2/10 Terrible
Crysta
Business traveller
31 July 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Paid the valet $20 to bring our bags up and they never made it to the room despite the fact that no one was using the valet and the kids looked bored which was the only reason I gave them my bags as I never ever use valet. I ended up going down and getting the bags myself and the boys did look embarrassed. The rooms are expensive but look no better than a comfort Inn. The elevator takes forever so I decided to take the emergency stairwell in the morning with my service dog but the exit door was locked and bc I forgot my key card I was locked in the East stairwell for 30 min as the front desk wouldn’t pick up. Upon being rescued I asked how it was possible that an emergency door would lock from the interior to which I was told if the fire alarm goes off it unlocks. This makes no sense as there are many other emergencies that may necessitate emergency evacuation. What if I hadn’t had my phone ?
The lobby bar is hopping and that’s about all I can say is good about this hotel.
Crysta
Stayed 1 night in Jul 2024