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Hilton Garden Inn San Juan Condado

4.0 star property
Waterfront hotel with 2 restaurants and full-service spa

Photo gallery for Hilton Garden Inn San Juan Condado

Beach nearby, beach towels
Outdoor pool, pool umbrellas, pool loungers
View from property
View from room
Sports facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Bar
  • Breakfast available
The current price is AU$417
includes taxes & fees
30 Apr - 1 May

Explore the area

Map
886 Ashford Ave, San Juan, 00907
  • Condado Beach
    ‪7 min walk‬
  • Pan American Pier
    ‪20 min walk‬
  • Puerto Rico Convention Center
    ‪3 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪23 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible, Bay View (Roll-In Shower)

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Accessible, Bay View (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2023
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 37 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

View from room

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2023
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 28 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2023
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 28 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Water View)

View from room

Room, 1 King Bed, Accessible (Water View)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2023
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 39 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Water View)

55-inch flat-screen TV with satellite channels

Room, 1 King Bed, Balcony (Water View)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2023
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 28 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

View from room

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2023
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 56 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower, Pool View)

View from room

Room, 1 King Bed, Accessible (Roll-In Shower, Pool View)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2023
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Bay View

Room, 2 Queen Beds, Bay View

Room, 2 Queen Beds, Bay View

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2023
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 28 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Pool View)

Free toiletries, hair dryer, towels, soap

Suite, 1 King Bed, Accessible, Bathtub (Pool View)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2023
Sofa bed
Blackout curtains
Private bathroom
Hairdryer
  • 58 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Bay View

View from room

Room, 1 King Bed, Bay View

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2023
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 28 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bay View (Corner)

55-inch flat-screen TV with satellite channels

Suite, 1 King Bed, Accessible, Bay View (Corner)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2023
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 56 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Bayview)

View from room

Room, 2 Queen Beds, Accessible, Bathtub (Bayview)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2023
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 37 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Bay View

Junior Suite, 1 King Bed, Bay View | Living area

Junior Suite, 1 King Bed, Bay View

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2023
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 50 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View, Corner

55-inch flat-screen TV with satellite channels

Room, 1 King Bed, Ocean View, Corner

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2023
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2023
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 39 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2023
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bay View (Bathtub)

View from room

Room, 1 King Bed, Accessible, Bay View (Bathtub)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2023
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 39 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Water View)

View from room

Room, 1 King Bed, Accessible, Bathtub (Water View)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2023
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 39 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View, Corner

55-inch flat-screen TV with satellite channels

Suite, 1 King Bed, Ocean View, Corner

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2023
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

55-inch flat-screen TV with satellite channels

Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2023
Sofa bed
Blackout curtains
Private bathroom
Hairdryer
  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Ocean View

55-inch flat-screen TV with satellite channels

Suite, 1 King Bed, Accessible, Ocean View

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2023
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

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About the area

San Juan

Hilton Garden Inn San Juan Condado places you steps from Condado Beach and within a 20-minute stroll of Distrito T-Mobile. Highlights at this hotel include 2 restaurants, 2 bars/lounges and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and steam room. Enjoy the outdoor swimming pool, 24-hour gym, Hot tub and pool loungers. 17782 square feet (1652 square metres) of event facilities include 10 meeting rooms and a conference centre. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6:00 AM and 11:00 AM. There's also valet parking, along with the convenience of car rentals on site. .Sights within a 20-minute walk of this 4-property class Condado hotel include Pan American Pier and Escambron Beach.

What's nearby

  • Condado Beach - 7 min walk - 0.6 km
  • Distrito T-Mobile - 18 min walk - 1.6 km
  • Pan American Pier - 20 min walk - 1.7 km
  • Puerto Rico Convention Center - 3 min drive - 2.2 km
  • Port of San Juan - 3 min drive - 2.6 km

Getting around

  • Roosevelt Station - 7 min drive
  • San Juan (SJU-Luis Munoz Marin Intl.) - 23 min drive

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪Havana Bar & Grill - ‬7 min walk
  • ‪Moon Bar at Condado Hotel Lobby - ‬5 min walk
  • ‪New Taste - ‬5 min walk
  • ‪Waikiki - ‬7 min walk

About this property

Hilton Garden Inn San Juan Condado

Waterfront hotel with 2 restaurants and full-service spa
Hilton Garden Inn San Juan Condado offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Event space at this hotel measures 17782 square feet (1652 square metres) and includes a conference centre. The business-friendly Hilton Garden Inn San Juan Condado also features a 24-hour fitness centre, laundry facilities, and an ATM. Parking is available for a fee. A complete renovation of Hilton Garden Inn San Juan Condado was completed in December 2023.

This 4-star San Juan hotel is smoke free.

  • 1 building
  • 240 guestrooms or units
  • 10 levels
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 17782 sq ft of conference space
  • 1652 sq. m of conference space
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
Hilton Garden Inn San Juan Condado offers 240 air-conditioned accommodations with espresso makers and a safe. 55-inch flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open selected days. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (USD 23 per day)
  • Secured, covered valet parking on site (USD 28 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 26.74 for adults and USD 14.97 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Bicycle tours
  • Full-service spa
  • Hot tub
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 10 meeting rooms
  • Conference centre (17,782 square foot of space)

Outdoors

  • Beach towels
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Sauna
  • Spa open select days
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (51 centimetre high)
  • Lift (104 centimetre wide door)
  • Pool hoist on site
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (71 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Espresso maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children aged 17 years old and younger stay free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 38.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • Fitness centre access
  • In-room coffee
  • Partner property pool access
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 26.74 for adults and from USD 14.97 for children
  • Covered self-parking fee: USD 23.00 per day (in/out privileges)
  • Valet parking fee: USD 28.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation.

We should mention

  • Up to 3 children aged 17 years old and younger stay free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Juan Condado Juan

Frequently asked questions

What is the cancellation policy at Hilton Garden Inn San Juan Condado?

Hilton Garden Inn San Juan Condado offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Garden Inn San Juan Condado?

As of 24 Apr 2025, prices found for a 1-night stay for 2 adults at Hilton Garden Inn San Juan Condado on 30 Apr 2025 start from AU$356.67, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Garden Inn San Juan Condado?

Yep, Hilton Garden Inn San Juan Condado has a secured covered self car park with in/out privileges for USD 23.00 per day.

Are there any beaches close to Hilton Garden Inn San Juan Condado?

Yep, Hilton Garden Inn San Juan Condado is a short 7-minute walk from Condado Beach. Fun beach activities include snorkelling, kayaking and swimming.

Is there a spa on site at Hilton Garden Inn San Juan Condado?

Yep, there is an onsite spa at Hilton Garden Inn San Juan Condado. It has a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments, as well as prenatal massages.

Does Hilton Garden Inn San Juan Condado have a pool?

Hilton Garden Inn San Juan Condado has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Hilton Garden Inn San Juan Condado?

Hilton Garden Inn San Juan Condado features a full-service spa, an outdoor pool and 2 restaurants.

Does Hilton Garden Inn San Juan Condado serve breakfast?

Sure does, buffet breakfast is offered daily between 6:00 AM and 11:00 AM.

Is there a free airport shuttle available at Hilton Garden Inn San Juan Condado?

No, Hilton Garden Inn San Juan Condado does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Garden Inn San Juan Condado?

Yep, Hilton Garden Inn San Juan Condado has 2 restaurants.

What time are check-in & check-out at Hilton Garden Inn San Juan Condado?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Hilton Garden Inn San Juan Condado?

No, only service animals are allowed.

Hilton Garden Inn San Juan Condado Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 483 out of 749 reviews
Rating 8 - Good. 138 out of 749 reviews
Rating 6 - Okay. 65 out of 749 reviews
Rating 4 - Poor. 26 out of 749 reviews
Rating 2 - Terrible. 37 out of 749 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shivani

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful property. Rooms were clean. We were upgraded to a suite so we had more space. It was loud however with street noise all night. Especially if your room is facing the street. We spent a lot of time at the sister hotel in the pool and hot tub. Drinks were excellent at the pool bar. However not a lot of dining options. You have to walk at least 10 min or so for decent restaurants in Condado beach area. Or you would have to Uber to old San Juan. Just and FYI. Also they charge a 35 dollar resort fee for everyday you stay there. I was not aware of this charge.
Stayed 4 nights in Jan 2025

8/10 Good

Hector M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was good, but every time I called the front desk or housekeeping, no one answered the phone. I also told them that the coffee maker was not working properly; the housekeeper said she would ask them to change it, but no one ever did, so I had to get coffee out in town. Other than that the hotel is great.
Stayed 3 nights in Jan 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and Comfortable

We had an amazing one night stay. Ate at the gorgeous restaurant and really enjoyed our meal. We hope to come back to stay!
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

10/10 Excellent

Christopher

Liked: Cleanliness
Stayed 2 nights in Jan 2025

10/10 Excellent

Glenn

Travelled with partner
Disliked: Staff & service
Late entry. Room less than clean. Staff aloof. No service coming in
Stayed 1 night in Jan 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good experience

The hotel didn't have the room we reserved so we were upgraded to a nice suite with views of both the ocean and the bay. The suite was very spacious and comfortable. We had not complaints at all about the hotel, except that it was located on the busy street. This was usually no problem, but on the weekend nights the roar of the motorbikes and cars racing into the wee hours of the morning was a little disturbing.
Stayed 4 nights in Jan 2025

10/10 Excellent

Shawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay in this hotel and we will continue to stay here every year. It was all good with no complaints.
Stayed 7 nights in Jan 2025

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Dec 2024

10/10 Excellent

Malichanh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful. Except the fact that check-in was at 4pm.
Stayed 3 nights in Dec 2024

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 4 nights in Jan 2025

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. Enjoyed that Condado Plaza is a sister hotel and was able to use their beach and other amenities. Breakfast buffet was okay but... Food quality could improve. Would give a 4.7 score overall.
Stayed 5 nights in Jan 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent experience
Stayed 2 nights in Dec 2024

10/10 Excellent

Solomon

Stayed 4 nights in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Staff & service

Terrible experience

Terrible terrible terrible experience! I booked and prepaid for a room with this hotel from 12/27 to 12/31. My check-in was rudely declined by the staff because they were overbooked, the guest service manager at first declined to offer us any kind of help because I “yelled” at her, I apologized and ask her to help us find a place to stay, she told us she can walk us to doubletree that is 10 minutes away, we accepted but when we got to doubletree, we were told there is No room reserved for us! My family’s vacation was completely ruined by this hotel! The guest service in this hotel was the worst!
Stayed 4 nights in Dec 2024

2/10 Terrible

Jody

Stayed 1 night in Jan 2025

8/10 Good

Melisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jan 2025

10/10 Excellent

ELIZABETH, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Love it and returning soon
Stayed 1 night in Dec 2024

8/10 Good

Peewee Junior

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very accessible to the area.
Stayed 5 nights in Dec 2024

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great hotel with an amazing pool and great staff.
Stayed 3 nights in Jan 2025

6/10 Okay

Oliver

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Poor quality food drinks at property at expensive prices , particularly bad service around pool area . No frills super overpriced . Pool area sunbeds limited for size of hotel . Rooms were clean good size but bathroom tiny for 2 people
Stayed 6 nights in Dec 2024