Fairmont El San Juan Hotel (San Juan, PRI): Reviews & Deals from AU$1,067

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Beachside resort with 4 outdoor pools

Dates

January 2025

February 2025

Hypo-allergenic bedding, pillow-top beds, in-room safe

Casita, Suite, 1 King Bed, Terrace, Oceanfront | Terrace/patio

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

Pet-friendly

includes taxes & fees

29 Jan - 30 Jan

Explore the area

6063 Isla Verde Avenue, Carolina, 00979

Isla Verde Beach
‪1 min walk‬
Pine Grove Beach
‪9 min walk‬
Carolina Beach
‪9 min walk‬
San Juan (SJU-Luis Munoz Marin Intl.)
‪13 min walk‬

Room options

Presidential Suite, 1 Bedroom, Ocean View (1 King bed)

Highlights

Air conditioning

Connecting rooms available

Mini-fridge

HDTV

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

Separate bedroom

191 sq m
Sleeps 4
1 King Bed

Signature Room, 1 King Bed, Ocean View

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

HDTV

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

41 sq m
Sleeps 2
1 King Bed

Fairmont, Room, 1 King Bed, Patio

Highlights

Patio

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

HDTV

Hypo-allergenic bedding

Blackout curtains

41 sq m
Sleeps 2
1 King Bed

Deluxe Room, 1 King Bed

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

HDTV

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

57 sq m
Sleeps 2
1 King Bed

Fairmont, Room, 2 Queen Beds, Patio

Highlights

Patio

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

HDTV

Hypo-allergenic bedding

Blackout curtains

41 sq m
Sleeps 4
2 Queen Beds

Signature Room, 1 King Bed, Accessible, Ocean View

Highlights

Air conditioning

Connecting rooms available

Mini-fridge

HDTV

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

Hairdryer

41 sq m
Sleeps 2
1 King Bed

Suite, 1 Bedroom, Ocean View (Parlor, 1 King bed)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

HDTV

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

90 sq m
Sleeps 4
1 King Bed

Suite, 2 Bedrooms, Partial Ocean View (Parlor, 1 King bed & 2 Queen beds)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

HDTV

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

128 sq m
Partial ocean view
Sleeps 8
1 King Bed and 2 Queen Beds

Fairmont, Room, 1 King Bed, Accessible

Highlights

Air conditioning

Connecting rooms available

Mini-fridge

HDTV

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

Hairdryer

41 sq m
Sleeps 2
1 King Bed

Villa, 1 King Bed, Accessible, Bathtub (Balcony, Poolside)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Mini-fridge

HDTV

Hypo-allergenic bedding

Sofa bed - double

Separate bedroom

45 sq m
Sleeps 2
1 King Bed

Signature Room, 2 Queen Beds, Ocean View

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

HDTV

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

41 sq m
Sleeps 4
2 Queen Beds

Grand Suite, 1 Bedroom, Terrace, Ocean View (1 King bed)

Highlights

Air conditioning

Connecting rooms available

Mini-fridge

HDTV

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

Hairdryer

90 sq m
Sleeps 4
1 King Bed

Villa, 2 Queen Beds, Terrace, Beachside

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Mini-fridge

HDTV

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

50 sq m
Sleeps 4
2 Queen Beds

Fairmont, Room, 2 Queen Beds, Accessible

Highlights

Air conditioning

Connecting rooms available

Mini-fridge

HDTV

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

Hairdryer

41 sq m
Sleeps 4
2 Queen Beds

Villa, 1 King Bed, Terrace, Beachside

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Mini-fridge

HDTV

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

50 sq m
Sleeps 2
1 King Bed

Fairmont, Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning

Connecting rooms available

Mini-fridge

HDTV

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

Hairdryer

41 sq m
Sleeps 2
1 King Bed

Villa, 1 King Bed, Balcony, Ocean View

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Mini-fridge

HDTV

Hypo-allergenic bedding

Sofa bed - double

Pillow-top bed

50 sq m
Sleeps 2
1 King Bed

Deluxe Room, 2 Queen Beds, Accessible, Partial Ocean View

Highlights

Air conditioning

Connecting rooms available

Mini-fridge

HDTV

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

Hairdryer

41 sq m
Sleeps 4
2 Queen Beds

Villa, 2 Queen Beds, Balcony, Poolside

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Mini-fridge

HDTV

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

45 sq m
Sleeps 4
2 Queen Beds

Bungalow, 1 King Bed, Terrace

Highlights

Patio

Air conditioning

Connecting rooms available

Mini-fridge

HDTV

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

33 sq m
Sleeps 2
1 King Bed

Villa, 2 Queen Beds, Accessible, Bathtub (Balcony, Poolside)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Mini-fridge

HDTV

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

45 sq m
Sleeps 4
2 Queen Beds

Fairmont, Room, 2 Queen Beds

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

HDTV

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

41 sq m
Sleeps 4
2 Queen Beds

Fairmont, Room, 1 King Bed

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

HDTV

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

41 sq m
Sleeps 2
1 King Bed

Villa, 2 Queen Beds, Accessible, Terrace (Poolside)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Mini-fridge

HDTV

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

45 sq m
Sleeps 4
2 Queen Beds

Villa, 2 Queen Beds, Terrace, Poolside

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Mini-fridge

HDTV

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

45 sq m
Sleeps 4
2 Queen Beds

Villa, 2 Queen Beds, Terrace, Beachside

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Mini-fridge

HDTV

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

50 sq m
Sleeps 4
2 Queen Beds

Villa, 1 King Bed, Accessible, Bathtub (Terrace, Poolside)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Mini-fridge

HDTV

Hypo-allergenic bedding

Sofa bed - double

Pillow-top bed

45 sq m
Sleeps 2
1 King Bed

Deluxe Room, 1 King Bed, Partial Ocean View

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

HDTV

Hypo-allergenic bedding

Separate bedroom

Pillow-top bed

41 sq m
Sleeps 2
1 King Bed

Deluxe Room, 2 Queen Beds, Partial Ocean View

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

HDTV

Hypo-allergenic bedding

Separate bedroom

Pillow-top bed

41 sq m
Sleeps 4
2 Queen Beds

Villa, 1 King Bed, Balcony, Poolside

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Mini-fridge

HDTV

Hypo-allergenic bedding

Sofa bed - double

Pillow-top bed

45 sq m
Sleeps 2
1 King Bed

Fairmont, Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

HDTV

Hypo-allergenic bedding

Separate bedroom

Pillow-top bed

41 sq m
Sleeps 4
2 Queen Beds

Villa, 1 King Bed, Terrace, Poolside

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

HDTV

Hypo-allergenic bedding

Blackout curtains

Pillow-top bed

45 sq m
Sleeps 2
1 King Bed

Suite, 1 Bedroom (Parlor, 1 King bed)

Highlights

Air conditioning

Connecting rooms available

Mini-fridge

HDTV

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

Hairdryer

90 sq m
Sleeps 4
1 King Bed

Fairmont, Room, 1 King Bed, Accessible, Bathtub, Patio

Highlights

Air conditioning

Connecting rooms available

Mini-fridge

HDTV

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

Hairdryer

41 sq m
Sleeps 2
1 King Bed

Villa, 1 King Bed, Accessible, Terrace (Poolside)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Mini-fridge

HDTV

Hypo-allergenic bedding

Sofa bed - double

Pillow-top bed

45 sq m
Sleeps 2
1 King Bed

Similar properties

Pool

Spa

Pet-friendly

Restaurant

for 1 room

includes taxes & fees

5 Feb - 6 Feb

About the area

Carolina

Fairmont El San Juan Hotel puts you in the centre of Carolina, 5.2 km (3.2 mi) from The Mall of San Juan and 5.9 km (3.6 mi) from Museo de Arte de Puerto Rico. Highlights at this beachfront resort include 6 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, aromatherapy and mani/pedis along with access to the sauna. The restaurant, Caña, serves Caribbean cuisine. Chandelier Bar is the resort's own lobby lounge, serving drinks along with light fare. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and nightclub. Plus you'll find a casino, free Wi-Fi in public areas and a gym. Buffet breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Sights within a 10-minute drive of this Isla Verde resort include Plaza las Americas and Puerto Rico Convention Center.

View more Resorts in San Juan

What's nearby

Isla Verde Beach - 1 min walk
Carolina Beach - 9 min walk
Museo de Arte de Puerto Rico - 6 min drive
Plaza las Americas - 9 min drive
Puerto Rico Convention Center - 10 min drive

Getting around

Pinero Station - 7 min drive
San Juan (SJU-Luis Munoz Marin Intl.) - 17 min drive

Restaurants

‪Mi Casita Restaurant - ‬4 min walk
‪Lupi's Mexican Grill & Sports Cantina - ‬2 min walk
‪24 Market Place - ‬4 min walk
‪La Bodeguita - ‬3 min walk
‪Chili's Grill & Bar - ‬2 min walk

About this property

Fairmont El San Juan Hotel

Beachside resort with 4 outdoor pools

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with umbrellas and beach club on site (surcharge). At Fairmont El San Juan Hotel, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. Public spaces have free WiFi. This eco-certified resort also offers outdoor tennis courts and a fitness centre. Parking is available for a fee.

This Carolina resort is smoke free.

388 guestrooms or units

9 levels

4 buildings

6 dining venues

7 bars or lounges

40000 sq ft of conference space

3716 sq. m of conference space

Built in 1958

Casino

Nightclub

Deli

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Cabanas by the pool (surcharge)

Poolside lounge chairs

Umbrellas for the pool

Conference space

Breakfast available (surcharge)

Dry cleaning

Front desk (24 hours)

Express check-out

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Gift shop

On-site shopping

Bellhop

Lift

No smoking on site

Water dispenser

Coffee shop

Bar by the pool

Swim-up bar

Fairmont El San Juan Hotel offers 388 air-conditioned accommodations with espresso makers and a safe. Beds feature pillowtop mattresses. 50-inch LED televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 8 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-certified property

This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Secured parking on site (USD 27.85 per day; includes in/out privileges)
Secured valet parking on site (USD 33.45 per day; includes in/out privileges)

Food and drink

Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 41.74 for adults and USD 20.33 for children
6 restaurants
7 bars/lounges
A coffee shop/cafe
A poolside bar
A swim-up bar
Couples/private dining
Snack bar/deli

Restaurants on site

Caña
Chandelier Bar
El Bistro
El San Juan Beach Club
Wine Bar

Things to do

14 gaming tables
2 outdoor tennis courts
298 slot machines
4 outdoor pools
Beach club
Beach volleyball
Bicycle rentals
Billiards/pool table
Casino (15,000 square feet of space)
Concerts/live shows
Designer stores
Evening entertainment
Fitness classes
Full-service spa
Gym
Nightclub
Shopping
Yoga classes

Family friendly

4 outdoor pools
Mini-fridge
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Luggage storage
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

3 meeting rooms
40,000 square feet of conference space

Outdoors

Beach loungers
Beach towels
Beach umbrellas
On the beach
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas

Full-service spa

8 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Facials
Manicures/pedicures
Massage
Sauna
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible bathtub
Grab bar in bathtub
Grab bar in shower
Lift
Low-height electrical sockets in bathroom
Sign language-capable staff
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to lift

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Hypo-allergenic bedding
Pillowtop mattress

Bathroom

Bathtub or shower
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

50-inch LED TV with premium cable channels
Pay films

Food and drink

Champagne service
Espresso maker
Free bottled water
Limited room service
Mini-fridge
Restaurant dining guides

Air conditioning
Connecting rooms available
Eco-friendly toiletries
Free local calls
LED lighting
Phone
Recycling
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets: USD 150 per accommodation, per stay
Food and water bowls are available

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 50.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Resort fee: 21 per cent of room rate

The resort fee includes:

Additional inclusions
Beach access
Beach towels
Fitness centre access
Health club access
In-room bottled water
In-room coffee
In-room safe
Phone calls
Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately USD 41.74 for adults and from USD 20.33 for children
Secured self-parking fee: USD 27.85 per day (in/out privileges)
Valet parking fee: USD 33.45 per day (in/out privileges)
Pet fee: USD 150 per accommodation, per stay
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

We should mention

Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

El Resort & Hilton Hotel

El San Juan Casino Hilton

El San Juan Resort & Casino Hilton Hotel

El San Juan Hotel Casino

El San Juan Hotel Isla Verde

El San Juan Hotel Puerto Rico

El San Juan Resort And Casino

El Resort & Casino Hilton Hotel

El San Juan Hilton

El San Juan Hotel Curio Collection Hilton Carolina

El Hotel Curio Collection Hilton

El San Juan Curio Collection Hilton Carolina

Juan Curio Collection Hilton

Fairmont El San Juan Carolina

Fairmont El San Juan Hotel Resort

Fairmont El San Juan Hotel Carolina

Fairmont El San Juan Hotel Resort Carolina

El San Juan Hotel Curio Collection by Hilton

Fairmont El San Juan Hotel (Opening January 2020)

Frequently asked questions

What is the cancellation policy at Fairmont El San Juan Hotel?

Fairmont El San Juan Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fairmont El San Juan Hotel?

As of 22 Jan 2025, prices found for a 1-night stay for 2 adults at Fairmont El San Juan Hotel on 29 Jan 2025 start from AU$881.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fairmont El San Juan Hotel?

Yep, Fairmont El San Juan Hotel has a secured self car park with in/out privileges for USD 27.85 per day.

Are there any beaches close to Fairmont El San Juan Hotel?

Yep, Fairmont El San Juan Hotel is a short 1-minute walk from Isla Verde Beach. Fun beach activities include volleyball, scuba diving and body boarding.

Is there a spa on site at Fairmont El San Juan Hotel?

Yep, there is an onsite spa at Fairmont El San Juan Hotel. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Fairmont El San Juan Hotel have a pool?

Yep, and guests love it! Fairmont El San Juan Hotel has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Fairmont El San Juan Hotel?

Fairmont El San Juan Hotel features 4 outdoor pools, a full-service spa and a nightclub. All guestrooms come with pillowtop beds and espresso makers.

What makes Fairmont El San Juan Hotel a romantic place to stay?

Couples spa treatments and beachfront dining, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Fairmont El San Juan Hotel.

Does Fairmont El San Juan Hotel serve breakfast?

Yep, buffet brekkie is on offer daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Fairmont El San Juan Hotel?

No, Fairmont El San Juan Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Fairmont El San Juan Hotel?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Fairmont El San Juan Hotel?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Fairmont El San Juan Hotel?

Furry friends are welcome at Fairmont El San Juan Hotel, with food and water bowls on offer.

Fairmont El San Juan Hotel Reviews

8.4

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Charbel

24 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great resort. Friendly staff.

Stayed 4 nights in Oct 2024

10/10 Excellent

Ricky

24 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Oct 2024

2/10 Terrible

Claudio

24 Oct 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

No honesto con la cuenta te llevas una sorpresa cuando ya estas lejos y practicamente te roban tu din

Stayed 4 nights in Oct 2024

10/10 Excellent

Walley, Eastvale

24 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Oct 2024

10/10 Excellent

lisardo

23 Oct 2024

Stayed 2 nights in Oct 2024

10/10 Excellent

INDRA

23 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place to stay!

Stayed 3 nights in Aug 2024

10/10 Excellent

Sydnett, Brooklyn

23 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Oct 2024

10/10 Excellent

Carmen Rosa

23 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel with beautiful beach and multiple swimming pools.

Stayed 3 nights in Aug 2024

10/10 Excellent

Erica

Travelled with group

23 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The plants on this property were out of this world. Pools were always extremely clean and property was well maintained.

Stayed 5 nights in Oct 2024

8/10 Good

Debbra

Travelled with partner

22 Oct 2024

Liked: Cleanliness, staff & service, amenities

Hotel is beyond beautiful. had an amazing time. only issue we encountered was that the AC would stop work after 1am and it would get extremely hot, but after 4am the ac would get cold again and the room was freezing.

Stayed 6 nights in Oct 2024

10/10 Excellent

James

21 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved every moment here.

Stayed 3 nights in Oct 2024

6/10 Okay

Jasmine

21 Oct 2024

Disliked: Cleanliness, property conditions & facilities

This was my second time staying at San Juan Fairmont, and my first experience was wonderful, but this stay was utterly disappointing with the disrepair, and insects (roaches), uncleanness of the room(s). And no compensation for the inconvenience!!! We were told the first room through Expedia was basically less high end, basically "you get waht you paid for." Expedia should let customers know that once you book through them you'll get second rated accommodations.

Stayed 3 nights in Oct 2024

6/10 Okay

Jose

Travelled with family, Travelled with pets

21 Oct 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Overall everything was ok only thing I would complain about is the cleanliness of room and also furniture and equipment in rooms where very outdated and or broken.

Stayed 5 nights in Oct 2024

8/10 Good

Lisa

Travelled with family

21 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had a very good stay but I think this would be considered more of a 4 star hotel in my opinion. The beach was great and the staff were all very friendly and helpful. The room was just average, and the food on site was mixed. Some items were very good, but others were below average, especially for a 5 Star hotel. It was VERY convenient to the airport but still quiet. Good spot for a quick getaway

Stayed 3 nights in Oct 2024

8/10 Good

Evelyn

20 Oct 2024

Stayed 2 nights in Sep 2024

4/10 Poor

Miriam

20 Oct 2024

Liked: Amenities

Disliked: Cleanliness, staff & service, property conditions & facilities

The room was dusty. I guess it was my fault because I came early and they felt they had to rush to clean it. After paying so much to stay there, they charged me an extra $69.00 per night in resort fees to use their pool and beach area. I felt that should have been included in the stay.

Stayed 5 nights in Oct 2024

8/10 Good

Nicholas

20 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Good place to stay

Stayed 3 nights in Oct 2024

6/10 Okay

Iraida

Travelled with family

20 Oct 2024

Disliked: Amenities

First day of checking in I go to shower and the body soap dispenser is completely empty. Other issue, we did not have a safety deposit box in our room but other rooms had one.

Stayed 2 nights in Sep 2024

8/10 Good

Dwight

20 Oct 2024

Stayed 3 nights in Sep 2024

10/10 Excellent

Kwaneisha

18 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

I had fun

Stayed 2 nights in Sep 2024

6/10 Okay

Adam

17 Oct 2024

Liked: Cleanliness, staff & service, amenities

Disliked: Property conditions & facilities

The property was nice but the fire alarm kept going off. We lost power a few times during our stay. The water cut out on us a couple times also. The overall experience was good, and we would recommend to others assuming the power issues were just a fluke.

Stayed 5 nights in Oct 2024

8/10 Good

Rita

Travelled with group

17 Oct 2024

Liked: Cleanliness, staff & service, amenities

I enjoyed the layout of the resort, overall. However I think the rooms are in need of some renovation, including the hallways. Nonetheless, great experience but the aesthetics just doesn’t match the Fairmont establishment brand.

Stayed 4 nights in Oct 2024

10/10 Excellent

Jolanta

Travelled with family

17 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was very good experience

Stayed 3 nights in Oct 2024

4/10 Poor

Richard

Travelled with partner

17 Oct 2024

Disliked: Staff & service, amenities, property conditions & facilities

Stayed 4 days and on the first day while trying to sleep I heard a noise. Turned on the light and the ceiling was dripping. I called downstairs and they moved me to a room with lights that didn't work. It was weird that they have flash lights in the closet. Woke up the next day and at 6:50 lights are out. Waited 2 hours for them to come back on and they go out again for another 1hr. When they finally come back on, later on I asked for a new room and they couldn't accommodate. The only things I can say I liked was how fast they clean your room and the casino along with some nice uber drivers. I travel a lot and to not be accommodated or refunded anything like a resort fee for the issues is insulting.

Stayed 4 nights in Oct 2024

10/10 Excellent

Kayla Jenill

Travelled with partner

17 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Me and my boyfriend loved our stay here. The hotel was beautiful, convenient, and clean. Staff were super nice and friendly. We will definitely be back!

Stayed 5 nights in Oct 2024

Fairmont El San Juan Hotel

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Presidential Suite, 1 Bedroom, Ocean View (1 King bed)

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Signature Room, 1 King Bed, Ocean View

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Fairmont, Room, 1 King Bed, Patio

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Deluxe Room, 1 King Bed

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Fairmont, Room, 2 Queen Beds, Patio

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Signature Room, 1 King Bed, Accessible, Ocean View

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Suite, 1 Bedroom, Ocean View (Parlor, 1 King bed)

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Suite, 2 Bedrooms, Partial Ocean View (Parlor, 1 King bed & 2 Queen beds)

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Fairmont, Room, 1 King Bed, Accessible

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View all photos for Villa, 1 King Bed, Accessible, Bathtub (Balcony, Poolside)

Villa, 1 King Bed, Accessible, Bathtub (Balcony, Poolside)

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View all photos for Signature Room, 2 Queen Beds, Ocean View

Signature Room, 2 Queen Beds, Ocean View

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View all photos for Grand Suite, 1 Bedroom, Terrace, Ocean View (1 King bed)

Grand Suite, 1 Bedroom, Terrace, Ocean View (1 King bed)

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View all photos for Villa, 2 Queen Beds, Terrace, Beachside

Villa, 2 Queen Beds, Terrace, Beachside

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View all photos for Fairmont, Room, 2 Queen Beds, Accessible

Fairmont, Room, 2 Queen Beds, Accessible

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View all photos for Villa, 1 King Bed, Terrace, Beachside

Villa, 1 King Bed, Terrace, Beachside

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View all photos for Fairmont, Room, 1 King Bed, Accessible, Bathtub

Fairmont, Room, 1 King Bed, Accessible, Bathtub

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View all photos for Villa, 1 King Bed, Balcony, Ocean View

Villa, 1 King Bed, Balcony, Ocean View

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View all photos for Deluxe Room, 2 Queen Beds, Accessible, Partial Ocean View

Deluxe Room, 2 Queen Beds, Accessible, Partial Ocean View

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View all photos for Villa, 2 Queen Beds, Balcony, Poolside

Villa, 2 Queen Beds, Balcony, Poolside

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View all photos for Bungalow, 1 King Bed, Terrace

Bungalow, 1 King Bed, Terrace

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View all photos for Villa, 2 Queen Beds, Accessible, Bathtub (Balcony, Poolside)

Villa, 2 Queen Beds, Accessible, Bathtub (Balcony, Poolside)

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View all photos for Fairmont, Room, 2 Queen Beds

Fairmont, Room, 2 Queen Beds

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View all photos for Fairmont, Room, 1 King Bed

Fairmont, Room, 1 King Bed

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View all photos for Villa, 2 Queen Beds, Accessible, Terrace (Poolside)

Villa, 2 Queen Beds, Accessible, Terrace (Poolside)

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View all photos for Villa, 2 Queen Beds, Terrace, Poolside

Villa, 2 Queen Beds, Terrace, Poolside