Ratings based on 1,392 Verified Reviews
Real reviews from guests who’ve stayed
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
by A verified traveller
Posted 7 Oct. 2024 on Expedia
Comment from Hotel Management
9 Oct. 2024 by The Royal Sonesta San Juan, Hotel Management
Thank you for your review!
by A verified traveller
Posted 6 Oct. 2024 on Expedia
Hotel overall was decent. Did not appreciate the $50 extra “resort fee” charged per day that we were not aware of prior to booking through Expedia. Pool area is nice. Room is average. Our room key entry did not work and we had to try over 5 times to get someone to fix it. They ended up having to switch our rooms. The area had restaurants and places to eat right outside of the hotel.
Comment from Hotel Management
9 Oct. 2024 by The Royal Sonesta San Juan, Hotel Management
Thank you for your feedback!
by A verified traveller
Posted 6 Oct. 2024 on Expedia
This hotel is amazing, all the staff are pleasant and helpful. Shoutout to harvey at the bar in the swim up bar he makes amazing drinks. Love how everything was so clean. All areas was clean. Housekeeping was amazing. I have nothing negative to say hotel is 10 out of 10. Its walkableable, old san juan is not far or la playcita.
Comment from Hotel Management
7 Oct. 2024 by The Royal Sonesta San Juan, Hotel Management
Greetings Dominique,Thank you for your excellent review. We hope to see you back soon!
by A verified traveller
Posted 5 Oct. 2024 on Expedia
The pool and beach are beautiful! Loud construction during the week near the pool. We came for our honeymoon and we didn’t get any honeymoon experience such as champagne, room upgrade etc. Thursday and Friday the pool was PACKED with kids and were sitting at the swim up bar which then took 30 min to just get a drink with my husband. Overall 8/10
Comment from Hotel Management
6 Oct. 2024 by The Royal Sonesta San Juan, Hotel Management
Greetings Nicole,Thank you for your excellent review and feedback. Congratulations on your marriage. We hope to see you back soon!
by A verified traveller
Posted 4 Oct. 2024 on Expedia
Comment from Hotel Management
6 Oct. 2024 by The Royal Sonesta San Juan, Hotel Management
Greetings Katie,Thank you for your review. We hope to see you back soon!
by A verified traveller
Posted 4 Oct. 2024 on Expedia
Comment from Hotel Management
6 Oct. 2024 by The Royal Sonesta San Juan, Hotel Management
Greetings Gabrielle,Thank you for your excellent review. We hope to see you back soon!
by A verified traveller
Posted 3 Oct. 2024 on Expedia
Comment from Hotel Management
3 Oct. 2024 by The Royal Sonesta San Juan, Hotel Management
Greetings Dhananjai,Thank you for your excellent review. We hope to see you back soon!
by A verified traveller
Posted 3 Oct. 2024 on Expedia
Good
Comment from Hotel Management
3 Oct. 2024 by The Royal Sonesta San Juan, Hotel Management
Greetings Kevin,Thank you for your excellent review. We hope to see you back soon!
by A verified traveller
Posted 3 Oct. 2024 on Expedia
Comment from Hotel Management
3 Oct. 2024 by The Royal Sonesta San Juan, Hotel Management
Greetings Celia,Thank you for your excellent review. We hope to see you back soon!
by A verified traveller
Posted 3 Oct. 2024 on Expedia
Hotel was very nice, security was top notch, service was exceptionally nice. I only had (1) issue, my housekeeper stole money that was sitting on my room table, otherwise that I will definitely be back to stay here.
Comment from Hotel Management
3 Oct. 2024 by The Royal Sonesta San Juan, Hotel Management
Greetings Byron,Thank you for your excellent review. We hope to see you back soon!