfortable, with lots of vegetation. The attention is very good for its kindness and good disposition. It has different spaces where to eat or dine that makes the stay very pleasant. Although the hotel is in good condition, the rooms showed deteriorated paint, and details in general such as the shower was loose, clothes hanger in the bathroom does not work. the nightstands and cushions already show deterioration due to age. the cushions on the pool chairs were dirty. On the other hand, the benefits of VIP ACCESS I did not obtain.
Stayed 1 night in Feb 2022

6/10 Okay

Michele

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Not the greatest service
Its the best hotel in town, they say ,and I booked 4 roooms. Its got great features and very convenient. Valete parking but it lets its self down. I advised that room 407 the air con did not work on arrival. We went out . On returning they said it was fixed . That was a lie. Next day i reminded that the air con did not work . Retuned in the evening. It still did not work . They advised that they could not get engineers. They said they would move us to anothervroom, and someone would come for the luggage. No one did. We did it our selves in the end. I requested to speak to the managers. Seems he is not available for clients, or there scared and they dont want you to see him. If you don't speak spanish its also difficult. For me disappointing. For the rest of the family it was nice. With lots of features
Stayed 2 nights in Jan 2022