4/10 Poor
Patrick
6 Oct 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Sink in dangerous state of disrepair
Hotel was cute and relatively clean, had to check in and get breakfast two doors down at their "sister hotel" which was a bit annoying but livable. The bed was lumpy and very uncomfortable.
Our primary issue was in the bathroom: not only was the sink basin not securely attached to the wall, it was not securely attached to the pedestal itself. Any weight you put on the sink basin would cause it to move away from the wall and tip on the pedestal - too much weight (leaning on the sink when brushing your teeth or rinsing your face for example) would have sent the basin toppling over onto the feet of whoever was standing there. Somehow the cleaning crew didn't notice this very obvious issue, or they/management didn't care.
After informing the front desk we were told maintenance would take a look that day. We heard later that day that maintenance was unavailable and asked if we'd like to change rooms, we said yes and were told a key for our second room would be available that evening when we returned. After returning that evening, we were told there was no room and we'd have to wait until the morning. In the morning we were told we'd have to pack all our things, leave them at the front desk at normal check out time, then get our new room at normal check-in time. By this point, changing rooms wasn't worth it so we were just very careful with the sink for the last night/morning of our stay.
Staff was generally not concerned with the issue and offered very limited options.
Patrick
Stayed 3 nights in Sep 2024