2/10 Terrible
Nekosha M.
1 Nov 2024
Disliked: Cleanliness
Worst stay ever
Well the place looked clean and smelled clean upon arrival. The sheets weren’t washed properly and there is a bad sewage smell coming from the bathroom. We had no internet the whole stay we had to go elsewhere to get any internet. This is false representation. Also, the hot tub doesn’t get hot at all. At first, he was very expedient to reply to us on how to get into the place. When we started telling him about our complaints number one the internet he kept saying he put a ticket in or he couldn’t get anyone out to look at it on Sunday. On Monday we got no response back from him, no follow up call to see was the problem resolved. He acted like he was too busy to be worried about us and isn’t care actually. Then he said he would give a partial refund for our inconvenience and I have it documented on vebo. Then he said the refund was basically contingent upon us leaving a decent review. This isn’t right he was misleading and non communicative. We were owed that refund but he said only if we leave a decent review. I couldn’t let anyone else get this place without knowing who and what they were dealing with. I loved Puerto Rico but this was the worst place I stayed at while on vacation
Nekosha M.
Stayed 4 nights in Oct 2024