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El Canario By The Lagoon

3.0 star property
Hotel with a 24-hour front desk, near Puerto Rico Convention Center
your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for El Canario By The Lagoon

Kayaking
Dining
Beach nearby, sun-loungers, beach umbrellas, beach towels
City view from property
Gym

Reviews

8.0 out of 10

Very good

Popular amenities

  • Parking available
    Parking available
  • Breakfast available
    Breakfast available
  • Hot tub
    Hot tub
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning

Explore the area

Map
4 Calle Clemenceau, San Juan, 00907
  • Casino del Mar at La Concha Resort
    6 min walk
  • Condado Beach
    12 min walk
  • Plaza del Mercado
    14 min walk
  • San Juan (SIG-Fernando Luis Ribas Dominicci)
    10 min drive

Room options

View all photos for Penthouse, 1 King Bed, Kitchenette

Penthouse, 1 King Bed, Kitchenette

Penthouse, 1 King Bed, Kitchenette

Highlights

Deck/patio
Separate sitting area
Air conditioning
Kitchenette
Fridge
TV
Blackout curtains
Separate bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 2 Queen Beds, Kitchenette

Penthouse, 2 Queen Beds, Kitchenette

Penthouse, 2 Queen Beds, Kitchenette

Highlights

Deck/patio
Separate sitting area
Air conditioning
Kitchenette
Fridge
TV
Blackout curtains
Separate bedroom
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Private bathroom
Cable channels
Daily housekeeping
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Queen Beds

Blackout curtains, free WiFi, bed sheets

Standard Double Room, 2 Queen Beds

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Private bathroom
Cable channels
Daily housekeeping
  • City view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Front of property
Costa Bahia Hotel Paseo Caribe
Breakfast included
Free WiFi
Restaurant
Air conditioning
3.8 out of 5, Good, (2614)
The price is AU$260
for 1 night
includes taxes & fees
12 Oct - 13 Oct
Costa Bahia Hotel Paseo Caribe

About the area

San Juan

At El Canario By The Lagoon you'll be 2.6 km (1.6 mi) from Puerto Rico Convention Center and 4.1 km (2.6 mi) from Jose Miguel Agrelot Coliseum. Highlights at this hotel include free in-room WiFi. .Enjoy the Hot tub and pool loungers. Added amenities include free Wi-Fi in public areas, a 24-hour front desk and tour/ticket assistance. Cooked-to-order breakfast is available daily between 7:00 AM and 10:00 AM. There's also valet parking, along with the convenience of car rentals on site. .Sights within a 10-minute drive of this 3-property class Condado hotel include Hiram Bithorn Stadium and Plaza las Americas.

What's nearby

  • Casino del Mar at La Concha Resort - 6 min walk
  • Condado Beach - 12 min walk
  • Puerto Rico Convention Center - 5 min drive
  • Jose Miguel Agrelot Coliseum - 5 min drive
  • Plaza las Americas - 6 min drive

Getting around

  • Domenech Station - 7 min drive
  • San Juan (SJU-Luis Munoz Marin Intl.) - 15 min drive

Restaurants

  • ‪Stk - ‬3 min walk
  • ‪Serafina Restaurant - ‬3 min walk
  • ‪Tacos & Tequila - ‬4 min walk
  • ‪Semilla Kitchen and Bar - ‬1 min walk
  • ‪La Vergüenza Condado - ‬2 min walk

About this property

El Canario By The Lagoon

Hotel with a 24-hour front desk, near Puerto Rico Convention Center
As a guest of El Canario By The Lagoon, you'll find a hot tub, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. El Canario By The Lagoon also features complimentary use of a nearby fitness facility and a lift. Parking is available for a fee. You'll have access to the outdoor pool at a partner property.

This 3-star San Juan hotel is smoke free.

  • 1 building
  • 44 guestrooms or units
  • 5 levels
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Lift
  • No smoking on site
El Canario By The Lagoon offers 44 air-conditioned accommodations with free toiletries and blackout curtains. Cable televisions are provided.

Bathrooms include a shower. This San Juan hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 25 per night)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 12 to 30 for adults and USD 12 to 30 for children

Family friendly

  • Access to nearby outdoor pool
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 25 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay
  • Service fee: USD 43.60 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 12 to 30 for adults and USD 12 to 30 for children
  • Valet parking fee: USD 25.00 per night
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged
  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and cash. For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

El Canario Lagoon
El Canario Lagoon Hotel
El Canario Lagoon Hotel San Juan
El Canario Lagoon San Juan
El Canario By The Lagoon Hotel San Juan
El Canario By The Lagoon Hotel
El Canario By The Lagoon San Juan
El Canario By The Lagoon Hotel San Juan

Frequently asked questions

What is the cancellation policy at El Canario By The Lagoon?

El Canario By The Lagoon offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at El Canario By The Lagoon?

As of 28 Sept 2024, prices found for a 1-night stay for 2 adults at El Canario By The Lagoon on 30 Sept 2024 start from AU$120.99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at El Canario By The Lagoon?

Yep, El Canario By The Lagoon has valet parking for USD 25.00 per night.

Are there any beaches close to El Canario By The Lagoon?

Yep, El Canario By The Lagoon is a short 12-minute walk from Condado Beach. Fun beach activities include kayaking.

Does El Canario By The Lagoon serve breakfast?

Yep, travelers enjoy the cooked-to-order brekkie here! Available daily from 7:00 AM to 10:00 AM, this is the perfect place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at El Canario By The Lagoon?

No, El Canario By The Lagoon does not offer an airport shuttle service.

What time are check-in & check-out at El Canario By The Lagoon?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at El Canario By The Lagoon?

No, only service animals are allowed.

El Canario By The Lagoon Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 460 out of 1002 reviews" "
Rating 8 - Good. 269 out of 1002 reviews" "
Rating 6 - Okay. 103 out of 1002 reviews" "
Rating 4 - Poor. 69 out of 1002 reviews" "
Rating 2 - Terrible. 101 out of 1002 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Patricia

Stayed 1 night in Jun 2024

8/10 Good

Maxine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were redirected to Abritta Hotel because El Canario by the Lagoon is closed. The taxi could not find the hotel, i called El Canario number and was informed that we had to check in to Abritta. Expedia should have known that the hotel was closed so that i could have chosen another hotel. The restaurant was excellent, staff great.
Stayed 4 nights in Jun 2024

10/10 Excellent

alex

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Some areas were dirty because construction
Stayed 3 nights in Jun 2024

2/10 Terrible

Avian

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to inform you that I wasn’t able to stay at the property that I booked as the hotel was under construction and maintenance. I was highly disappointed and had to relocated to different property which I stayed for one night. Please don’t advertise to that I can book my reservation and have to find out that the property under maintenance this highly unacceptable. It’s shame that I have to write a review like this. In conclusion no representative did not help the situation as I got the run around. I would like this issue to be resolved as I am highly upset.
Stayed 2 nights in Jun 2024

2/10 Terrible

Natacha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities
No large laundry room, no breakfast included.
Stayed 1 night in Jun 2024

10/10 Excellent

Patricia

Stayed 2 nights in Jun 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Estuvo excelente en general..solo que cuando reserve era en el hotel canario lagoon y cuando llegamos fue en el Abitta boutique hotel pq el canario estaba en construccion...y decia que tenian parking y lo que tienen es Valet parking $25 la noche y me enteré el dia d hacer check in...deberia decirlo antes de reservar.El cuarto estuvo espectacular limpio,comodo y hermosa decoracion!!tenia microondas,cafetera,nevera y caja de seguridad!!y el personal muy amable!!
Stayed 1 night in Jun 2024

8/10 Good

vaughn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

2/10 Terrible

Miguel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Room comfort
AC couldnt be shut off
I ended up getting transferred to the next door Abitta so the review is really for them. The front desk were really friendly. The hotel is cute and boutique. My room had a window with a cherry picker right outside. The worst was that the air conditioning couldnt be shut off. It was ridiculously cold in the room so i turned off the AC and the condensation made it so it couldnt be turned on again until miraculously it started working hoirs later. I almost switched rooms but the other one smelled like construction dust. The AC started working again so I stayed in the room and instead stuffed a towel to keep the room at a not freezing temp. I think the waste of electricity was bad. The other bad things was that the toilet seat didnt stay up. Little things that could be easily fixed which is what they should be doing. The location was great just a short walk to the beach and they have beach chairs hotels can use.
Stayed 3 nights in May 2024

10/10 Excellent

Carlos A

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very good for the price
Stayed 1 night in May 2024

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aunque no nos quedamos en el Canario by Lagoon porque está en remodelación ellos nos colocaron en el Holidys Inn. Y fue una excelente experiencia.
Stayed 1 night in May 2024

8/10 Good

Anais

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El restaurante Gastro Bar fue excelente, fuimos al brunch y la mesera Glo fue muy amable y servicial. Era mi cumpleaños y el cheff Roberto Nacer junto a Glo hicieron la velada muy especial. Comida muy buena.
Stayed 1 night in May 2024

6/10 Okay

Irene

It wasn't The Canario by The Lagoon Hotel. The aforesaid hotel was under renovation. I wasnt informed until I walked into the buidling next to it, The Abitta. The front desk informed me that I was to be accomodated with a room on their property because my hotel was being renovated. I paid for a room with double queen size bed at the CHbTL and was walked into an Abitta room with one king size bed. Although the hostess was pleasant she wasnt too inclined to accommodate a room change. She relented to another Double bed room but it was too small for two people. I settled for the first room right above the kitchen. During check out I asked for a breakdown pricing for the stay. I was informed by the host that since I wasnt a guest at Abitta Hotel she couldn't give me a true bill I was given a pre- fabricated bill without letter head. The Abitta is a nice hotel with decent amenities and location, just wasnt expecting the change up.
Stayed 8 nights in May 2024

8/10 Good

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Nicolas, miami beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
Happy Vacation to Boarded Up Hotel Late at Night
We arrived in a new place late at night to a boarded up hotel. Boarded up- no lights, plywood on the windows. I asked the Uber driver to circle the block thinking we had to be in the wrong place. How could this happen? We went next door to another hotel, who apparently have a relationship with the El Canario. They were able to connect us to a nearby hotel to provide a room for the night. This is absurd - what if there had been no hotel next door that we recognized and could meet our needs? So upset that Hotels.com would have an establishment that is not even open for business listed and accept reservations and money. Totally lost trust!
Stayed 1 night in May 2024

10/10 Excellent

Pamela

Travelled with family
We were told that El Canario was being renovated at this time, so we were upgraded to Abitta Boutique Hotel. Which was quite lovely and exceeded our expectations. The location was excellent, no extra charges were forwarded and we were very satisfied. Thank you.
Stayed 1 night in Apr 2024

10/10 Excellent

Sally

Liked: Cleanliness, staff & service
Delicious food everywhere!
Stayed 3 nights in May 2024

10/10 Excellent

Jamilette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

8/10 Good

Rafael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 3 nights in Apr 2024

6/10 Okay

Gary

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Odaisy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience
Stayed 2 nights in Mar 2024

2/10 Terrible

Valerie

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Construction was horrible. Noisy and very outdated furniture in rooms. Bed was okay and AC kept room damp. No ventilation.
Stayed 4 nights in Mar 2024